Summary
Overview
Work History
Education
Skills
Coursesseminarstrainingprogramsattended
Personal Information
Languages
Certification
Work Availability
Accomplishments
Timeline
Generic
Raksa Permana

Raksa Permana

NOC, Incident Management, VAS
Jakarta,JK

Summary

NOC Engineer with 12 years of experience in monitoring and oversight of critical/emergency potential impact. Implement incident response and procedures to quickly resolve disruption services and minimize impact on systems by lead cross-functional teams in identifying, analyzing, and responding to incidents to provide timely updates and reports on incident response activities, progress, and outcomes. Also conduct post-incident reviews to identify root causes and implement preventative measures for future incidents.

Overview

14
14
years of professional experience
9
9
years of post-secondary education
3
3
Certificates

Work History

Recovery Leader

PT. Ericsson Indonesia (NOC IOH MS Ericsson)
12.2021 - 6 2023
  • Drove incident management process by collaborating with cross-squad engineers and products team, Customer Service Management leaders, initiating direct communication with OSP partner for fiber optic incident, FM team related field incident (example power) and summarizing incident report for stakeholder
  • Initiate incident postmortem review and established problem-improvement management process to prevent incident reoccurrence
  • Managing NOC 24X7 environment & act as mentor to shift resources
  • Role is to handle day-to-day operational challenges along with customer Team engagement and ensure smooth operations and as per contract agreements
  • Interface between Customer and line management for account and must ensure high quality of services to customer
  • Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
  • 7 days (Shift Basis) and remain as single contact for communication towards Customer, stakeholders, 3PPs, etc
  • Managing Customer communication and providing relevant details to internal and external stake holders
  • Track of Shift engineers, their tasks, and deliverables
  • Supporting Customer and internal L2 teams in case of war-rooms, special events etc
  • With timely updates of incident event
  • Maintain chronology and initial incident reports in case of critical/major events

FO Engineer Shift Leader

PT. MKU (NOC 3 Indonesia - MS Huawei)
07.2021 - 12.2021
    • Working in shift basis as well as outside shift basis with management on maintaining and improving NOC process, work instruction and tools advancement also continuously providing report and feedback to management
    • Surveillance management and performance monitoring for all domain
    • Escalation of network interruption, incident or degradation of service timely and hierarchic manner
    • Accurately and timely 1st level support
    • Incident notification and followed up
    • Responsible as bridge and point of contact to all related parties including customer, internal management, back-office engineer, regional team, field engineer and 3rd party
    • Leading incident or degradation of service restoration involving all related parties
    • Special event and VIP handling
    • Incident assistance
    • Coordination with customer and MS internal departments
    • External coordination and incident escalation and follow up (phone, email, WA and other means)
    • Tickets or incident handling and escalation by calls, emails from international/national customers/operators
    • Change request and planned work coordination, monitoring (pre-post), result verification and reporting.

Incident Recovery Leader

PT DGE (NOC 3 Indonesia - MS Huawei)
09.2017 - 06.2021
    • Working in shift basis as well as outside shift basis with management on maintaining and improving NOC process, work instruction and tools advancement also continuously providing report and feedback to management
    • Surveillance management and performance monitoring for all domain
    • Escalation of network interruption, incident or degradation of service timely and hierarchic manner
    • Accurately and timely 1st level support
    • Incident notification and followed up
    • Responsible as bridge and point of contact to all related parties including customer, internal management, back-office engineer, regional team, field engineer and 3rd party
    • Leading incident or degradation of service restoration involving all related parties
    • Special event and VIP handling
    • Incident assistance
    • Coordination with customer and MS internal departments
    • External coordination and incident escalation and follow up (phone, email, WA and other means)
    • Tickets or incident handling and escalation by calls, emails from international/national customers/operators
    • Change request and planned work coordination, monitoring (pre-post), result verification and reporting.

Surveillance Engineer

PT. Elabram Systems (NOC 3 Indonesia - MS Huawei)
06.2012 - 08.2017
  • Maintenance, Monitoring, Housekeeping, and Troubleshooting
  • Performed investigation SMS problem by SMS CDR log
  • To support BO Engineer troubleshoot by refresh SMSC buffer and connections
  • Perform Blacklist/Whitelist management and Database storage maintenance (zip, delete, move)
  • Performed monitor USSD alarms (process, storage, ns connections)
  • Database storage maintenance (zip, delete, move)
  • Performed investigation USSD problem by USSD CDR log
  • Performed monitor SIU, MMS, RBT, RTCG alarms and traffic
  • To monitor and maintain database storages for each SIU, MMS, RBT, and RTCG servers
  • To troubleshoot by restart SIU Connections and STP Connections by coordination with Core Team
  • To support BO troubleshoot by restart connection during issue on FDA or network
  • To monitor and maintain PRBT (e.g.: PRBT service, signal link, provisioning, database, etc.)
  • Coordination with transmission team during issue that impact PRBT Service (switching connection)
  • Performed monitor VMS traffic and PCM status
  • Performed monitor Signal Link and Coordinate with Core Team if there's blocking on system
  • Performed restart VMS services and failover SCU (active - standby) to solve PCM blocking
  • Performed monitor SCG MM and PK traffic status via IP Tune, BIG IP, and NBG SCG management
  • Performed restart app servers to solve CPU load and Not Responding hardware issue
  • Performed failover BIG IP PK and MM to solve High CPU Usage if automatic failover not working properly
  • Conduct troubleshoot by Restart Web Cache to stabilize throughput with analyze problem first
  • Performed monitor PCRF alarms and coordinate with BO PCRF and Core Team
  • Perform check customer PCRF profile
  • To synchronize subscriber in PCRF (service plan and modify quota balance) based on VHUB Data
  • 7.) Create Trouble Ticket and follow up VAS and PCRF to TIER2 (NSN MS HCPT), back office (BO) engineer or third party (e.g.: Techmahindra, Access Mobile, Eluon, Jinny, Tecnomen, Link IT, etc)
  • Performed investigation MSISDN VAS related issue using data on SMS log / JMR log / CDR
  • Provide database and analysis to support TIER2 by handling customer's complaint
  • Live trace on VAS NE (depending on type of issues): SMS / MMS issue: FDA, MPU, MMSC
  • PRBT issue: PRBT server
  • USSD issue: AIU Cluster 1 & 2
  • 2.) Database storage maintenance
  • Daily checking on FTP process from VAS NE to VAS database
  • Zip, Delete and Move CDR file (CDR, log, script)
  • Produce daily reports for VAS and PCRF (storage capacity for each VAS NE, PRBT, VMS status, critical issue summary, Daily Subscriber PCRF and Daily KPI UPCC for PCRF etc.)
  • Monitoring, investigating and coordinating all alarms or anomaly on monitoring tools for: 1.) All region of NFV (fusion sphere)
  • Performed monitor Dukcapil CACTI
  • Performed monitor Firewall CACTI
  • Performed monitor Router CACTI.

