NOC Engineer with 12 years of experience in monitoring and oversight of critical/emergency potential impact. Implement incident response and procedures to quickly resolve disruption services and minimize impact on systems by lead cross-functional teams in identifying, analyzing, and responding to incidents to provide timely updates and reports on incident response activities, progress, and outcomes. Also conduct post-incident reviews to identify root causes and implement preventative measures for future incidents.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
3
3
Certificates
Work History
Recovery Leader
PT. Ericsson Indonesia (NOC IOH MS Ericsson)
12.2021 - 6 2023
Drove incident management process by collaborating with cross-squad engineers and products team, Customer Service Management leaders, initiating direct communication with OSP partner for fiber optic incident, FM team related field incident (example power) and summarizing incident report for stakeholder
Initiate incident postmortem review and established problem-improvement management process to prevent incident reoccurrence
Managing NOC 24X7 environment & act as mentor to shift resources
Role is to handle day-to-day operational challenges along with customer Team engagement and ensure smooth operations and as per contract agreements
Interface between Customer and line management for account and must ensure high quality of services to customer
Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
7 days (Shift Basis) and remain as single contact for communication towards Customer, stakeholders, 3PPs, etc
Managing Customer communication and providing relevant details to internal and external stake holders
Track of Shift engineers, their tasks, and deliverables
Supporting Customer and internal L2 teams in case of war-rooms, special events etc
With timely updates of incident event
Maintain chronology and initial incident reports in case of critical/major events
FO Engineer Shift Leader
PT. MKU (NOC 3 Indonesia - MS Huawei)
07.2021 - 12.2021
Working in shift basis as well as outside shift basis with management on maintaining and improving NOC process, work instruction and tools advancement also continuously providing report and feedback to management
Surveillance management and performance monitoring for all domain
Escalation of network interruption, incident or degradation of service timely and hierarchic manner
Accurately and timely 1st level support
Incident notification and followed up
Responsible as bridge and point of contact to all related parties including customer, internal management, back-office engineer, regional team, field engineer and 3rd party
Leading incident or degradation of service restoration involving all related parties
Special event and VIP handling
Incident assistance
Coordination with customer and MS internal departments
External coordination and incident escalation and follow up (phone, email, WA and other means)
Tickets or incident handling and escalation by calls, emails from international/national customers/operators
Change request and planned work coordination, monitoring (pre-post), result verification and reporting.
Incident Recovery Leader
PT DGE (NOC 3 Indonesia - MS Huawei)
09.2017 - 06.2021
Working in shift basis as well as outside shift basis with management on maintaining and improving NOC process, work instruction and tools advancement also continuously providing report and feedback to management
Surveillance management and performance monitoring for all domain
Escalation of network interruption, incident or degradation of service timely and hierarchic manner
Accurately and timely 1st level support
Incident notification and followed up
Responsible as bridge and point of contact to all related parties including customer, internal management, back-office engineer, regional team, field engineer and 3rd party
Leading incident or degradation of service restoration involving all related parties
Special event and VIP handling
Incident assistance
Coordination with customer and MS internal departments
External coordination and incident escalation and follow up (phone, email, WA and other means)
Tickets or incident handling and escalation by calls, emails from international/national customers/operators
Change request and planned work coordination, monitoring (pre-post), result verification and reporting.
Surveillance Engineer
PT. Elabram Systems (NOC 3 Indonesia - MS Huawei)
06.2012 - 08.2017
Maintenance, Monitoring, Housekeeping, and Troubleshooting
Performed investigation SMS problem by SMS CDR log
To support BO Engineer troubleshoot by refresh SMSC buffer and connections
Perform Blacklist/Whitelist management and Database storage maintenance (zip, delete, move)
Performed monitor USSD alarms (process, storage, ns connections)
Database storage maintenance (zip, delete, move)
Performed investigation USSD problem by USSD CDR log
Performed monitor SIU, MMS, RBT, RTCG alarms and traffic
To monitor and maintain database storages for each SIU, MMS, RBT, and RTCG servers
To troubleshoot by restart SIU Connections and STP Connections by coordination with Core Team
To support BO troubleshoot by restart connection during issue on FDA or network
To monitor and maintain PRBT (e.g.: PRBT service, signal link, provisioning, database, etc.)
