Summary
Overview
Work History
Education
Skills
Soft Skills
References
Timeline
Manager

Rahul Rao Yenugula

Piara Waters

Summary

Customer-focused IT graduate with strong communication and problem-solving skills, dedicated to delivering outstanding service experiences. Skilled in troubleshooting, issue resolution, and providing clear, tailored guidance to meet client needs. Adept at building rapport, fostering trust, and collaborating with teams to ensure efficient and effective solutions. Seeking to contribute these strengths as a Customer Solutions Adviser at Vodafone, with a commitment to exceeding customer expectations and supporting business success.

Overview

9
9
years of professional experience

Work History

Manager

Red Rooster
04.2023 - Current
  • Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
  • Managed team of up to 25-30 restaurant staff, maintaining exceptional customer service and quality standards.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Analyzed daily sales figures and developed strategies to increase sales.


Web Developer

The Bar collective
10.2021 - 09.2022
  • Contributed to a web application project focused on improving user interaction with the backend. Acted as a mediator to facilitate customer interaction with their data.

Android Developer

M3dicine
12.2020 - 03.2021
  • Contributed to the development of an Android mobile application with the primary goal of detecting nearby Bluetooth Low Energy devices, retrieving their characteristics, and writing characteristics back to them.
  • Additionally, implemented functionality to plot ECG graphs within Android Studio using data collected from BLE devices.

Assistant Manager

Oporto, Red rooster
01.2017 - 11.2020
  • Overseeing daily operations
  • Managing staff,
  • Ensuring customer satisfaction
  • Optimizing workflow efficiency
  • Implementing company policies and procedures
  • Handling customer inquiries and complaints
  • Conducting staff training and development
  • Coordinating with other departments
  • Monitoring inventory and supplies, analyzing financial reports, and contributing to strategic decision-making to drive business growth and success.

Education

Certificate IV in Business (Professional year program) -

Navitas Professional - Careers & Internships
10.2021

Master’s degree in IT (Business informatics) -

James cook university
01.2019

Bachelors of electronics and communication engineering -

Jawaharlal Nehru technological university
01.2016

Skills

  • Technical skills:
  • Microsoft 365
  • SQL
  • JAVASCRIPT

Soft Skills

Soft skills:

  • Risk Assessment
  • Team leadership
  • Network Administration
  • Customer Support
  • IT Troubleshooting
  • Decision-making
  • Customer service

References

Can be provided if needed

Timeline

Manager

Red Rooster
04.2023 - Current

Web Developer

The Bar collective
10.2021 - 09.2022

Android Developer

M3dicine
12.2020 - 03.2021

Assistant Manager

Oporto, Red rooster
01.2017 - 11.2020

Master’s degree in IT (Business informatics) -

James cook university

Bachelors of electronics and communication engineering -

Jawaharlal Nehru technological university

Certificate IV in Business (Professional year program) -

Navitas Professional - Careers & Internships

Similar Profiles

CREATE PROFILE
Rahul Rao Yenugula