Surveillance Engineer

PT. Huawei Tech Investment (NOC Axis - MS Huawei)
01.2008 - 05.2012
  • Working in shift basis as well as outside shift basis with management on maintaining and improving NOC process, work instruction and tools advancement also continuously providing report and feedback to management
  • Performed monitoring network element using Cacti, N2000, I2000
  • Performed monitoring IP Backbone core area nation wide
  • Coordinate with back office team to identifying, locating, reporting and escalating incident
  • Responsible to create TT (Trouble Ticket) using MOS7100 for occur alarms and trouble at M2000 and LMT (Local Maintenance Terminal)
  • Follow up escalation routines timelines and second escalation procedures when service problem cannot resolve
  • To take responsibility for provide all relevant information about current network status
  • Create Daily report/ Shift Handover and make sure all report sends to shift leader
  • Checking any router alarms, end to end, PE to PE, provide looping and BER Test layer 2 segments, create trouble ticket and history log using MOS7100
  • Detecting, isolate, and correct malfunction in telecommunication network of Huawei, tracing identifying faults and reporting error conditions
  • Checking any router alarms, end to end, PE to PE, provide looping and BER Test layer 2 segments, create trouble ticket and history log using MOS7100
  • Compile technical report day-to-day progresses
  • Prepare/submit report for alarm base on real time, daily, weekly and monthly

Education

High School Diploma -

Akademi Teknik Telekomunikasi
Jakarta, JK
07.2002 - 09.2007

GED -

SMK Telkom Sandhy Putra Jakarta
Jakarta
07.1998 - 06.2002

Skills

Coursesseminarstrainingprogramsattended

  • CCNA Training Bootcamp, Idn.id, 2023, - Network fundamental- Switching technologies- IPv6 technology- Routing technology- Infrastructure service, security, and management- Automation and programmability- Evolving technologies
  • Linux Administration, Udemy, 2023, - Setting up the environment (installing both Ubuntu and CentOS)- The Linux terminal in depth- IPv6 technology- Absolute vs. Relative Paths. Walking through the File System (pwd, cd, tree)- The LS Command In-Depth (ls)- Understanding File Timestamps: atime, mtime, ctime (stat, touch, date)- Viewing Files (cat, less, more, tail, head, watch)- Creating Files and Directories (touch, mkdir)- Copying, Moving, Renaming, and Deleting Files and Directories (cp, mv, rm, shred)- Working With Pipes in Linux (|, wc)- Command Redirection (>, >>, 2> &>, cut, tee)- Finding Files and Directories (locate, find, which)- Find and Exec- Searching for String Patterns (grep, strings)- Comparing Files (cmp, diff, sha256)- The VIM Editor in Depth- Compressing and Archiving Files and Directories (tar, gzip, bzip2)- Hard and Symbolic Links. The Inode Structure
  • Why GSM and CDMA Lead in the Future, 2005
  • Leadership & Self-Motivation, 2002
  • Transmission Radio Planning, 2002

Personal Information

  • Place of Birth: Jakarta
  • Height: 160 cm
  • Weight: 80 kg
  • Date of Birth: 09/29/83
  • Gender: Male
  • Nationality: Indonesian
  • Marital Status: Married
  • Religion: Moslem

Languages

Indonesian
Native language
English
Intermediate
B1

Certification

Linux administration bootcamp

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Minimized Service Disruptions
  • Optimized Incident Escalation Process
  • Supervised team of 23-27 NOC staff members
  • Reduced Incident Recurrence
  • Enhanced Network Monitoring

Timeline

Introduction to cybersecurity

05-2024

Power BI for Beginner

03-2024

Recovery Leader

PT. Ericsson Indonesia (NOC IOH MS Ericsson)
12.2021 - 6 2023

FO Engineer Shift Leader

PT. MKU (NOC 3 Indonesia - MS Huawei)
07.2021 - 12.2021

Incident Recovery Leader

PT DGE (NOC 3 Indonesia - MS Huawei)
09.2017 - 06.2021

Surveillance Engineer

PT. Elabram Systems (NOC 3 Indonesia - MS Huawei)
06.2012 - 08.2017

Surveillance Engineer

PT. Huawei Tech Investment (NOC Axis - MS Huawei)
01.2008 - 05.2012

High School Diploma -

Akademi Teknik Telekomunikasi
07.2002 - 09.2007

GED -

SMK Telkom Sandhy Putra Jakarta
07.1998 - 06.2002
Raksa PermanaNOC, Incident Management, VAS