Summary
Overview
Work History
Education
Skills
Career Experience
Accomplishments Awards
Professional Development
Timeline
Rahmad Safardan

Rahmad Safardan

Head Of Commercial & Service
Jakarta

Summary

Operations Management Executive Results-driven executive with comprehensive experience in establishing and sustaining customer relationships, driving business development, and achieving sales targets. Expertise spans across service sales, business strategy, and operational leadership within in Water & Wastewater Treatment Plants, Gas and Diesel Engines for Power Plants, and Coating Industries in Indonesia. Proven track record of surpassing sales targets, managing complex service agreements, and overseeing business growth initiatives. Adept at identifying and achieving project requirements to drive process improvements, bottom line gains, and competitive advantage. Forward-thinking leader with strategic vision in leading cross-functional teams, spearheading large-scale projects, and driving business transformation.

Overview

11
11
years of professional experience
1
1
Language

Work History

Sales Manager, Cathodic Protection Division

PT. Southern Tristar

Senior Project Sales Supervisor

PT. Bauma

Operation Manager

PT. Putra Pratiwi Hitech

Engineer

PT. Tripatra Engineering & Constructor

Head Of Operation & Service Department

HEMPEL A/s – Indonesia
1 2019 - Current
  • Direct five managers, two assistant managers, and 26 direct reports
  • Report to APAC Operation Director
  • Oversee Indonesia field service team; ensuring delivery of consistent, high-quality services at minimal cost
  • Develop and maintain competencies to deliver expanding and complex service catalogue in region
  • Administer budget effectively
  • Exhibit expertise as active member of Indonesia management and commercial teams, and APAC technical service management team
  • Lead business transformation initiatives in Indonesia and APAC countries.
  • Demonstrated abilities as service ambassador in Indonesia; supporting commercial teams in creating and selling tailored service solutions.
  • Enhanced Indonesia service organization to align competencies and practices with customer needs.
  • Drove cost reduction while maintaining service quality by optimizing capacity utilization.
  • Contributed to global best practices and improvement projects within services; driving implementation in APAC.
  • Key role model in adopting agility during pandemic transformation.
  • Steered efforts towards achieving double growth by 2025; attaining double-digit growth in 2021 and 2022.

Head of Sales Indonesia

Swisslog – KUKA group
01.2018 - 01.2019
  • Implemented business development strategies, sales, and marketing activities for project, solutions, and system sales
  • Led sales & marketing team
  • Assisted and deputized for regional sales director of Asia Pacific and chief operating officer
  • Developed new business opportunities with existing and potential customers, marketing, promoting, and securing new order intake
  • Engaged with insight team to integrate company values and culture insights into sales & marketing strategy and practice
  • Managed work programs of relevant staff to confirm optimal productivity, personal development, and impact on targeted KPIs
  • Oversaw complete sales cycle until closing sales.
  • Nurtured internal and external relationships with sponsors, suppliers, commercial, and third-sector partners to establish organizational vision as ‘go-to’ entity within sector.
  • Member of strategic management team, owning areas of strategic action plan and managing identified projects.
  • Developed and fortified reliable business relations with customers through effective communication and engagement.
  • Maximized business interests by negotiating terms of sales with major clients.
  • Product Solution Sales for Swisslog:
  • Logistic Automation Solutions:
  • Vectura Crane (ASRS)
  • PowerStore (ASRS)
  • Promove Conveyor
  • EMS & AGV
  • AutoStore
  • CycloneCarrier
  • WMS: SynQ Software
  • Robotics: Kuka Robot

Account Manager – Service Sales

PT. Wartisla Indonesia
01.2013 - 01.2018
  • Developed and executed account and action plans to meet/exceed personal sales and margin targets, tracking activities and performance
  • Managed customer orders, tailored, negotiated, and contracted service, operation & maintenance, full asset management, and technical advisor agreements
  • Oversaw relocation and retrofit projects, including civil construction, land acquisition, transportation, installation, and commissioning.
  • Consistently achieved individual sales targets with optimal margins (2014 - 2016).
  • Completed rehabilitation project for 25 MW Bitung Powerplant engines.
  • Secured a 4.1 MEUR contract for Jproc tender spare parts for PLN's East Indonesia operations.
  • Recovered service and maintenance contracts for Engine SWD in Regional PLN Maluku after over 10 years under competitor control.

