Rahmad Seka Firdaus
Bali,SU
Summary
Detail-oriented professional with expertise in Customer Service as Receptionist Staff at Tujuwan Lounge. Proven track record in enhancing customer satisfaction through effective problem resolution and strong organizational skills. Proficient in Microsoft Office applications, facilitating efficient communication and workflow in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Receptionist
Tujuwan Lounge (PT. Jasa Angkasa Semesta)
08.2018 - 04.2026
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Coordinated communication between departments, enhancing workflow and response times.
- Maintained organized filing systems for client records and correspondence, improving accessibility.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Banquet Waiter
Intercontinental Hotel
04.2017 - 11.2017
- Enhanced guest satisfaction through exceptional service during high-volume events.
- Facilitated seamless food delivery and presentation by coordinating with kitchen staff.
- Trained new waitstaff, improving team efficiency and service quality.
- Maintained polished table settings and arrangements according to event specifications.
- Handled high-pressure situations professionally, ensuring calm during busy events.
- Returned reusable goods and equipment for timely inventory and restocking.
Education
Bachelor of Management - Economics Management
Indonesia Open University
Bali, Indonesia04-2024
Skills
- Strong organizational abilities
- Time management
- Proficient in handling phone inquiries
- Detail-oriented data management
- Efficient data processing
- Supportive service attitude
- Positive and professional
- Customer service
- Effective problem resolution
- Experienced with Microsoft Office applications
Languages
Indonesian
Native or Bilingual
English
Professional Working
Timeline
Receptionist
Tujuwan Lounge (PT. Jasa Angkasa Semesta)
08.2018 - 04.2026
Banquet Waiter
Intercontinental Hotel
04.2017 - 11.2017
Bachelor of Management - Economics Management
Indonesia Open University