Accounts Receivable and Collections Specialist
Open To Work
Rahat Mustasin Ishaque
The KPI Institute
Depok,JB
Work Preference
Job Search Status:
Open to work
Desired Job Title
Collections CoordinatorAccounts Receivable AccountantAccounts AssistantCustomer Service CoordinatorAdministrative Coordinator
Work Type
Full TimeContract WorkConsultingGig WorkPart Time
Location Preference
On-SiteHybridRemote
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programs
8
Years of experience
1
Language
2
years of post-secondary education
Results-driven Accounts Receivable, Credit Control, and Collections professional with over 6 years of experience in debt management, accounts receivable, customer service, and financial operations. Proven ability to manage large customer ledgers, improve collection performance, resolve billing disputes, and maintain strong client relationships. Experienced in invoice processing, account reconciliation, financial reporting, and legal collections. Proficient in Xero, Power BI, Hubdoc, CRM systems, and Microsoft Office applications.
Work History
1 Year 10 Months
11.2024 - Current
1 Year 10 Months
Junior Accountant
The KPI Institute | Docklands, VIC
11.2024 - Current
- Process supplier invoices using Xero and Power BI while ensuring accuracy and timely payments.
- Validate bills uploaded through Hubdoc to generate accurate purchase invoices.
- Maintain and update sales reports to ensure accurate revenue reporting.
- Perform account reconciliations to maintain financial accuracy and integrity.
- Support the finance team with reporting and operational tasks.
- Assist in maintaining financial records and improving internal processes.
5 Months
05.2024 - 10.2024
5 Months
Collections Specialist
International Workplace Group (IWG) | Zug
05.2024 - 10.2024
- Managed collection activities for overdue customer accounts.
- Resolved account disputes by collaborating with internal departments.
- Investigated customer payment issues and provided appropriate solutions.
- Prepared and submitted legal claims against non-paying customers.
- Coordinated with external collection agencies and legal representatives.
- Represented the organization in legal proceedings when required.
2 Years
07.2021 - 07.2023
2 Years
Collections Customer Solutions Agent
Hipages Group | Sydney
07.2021 - 07.2023
- Handled inbound and outbound collection calls regarding overdue accounts.
- Negotiated payment arrangements and assisted customers with account inquiries.
- Maintained accurate customer records and updated account information.
- Escalated complex issues to appropriate internal teams.
- Built strong relationships with customers and internal stakeholders.
- Consistently achieved collection and call volume targets.
6 Months
11.2020 - 05.2021
6 Months
Collections Coordinator
Johnson Controls | Sydney, NSW
11.2020 - 05.2021
- Managed a customer ledger valued at over $2 million.
- Collected outstanding balances from commercial and residential customers.
- Worked closely with billing, reconciliation, and sales teams to resolve disputes.
- Served as the primary point of contact for customer account inquiries.
- Maintained accurate account records using CRM and Citrix systems.
- Supported collection activities while ensuring high levels of customer service.
5 Months
06.2019 - 11.2019
5 Months
Accounts Receivable Officer
Healius Limited | Sydney
06.2019 - 11.2019
- Managed debt collection activities for delinquent accounts.
- Contacted customers by phone and email regarding outstanding balances.
- Issued overdue notices and monitored payment arrangements.
- Investigated and resolved customer disputes and complaints.
- Updated customer records and maintained accurate account information.
- Utilized PracSoft and MedTech systems for account management.
4 Months
11.2018 - 03.2019
4 Months
Accounts Receivable Officer
Building and Strata Certification Pty Ltd | Sydney
11.2018 - 03.2019
- Processed accounts receivable transactions and incoming payments.
- Performed account reconciliations and maintained financial records.
- Prepared invoices, bills, and bank deposits.
- Reconciled customer accounts and investigated discrepancies.
- Produced aged receivables reports and management reports.
- Followed up on overdue accounts and resolved billing issues.
- Provided administrative and accounting support to the finance department.
Education
Master of Science - Accounting
Macquarie University | Australia | 02.2017 - 12.2018
Skills
Accounts Receivable
Credit Control
Debt Collection
Account Reconciliation
Invoice Processing
Customer Relationship Management
Dispute Resolution
Ledger Management
Accomplishments
- - Managed customer ledgers exceeding $2 million.
- - Consistently achieved collection and performance targets.
- - Supported legal recovery processes for delinquent accounts.
- - Improved accuracy of financial reporting and account reconciliations.
- - Developed strong customer relationships while maintaining collection effectiveness.
LANGUAGES
- English – Full Professional ProficiencyC2
Bilingual or Proficient
Timeline
Junior Accountant
The KPI Institute
11.2024 - CurrentRead more
Collections Specialist
International Workplace Group (IWG)
05.2024 - 10.2024Read more
Collections Customer Solutions Agent
Hipages Group
07.2021 - 07.2023Read more
Collections Coordinator
Johnson Controls
11.2020 - 05.2021Read more
Accounts Receivable Officer
Healius Limited
06.2019 - 11.2019Read more
Accounts Receivable Officer
Building and Strata Certification Pty Ltd
11.2018 - 03.2019Read more
Macquarie University - Master of Science, Accounting
02.2017 - 12.2018Read more