RAJ MISHRA
Kolkata
Summary
Dedicated professional with over 10 years of experience in the IT and banking Sectors. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Software Analyst
FIS Payment Solutions & Services Pvt. Ltd.
07.2020 - Current
- Resolving production issues related to the Core Banking System (CBS), thus minimizing business impact and maintaining system availability.
- Utilizing hands-on-experience with Flexcube, CBS(FIS), and Loan Originating System (LOS) to streamline banking operations.
- Supported banking processed such NEFT,RTGS and Agency Banking applications and maintained smooth transaction flows.
- Raised Change Request (CRs) for application bugs and enhancements and followed up with relevant teams until closure.
- Collaborated with Functional teams to troubleshoot technical issues and implement corrective actions.
- Work comfortably with tools like JIRA and ServiceNow for day-to-day project tracking, issue resolution, and communication.
- Interact with clients to resolve issues and respond to application-related queries.
- Effectively manage Major Incidents (MIM) until closure and actively participate in incident management calls.
- Facilitate knowledge transfer sessions to enhance overall team competency.
Regional Portfolio Officer
HDFC Bank LTD
03.2018 - 07.2020
- Achieve Sales Targets of WC funding and providing Customer service.
- Relationship management of portfolio of SAB customers.
- Responsible for Cross Sale, Liability and enhancing relationship with existing and new customers.
- Selling of Investment products like Mutual Fund, Insurance & CASA. Manage and work for all rural branches target of Mapped location. Regular activity in potential market and create pipeline for next month.
- Managing Pre and Post file process of SAB.
- Customer acquisition & cross sale to outbound & existing customers. Generate business and cross sale all products and services of the Bank.
- Enhance the outstanding of existing accounts of portfolio customers.
- Review all critical Housekeeping like CAM, LAD, Deferrals and Documentation etc
Technical Support Engineer
FIS Payment Solutions & Services - Contract
05.2015 - 01.2018
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed root cause analysis of reported issues to enact corrections.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained response times to support business continuity.
- Delivered Tier-3 support and SME input to internal and external customers.
Education
Bachelor of Computer Application -
NSHM College of Management & Technology
05.2014
Skills
- SQL
- PL/SQL
- Java
- Python
- Shell Script
- GTM
- Oracle
- Linux/Unix
LANGUAGES
English
Hindi
Bengali
Timeline
Senior Software Analyst
FIS Payment Solutions & Services Pvt. Ltd.
07.2020 - Current
Regional Portfolio Officer
HDFC Bank LTD
03.2018 - 07.2020
Technical Support Engineer
FIS Payment Solutions & Services - Contract
05.2015 - 01.2018
Bachelor of Computer Application -
NSHM College of Management & Technology
Hobbies and Interests
Playing Cricket, Spirituality, Cooking, Volunteer Work, Fitness
Certifications
1) PHP MYSQL, CMC Academy
November 2013
2) Oracle 11g: PL SQL, NIIT Kolkata
October 2015 — April 2016
3) IIBF, Indian Institute Of Banking & Finance
March 2019
4) OCI 2025 Certified AI Foundations Associate
Sep 2025
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