Ramonda Rheza Yagisatria
Senior Programmer
Cirebon
Summary
Dynamic leader with a proven track record at PT Bank Pembangunan Daerah Jawa Barat Dan Banten, enhancing operational efficiency and customer satisfaction. Skilled in software architecture and team collaboration, I've successfully mentored staff and improved software functionality, leading to a significant increase in asset recovery rates. Expert in crisis management and problem-solving, I excel in fast-paced environments.
Positive, resilient, and detail-focused with knack for strategic problem-solving and effective communication. Proficient in risk assessment and crisis management, coupled with strong analytical and organizational skills. Capable of driving significant improvements in operational recovery and ensuring seamless continuity.
Experienced with risk assessment, crisis management, and recovery operations. Utilizes strategic planning and problem-solving skills to enhance recovery efficiency. Track record of leading teams through complex recovery situations with precision and reliability.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Asset Recovery Manager
PT Bank Pembangunan Daerah Jawa Barat Dan Banten
05.2021 - 01.2025
- Increased revenue, managing the timely sale of recovered assets through auctions and private transactions.
- Maintained detailed records of all collection activities to ensure a high level of accuracy and transparency within the department.
- Streamlined documentation processes, ensuring compliance with industry regulations and company policies.
- Maximized asset recovery by implementing strategic recovery plans and negotiating settlements.
- Led team meetings to review current cases, emerging trends, and share best practices for improved results across the board.
- Advised senior management on effective strategies for reducing account delinquencies while preserving customer relationships.
- Achieved higher success rates in recovering assets by leveraging advanced skip-tracing methods and tools.
- Developed training materials and conducted workshops for new staff members in asset recovery management techniques.
- Optimized team performance by setting clear objectives, monitoring progress, and providing constructive feedback regularly.
- Utilized data-driven approach to prioritize high-value accounts, resulting in increased recoveries from targeted collections efforts.
- Conducted thorough investigations to locate missing or hidden assets, facilitating successful recoveries.
- Enhanced client relationships, providing regular updates on account progress and maintaining open lines of communication.
- Negotiated favorable payment arrangements with debtors that aligned with their financial capabilities while maximizing organizational returns.
- Implemented process improvements that led to faster identification and resolution of problem accounts.
- Reduced losses to the organization by proactively identifying high-risk accounts and developing customized recovery strategies.
- Established key partnerships with external agencies such as law enforcement, attorneys, and collection agencies for better collaboration during asset recovery efforts.
- Collaborated on collection and dispute resolution issues.
- Mitigated risks by performing in-depth research on debtor creditworthiness and financial stability before initiating collection efforts.
- Improved operational efficiency with comprehensive analysis of delinquent accounts and risk assessments.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Investigated customer credit references and approved credit lines.
- Developed and documented collection procedures and policies to comply with government regulations.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Assistant Manager
PT Bank Pembangunan Daerah Jawa Barat Dan Banten
07.2019 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Programmer Analyst
PT Bank Pembangunan Daerah Jawa Barat Dan Banten
12.2011 - 06.2021
- Worked closely with clients to establish specifications and system designs.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.
- Tested and deployed scalable and highly available software products.
- Enhanced user experience through the development of intuitive and user-friendly interfaces.
- Boosted productivity by automating repetitive tasks using custom-built scripts and tools.
- Documented program development and revisions to maintain records.
- Performed regression and system-level testing to verify software quality prior to release.
- Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among members.
- Improved software efficiency by identifying and resolving programming errors in existing systems.
- Wrote highly maintainable, solid code for software system.
- Facilitated knowledge transfer among team members by creating comprehensive technical documentation for developed solutions.
- Mentored junior developers on best practices, helping them grow their skill sets while enhancing overall team capabilities.
- Participated in design sessions with clients to ascertain project specifications.
Programmer
Anabatic Technologies
02.2011 - 11.2011
- Reduced system errors and improved reliability through rigorous debugging processes.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Developed continuous integration tool to streamline deployment.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Integrated data visualization media and tools to illustrate complex analyses.
Programmer
PT XYBASE INDONESIA
10.2009 - 02.2011
- Reduced system errors and improved reliability through rigorous debugging processes.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Developed continuous integration tool to streamline deployment.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Enhanced software functionality by identifying and resolving complex coding issues.
Software Programmer
PT Fotografer Net
09.2007 - 09.2009
- Tested and deployed scalable and highly available software products.
- Designed and developed web applications.
- Approved engineering and project scope documents prior to delivery.
- Built databases and table structures for web applications.
- Created software programs, wrote codes and tested programs for optimal performance and accuracy.
- Modified existing software to correct errors, adapt to new hardware and improve performance.
Education
Bachelor of Science - Computer And Information Sciences
Gadjah Mada University
Yogyakarta, Indonesia 04.2001 -
Skills
Incident management
IT infrastructure
Crisis management
Disaster recovery
Teamwork and collaboration
Computer skills
Problem-solving
Positive attitude
Customer service
MS office
Time management
Team leadership
Problem-solving abilities
Multitasking Abilities
Excellent communication
Decision-making
Self motivation
Problem resolution
Verbal and written communication
Active listening
Organizational skills
Attention to detail
Business analysis
Strategic planning
Analytical thinking
Relationship building
Analytical skills
Cost reduction
Cost control
Project management
Data analysis
Task prioritization
Interpersonal skills
Professionalism
Staff development
Negotiation and conflict resolution
Written communication
Training and development
Software maintenance
Software and system modification
Software architecture
Code testing
API integration
Big data analytics
Cross-platform development
DevOps practices
Functional programming
Operating systems
Version control
Software testing
Web development
Code optimization
Workflow diagrams
Programming languages: java, C#, net, Python
Web development software
Structured query language
Team coordination
Software testing and validation
Web programming
Teamwork
Timeline
Asset Recovery Manager
PT Bank Pembangunan Daerah Jawa Barat Dan Banten
05.2021 - 01.2025
Assistant Manager
PT Bank Pembangunan Daerah Jawa Barat Dan Banten
07.2019 - 05.2021
ITIL Foundation Certificate in IT Service Management — AXELOS Global Best Practice.
10-2015
Programmer Analyst
PT Bank Pembangunan Daerah Jawa Barat Dan Banten
12.2011 - 06.2021
Programmer
Anabatic Technologies
02.2011 - 11.2011
Programmer
PT XYBASE INDONESIA
10.2009 - 02.2011
Software Programmer
PT Fotografer Net
09.2007 - 09.2009
Bachelor of Science - Computer And Information Sciences
Gadjah Mada University
04.2001 -