Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ramdan Fitriyadi

Ramdan Fitriyadi

Operation I Business Development I Marketing And Sales I Collection
Central Jakarta

Summary

Dynamic Regional Field Operations Manager at Home Credit Indonesia with a proven track record in operational excellence and team building. Enhanced efficiency through strategic training initiatives, consistently exceeding revenue targets. Adept at problem-solving and fostering collaboration, driving significant improvements in team performance and operational compliance.

Overview

19
19
years of professional experience

Work History

Regional Field Operations Manager

Home Credit Indonesia
01.2024 - Current
  • Encouraged open communication across teams by establishing regular meetings to discuss progress, challenges, and successes.
  • Maintained full compliance with company policies and federal regulations, ensuring a safe and legally compliant work environment for all employees.
  • Enhanced team collaboration for increased efficiency by providing regular training and development opportunities.
  • Consistently met or exceeded Revenue targets by monitoring regional Collection trends and adjusting cash collect strategies accordingly.
  • Conducted regular audits of field operations, identifying areas for improvement and initiating corrective actions accordingly.
  • Evaluated staffing needs to allocate resources effectively, ensuring all locations were appropriately staffed during peak periods.
  • Monitoring capacity and fulfillment Field Collector national wide
  • Develop collection lead, motivate and bring to get team achievement

Regional Sales Head

Aeon Credit Service Indonesia
01.2023 - 12.2023
  • Developed and maintained positive relationships with merchant in assigned sales territories.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Managed team of 15 sales leads representatives, over 200 sales agent and consistently achieved high sales targets.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
  • Executed successful promotional events and trade shows.
  • Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
  • Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.

City Operation Manager

PT Grab Technology Indonesia
02.2019 - 12.2022
  • Promoted transparency in government activities through open communication channels with citizens and media outlets.
  • Implemented data-driven decision-making processes to inform policy adjustments and improve overall city operations.
  • Directed comprehensive maintenance plans for public spaces such as parks, streetscapes, and recreational facilities.
  • Revitalized underutilized areas of the city by developing urban renewal projects that attracted new investments and residents.
  • Managed cross-functional teams to ensure timely completion of projects and adherence to budget constraints.
  • Reduced crime rates by working closely with law enforcement agencies to implement proactive policing strategies.
  • Enhanced community engagement through regular town hall meetings, surveys, and social media outreach.
  • Managed vendor relationships and negotiated contracts for goods and services vital to day-to-day operations of the city.
  • Strengthened municipal partnerships by actively participating in regional initiatives focused on shared goals such as workforce development or public safety improvement.
  • Improved city operational efficiency by streamlining processes and implementing innovative solutions.

Partner Drivers Acquisition Leads

PT Grab Technology Indonesia
09.2018 - 02.2019
  • Monitored partner performance and provided feedback on areas of improvement.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Streamlined internal processes, fostering improved efficiency and productivity within the firm.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Prepared and presented reports on status of projects and initiatives.
  • Spearheaded negotiations with key partners, significantly enhancing collaboration and achieving mutual business goals.

Area Marketing Manager

Bussan Auto Finance
09.2016 - 08.2018
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
  • Built strong relationships with media outlets, securing coverage in high-profile publications that increased brand recognition among target audiences.
  • Enhanced customer engagement by collaborating with cross-functional teams on product launches and promotions.
  • Boosted sales performance through the creation of targeted promotional materials and events.
  • Achieved regional growth goals by identifying untapped markets in need of tailored strategies that catered to local preferences and trends.
  • Evaluated campaign effectiveness using data analytics tools, refining tactics as needed based on insights gained from performance metrics.
  • Developed strong relationships with key stakeholders to maximize partnership opportunities and drive business growth.
  • Boosted customer satisfaction ratings, increased client retention, grew market share and decreased lag time by implementing process improvements.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.

Branch Operations Manager

Aeon Credit Service Indonesia
09.2013 - 09.2016
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Performed monthly compliance checks.
  • Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
  • Coordinated special events at the branch location which resulted in increased foot traffic.
  • Acquisition new merchant to get more customer awareness
  • Collaborate with brand to build positive sentiment and increasing the sales number
  • Maintain Branch PNL to make sure healthy collectability's

Collection Coordinator

ANZ Bank
09.2007 - 09.2013
  • Ensured compliance with all relevant regulations and industry standards pertaining to debt collection activities.
  • Trained junior collections staff in industry best practices, fostering a culture of continuous improvement within the department.
  • Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
  • Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
  • Streamlined collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivables.
  • Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions.
  • Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
  • Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
  • Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
  • Counseled debtors on payment options and arranged installment agreements.

Collections Agent

Citibank
09.2006 - 09.2007
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.

Education

Bachelor of Science - Accounting

Trisakti University
Jakarta
04.2001 -

High School Diploma -

Universitas Negeri Jakarta
Jakarta
04.2001 -

Skills

    Operational excellence

    Training and mentoring

    Team building

    Operational planning

    Operational efficiency

    Sales support

    Teamwork and collaboration

    Problem-solving abilities

    Multitasking

    Excellent communication

Timeline

Regional Field Operations Manager

Home Credit Indonesia
01.2024 - Current

Regional Sales Head

Aeon Credit Service Indonesia
01.2023 - 12.2023

City Operation Manager

PT Grab Technology Indonesia
02.2019 - 12.2022

Partner Drivers Acquisition Leads

PT Grab Technology Indonesia
09.2018 - 02.2019

Area Marketing Manager

Bussan Auto Finance
09.2016 - 08.2018

Branch Operations Manager

Aeon Credit Service Indonesia
09.2013 - 09.2016

Collection Coordinator

ANZ Bank
09.2007 - 09.2013

Collections Agent

Citibank
09.2006 - 09.2007

Bachelor of Science - Accounting

Trisakti University
04.2001 -

High School Diploma -

Universitas Negeri Jakarta
04.2001 -

Similar Profiles

CREATE PROFILE
Ramdan FitriyadiOperation I Business Development I Marketing And Sales I Collection