Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Randolph Keen

Kuna

Summary

Dynamic leader with extensive experience at American Airlines, driving continuous improvement initiatives in customer service operations. Proven track record in operations management and team building, enhancing performance metrics while fostering collaboration. Adept at problem resolution, I successfully opened the BOI station for America West Airlines, ensuring a seamless inaugural flight service.

Overview

25
25
years of professional experience

Work History

General Manager, Customer Service

American Airlines
06.2014 - Current
  • Championed continuous improvement initiatives that enhanced safe and dependable operational performance.
  • Trained and guided team members to maintain high productivity and performance metrics.

Station Manager

America West Airlines, US Airways
01.2000 - 06.2014
  • Opened BOI station for inaugural flight service in March 2000 for American West Airlines. Full contract / business partner above and below wing.
  • Maintained open lines of communication with business partner Northwest Airlines, fostering a collaborative work environment.


Education

No Degree - Radio And Television

The University of Montana
Missoula, MT

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader

Accomplishments

  • Won field station "Pride Cup" award in year(s) 2000, 2001, 2003, 2004, and 2007. HP/US
  • Along with BOI, managed FCA Station from 2004-2006. HP/US
  • Managed TEX for one ski season in 2005. HP
  • Interim GM for multiple stations between 2017-present. OGG/SEA/PDX/RNO/ELP/GEG/OMA

Timeline

General Manager, Customer Service

American Airlines
06.2014 - Current

Station Manager

America West Airlines, US Airways
01.2000 - 06.2014

No Degree - Radio And Television

The University of Montana

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Randolph Keen