Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hobbies and Events
ACHIEVEMENTS
Hobbies and Events
Hi, I’m

Randi Ockta Putra Nasution

IT ATM Manager
Depok Jaya
Randi Ockta Putra Nasution

Summary

IT ATM Manager leading ATM application support and reducing wait times by 50 minutes, analyzing 11–20 production issues per week, and release validation for banking operations. Delivers 11–20 JIRA reporting updates per week, SQL-based transaction analysis, and 6+ POC, SIT, and UAT cycles per month for ATM machine releases while supporting RFID cardless development in Java with Desfire and SAM data. Strengthens product stability through TLS, MAC, and whitelist security features and QC testing for Moniplus2S ATM applications. Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

5
Certificates
13
years of professional experience

Work History

PT. Keb Hana Bank

IT ATM Manager
04.2023 - 12.2025

Job overview

  • JIRA web application for Reporting on related colleagues and updating data information issue solution.
  • QC Test Moniplus2S applications product ATM machine.
  • RFID Cardless development based Java and Desfire message (SAM data) for E-Money products.
  • Development of Security Feature for TLS, MAC & Whitelist Products.
  • Analyzed major production issues and performance problems affecting ATM machines.
  • JIRA web application for Reporting on related colleagues and update data information issue solution.
  • Developed and implemented strategies to improve customer service and satisfaction.
  • Led cross-functional teams to streamline banking processes and improve efficiency.
  • Developed and implemented strategic initiatives to improve customer satisfaction and retention rates.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed and implemented strategic initiatives to enhance customer experience and satisfaction.
  • Led cross-functional teams in optimizing operational efficiencies and process improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.

PT. Keb Hana Bank

IT ATM Assistent Manager
09.2019 - 04.2023

Job overview

  • Analyzed transaction issues on ATM machines using log data to identify and resolve discrepancies.
  • Developed solutions for effectively managing and resolving transaction issues.
  • Fixing solution to manage problem solving of issued Transaction.
  • Monitored ATM operations daily and reported claims on a daily and monthly basis.
  • Familiar Database SQL query transaction and for NDC/DDC, EM/VISA & NSICCS message.
  • Mentored junior staff, enhancing their skills and knowledge in banking operations and customer service.
  • Developed training programs for staff, improving service delivery and operational efficiency.
  • Mentored junior staff, fostering professional growth and knowledge sharing within the team.
  • Managed daily transaction workflows, ensuring accuracy and compliance with banking regulations.

Hyosung TNS

Software Engineer ATM and CRM Machine
07.2016 - 09.2019

Job overview

  • To support our client and keep reaching our target on high quality performance in operation and maintenance.
  • Responsible for quality management with creating, planning and implementing project to keep our machine on high quality performance.
  • Monitoring machine performance and analyzing problem for all machine in Indonesia.
  • Gathered and processed customer feedback to drive improvements.
  • Inspected underperforming machines to collect data and resolve issues.
  • Inspect bad performance machine to gather full information and solve of problem.
  • Gather customer's voices and process into our improvement.
  • Responsible to train filed technician of client companies who maintain our ATM in Indonesia
  • To support our client and keep reach our target on high quality performance in operation and maintenance.
  • Hyosung TNS is Technology Financial Service such as ATM, Kiosk and Management Solutions based on Korea.
  • Designed and implemented scalable software solutions using Java and Spring Framework.
  • Collaborated with cross-functional teams to define project requirements and deliverables.
  • Developed scalable software solutions to enhance system performance and reliability.

Axioo (PT. Tera Data Indonusa)

Research and Development (RND) / OEM Technical Software Development
09.2012 - 05.2016

Job overview

  • Analyzed and developed IT products, focusing on notebooks and smartphones, including customization of BIOS logo and driver module.
  • Tested sample products from vendors (ODM), customized Android smartphones, and developed software for public market launch.
  • Conceptualized design specifications for notebook and smartphone product releases targeting media and public market.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Education

STMIK Nusa Mandiri
Jakarta

Bachelor's Degree from System Information
04.2001

University Overview

GPA: Grade B

  • 2.57 GPA

Bina Sarana Informatika
Jakarta

Associate's degree, Diploma 3 (D3) from Informatics Management
01-2007

University Overview

GPA: Grade B

  • 2.49 GPA

Skills

JIRA

Ms Excel

ATM application support

Perform routine maintenance work

Remove rubble and other debris at construction sites

UAT coordination

SQL query analysis

Defect tracking

Perform pre-operational inspection

Load, unload and transport construction materials

Tend or feed machines or equipment used in construction

Clean and pile salvaged materials

Software

Moniplus2S ATM CRM Applications

Python

Notepad

Social Media and Browser

JIRA

Certification

TOEFL Academic Score 463

Timeline

IT ATM Manager
PT. Keb Hana Bank
04.2023 - 12.2025
IT ATM Assistent Manager
PT. Keb Hana Bank
09.2019 - 04.2023
Software Engineer ATM and CRM Machine
Hyosung TNS
07.2016 - 09.2019
Research and Development (RND) / OEM Technical Software Development
Axioo (PT. Tera Data Indonusa)
09.2012 - 05.2016
STMIK Nusa Mandiri
Bachelor's Degree from System Information
04.2001
Bina Sarana Informatika
Associate's degree, Diploma 3 (D3) from Informatics Management

Hobbies and Events

Hobbies and Events
  • Full Marathon Category for TOKYO Marathon 2026 World Marathon Majors (WMM)
  • Professor Trainer
  • KARATE Coach
  • PUMA Indonesia Brand, Jakarta Oct 2025 Running Athlete
  • Half Marathon Category for Jakarta Running Festival Duraking Run Brand, Jakarta Nov 2025 Running Athlete
  • Full Marathon Category for Borobudur Marathon

ACHIEVEMENTS

ACHIEVEMENTS
  • Hana Bank Professor Trainer Institute, Jakarta, 3rd Employe The Best Prof Trainer product Hana Bank Innovations
  • KARATE UNAS Cup, Jakarta, 2nd Silver Medal Junior Categori
  • KARATE Walikota Cup, Depok, 2nd Silver Medal Cadet Categori
  • KARATE National Championship, Tasikmalaya, 2nd Medal Cadet Categori

Hobbies and Events

Hobbies and Events
  • Full Marathon Category for TOKYO Marathon 2026 World Marathon Majors (WMM)
  • Professor Trainer
  • KARATE Coach
  • PUMA Indonesia Brand, Jakarta Oct 2025 Running Athlete
  • Half Marathon Category for Jakarta Running Festival Duraking Run Brand, Jakarta Nov 2025 Running Athlete
  • Full Marathon Category for Borobudur Marathon

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Randi Ockta Putra NasutionIT ATM Manager