Education

Diploma III - Mechanical Engineering

Politeknik Negeri Jakarta

Faculty - Civil Engineering

University of Portsmouth

Master's Degree - Chemical Engineering (Major in Polymer)

University of Muhammadiyah Jakarta

Skills

Account Management

Career Experience

  • Head Of Operation & Service Department, HEMPEL A/s, Jakarta, Indonesia, 2019-01-01, Present, Direct five managers, two assistant managers, and 26 direct reports., Report to APAC Operation Director., Oversee Indonesia field service team; ensuring delivery of consistent, high-quality services at minimal cost., Develop and maintain competencies to deliver expanding and complex service catalogue in region., Administer budget effectively., Exhibit expertise as active member of Indonesia management and commercial teams, and APAC technical service management team., Lead business transformation initiatives in Indonesia and APAC countries., Demonstrated abilities as service ambassador in Indonesia; supporting commercial teams in creating and selling tailored service solutions., Enhanced Indonesia service organization to align competencies and practices with customer needs., Drove cost reduction while maintaining service quality by optimizing capacity utilization., Contributed to global best practices and improvement projects within services; driving implementation in APAC., Key role model in adopting agility during pandemic transformation., Steered efforts towards achieving double growth by 2025; attaining double-digit growth in 2021 and 2022.
  • Head of Sales Indonesia, Swisslog, Jakarta, Indonesia, 2018-01-01, 2019-12-31, Implemented business development strategies, sales, and marketing activities for project, solutions, and system sales., Led sales & marketing team., Assisted and deputized for regional sales director of Asia Pacific and chief operating officer., Developed new business opportunities with existing and potential customers, marketing, promoting, and securing new order intake., Engaged with insight team to integrate company values and culture insights into sales & marketing strategy and practice., Managed work programs of relevant staff to confirm optimal productivity, personal development, and impact on targeted KPIs., Oversaw complete sales cycle until closing sales., Nurtured internal and external relationships with sponsors, suppliers, commercial, and third-sector partners to establish organizational vision as 'go-to' entity within sector., Member of strategic management team, owning areas of strategic action plan and managing identified projects., Developed and fortified reliable business relations with customers through effective communication and engagement., Maximized business interests by negotiating terms of sales with major clients.
  • Account Manager - Service Sales, PT. Wartisla Indonesia, 2013-01-01, 2018-12-31, Developed and executed account and action plans to meet/exceed personal sales and margin targets, tracking activities and performance., Managed customer orders, tailored, negotiated, and contracted service, operation & maintenance, full asset management, and technical advisor agreements., Oversaw relocation and retrofit projects, including civil construction, land acquisition, transportation, installation, and commissioning., Consistently achieved individual sales targets with optimal margins (2014 - 2016)., Completed rehabilitation project for 25 MW Bitung Powerplant engines., Secured a 4.1 MEUR contract for Jproc tender spare parts for PLN's East Indonesia operations., Recovered service and maintenance contracts for Engine SWD in Regional PLN Maluku after over 10 years under competitor control.
  • Sales Manager, Cathodic Protection Division, PT. Southern Tristar
  • Senior Project Sales Supervisor, PT. Bauma
  • Operation Manager, PT. Putra Pratiwi Hitech
  • Engineer, PT. Tripatra Engineering & Constructor

Accomplishments Awards

  • Achieved Finalist and 2nd Best Speaker in English Debating Competition, Riau Province.
  • Awarded Best Design and Analysis of Chemical Plant & Processing.
  • Secured Champion in English Speaking, MEO, Pekan Baru, Riau.

Professional Development

  • Participant at Seminar of Entrepreneurship, UI Depok
  • Industries Polymer Processing and Handling with ISO 9001 & 14000
  • International Training 'Behavior of Sales Manager'
  • Certified Chemical Engineer Training for ISO 14001

Timeline

Head of Sales Indonesia - Swisslog – KUKA group
01.2018 - 01.2019
Account Manager – Service Sales - PT. Wartisla Indonesia
01.2013 - 01.2018
Sales Manager, Cathodic Protection Division - PT. Southern Tristar
Senior Project Sales Supervisor - PT. Bauma
Operation Manager - PT. Putra Pratiwi Hitech
Engineer - PT. Tripatra Engineering & Constructor
Head Of Operation & Service Department - HEMPEL A/s – Indonesia
1 2019 - Current
Politeknik Negeri Jakarta - Diploma III, Mechanical Engineering
University of Portsmouth - Faculty, Civil Engineering
University of Muhammadiyah Jakarta - Master's Degree, Chemical Engineering (Major in Polymer)

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Rahmad SafardanHead Of Commercial & Service