Coordination with transmission team during issue that impact PRBT Service (switching connection)
Performed monitor VMS traffic and PCM status
Performed monitor Signal Link and Coordinate with Core Team if there's blocking on system
Performed restart VMS services and failover SCU (active - standby) to solve PCM blocking
Performed monitor SCG MM and PK traffic status via IP Tune, BIG IP, and NBG SCG management
Performed restart app servers to solve CPU load and Not Responding hardware issue
Performed failover BIG IP PK and MM to solve High CPU Usage if automatic failover not working properly
Conduct troubleshoot by Restart Web Cache to stabilize throughput with analyze problem first
Performed monitor PCRF alarms and coordinate with BO PCRF and Core Team
Perform check customer PCRF profile
To synchronize subscriber in PCRF (service plan and modify quota balance) based on VHUB Data
7.) Create Trouble Ticket and follow up VAS and PCRF to TIER2 (NSN MS HCPT), back office (BO) engineer or third party (e.g.: Techmahindra, Access Mobile, Eluon, Jinny, Tecnomen, Link IT, etc)
Performed investigation MSISDN VAS related issue using data on SMS log / JMR log / CDR
Provide database and analysis to support TIER2 by handling customer's complaint
Live trace on VAS NE (depending on type of issues): SMS / MMS issue: FDA, MPU, MMSC
PRBT issue: PRBT server
USSD issue: AIU Cluster 1 & 2
2.) Database storage maintenance
Daily checking on FTP process from VAS NE to VAS database
Zip, Delete and Move CDR file (CDR, log, script)
Produce daily reports for VAS and PCRF (storage capacity for each VAS NE, PRBT, VMS status, critical issue summary, Daily Subscriber PCRF and Daily KPI UPCC for PCRF etc.)
Monitoring, investigating and coordinating all alarms or anomaly on monitoring tools for: 1.) All region of NFV (fusion sphere)
Performed monitor Dukcapil CACTI
Performed monitor Firewall CACTI
Performed monitor Router CACTI.
Surveillance Engineer
PT. Huawei Tech Investment (NOC Axis - MS Huawei)
01.2008 - 05.2012
Working in shift basis as well as outside shift basis with management on maintaining and improving NOC process, work instruction and tools advancement also continuously providing report and feedback to management
Performed monitoring network element using Cacti, N2000, I2000
Performed monitoring IP Backbone core area nation wide
Coordinate with back office team to identifying, locating, reporting and escalating incident
Responsible to create TT (Trouble Ticket) using MOS7100 for occur alarms and trouble at M2000 and LMT (Local Maintenance Terminal)
Follow up escalation routines timelines and second escalation procedures when service problem cannot resolve
To take responsibility for provide all relevant information about current network status
Create Daily report/ Shift Handover and make sure all report sends to shift leader
Checking any router alarms, end to end, PE to PE, provide looping and BER Test layer 2 segments, create trouble ticket and history log using MOS7100
Detecting, isolate, and correct malfunction in telecommunication network of Huawei, tracing identifying faults and reporting error conditions
Checking any router alarms, end to end, PE to PE, provide looping and BER Test layer 2 segments, create trouble ticket and history log using MOS7100
Compile technical report day-to-day progresses
Prepare/submit report for alarm base on real time, daily, weekly and monthly
Education
High School Diploma -
Akademi Teknik Telekomunikasi
Jakarta, JK
07.2002 - 09.2007
GED -
SMK Telkom Sandhy Putra Jakarta
Jakarta
07.1998 - 06.2002
Skills
Coursesseminarstrainingprogramsattended
CCNA Training Bootcamp, Idn.id, 2023, - Network fundamental- Switching technologies- IPv6 technology- Routing technology- Infrastructure service, security, and management- Automation and programmability- Evolving technologies
Linux Administration, Udemy, 2023, - Setting up the environment (installing both Ubuntu and CentOS)- The Linux terminal in depth- IPv6 technology- Absolute vs. Relative Paths. Walking through the File System (pwd, cd, tree)- The LS Command In-Depth (ls)- Understanding File Timestamps: atime, mtime, ctime (stat, touch, date)- Viewing Files (cat, less, more, tail, head, watch)- Creating Files and Directories (touch, mkdir)- Copying, Moving, Renaming, and Deleting Files and Directories (cp, mv, rm, shred)- Working With Pipes in Linux (|, wc)- Command Redirection (>, >>, 2> &>, cut, tee)- Finding Files and Directories (locate, find, which)- Find and Exec- Searching for String Patterns (grep, strings)- Comparing Files (cmp, diff, sha256)- The VIM Editor in Depth- Compressing and Archiving Files and Directories (tar, gzip, bzip2)- Hard and Symbolic Links. The Inode Structure