Raka Adrian Putra
Digital Agent
Cipinang Muara III, East Jakarta
Summary
Dynamic and results-oriented professional with a proven track record in problem-solving and customer service, honed across roles from Digital Agent at PLN 123 to Administrative Intern at PT Transcontinent. Excelled in providing exceptional service and support, leveraging skills in clear communication and administrative support. Demonstrated ability to improve processes and contribute to team success through continuous learning and a positive attitude.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Digital Agent
PLN 123
12.2019 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Junior Barista
Drinkhouse
07.2019 - 11.2019
- Participated in ongoing training sessions to continually improve skill set and knowledge of industry trends.
Store Attendant
Giordano Indonesia
11.2018 - 04.2019
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
Operational Officer
PT KAHAPTEX
12.2017 - 05.2018
- Reported issues to higher management with great detail.
Administrative Intern
PT Transcontinent
01.2017 - 09.2017
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
Education
M.D. - Business Economics
Budiluhur University
Matraman, Centra Jakarta 04.2001 -
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Fluent bilingualism
Machine learning
Administrative support
Timeline
Digital Agent
PLN 123
12.2019 - Current
Junior Barista
Drinkhouse
07.2019 - 11.2019
Store Attendant
Giordano Indonesia
11.2018 - 04.2019
Operational Officer
PT KAHAPTEX
12.2017 - 05.2018
Administrative Intern
PT Transcontinent
01.2017 - 09.2017
M.D. - Business Economics
Budiluhur University
04.2001 -
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