Randy Putra
Jakarta,JK
Summary
Proven Relationship Manager at PT Bank Mizuho Indonesia, adept in relationship building and possessing excellent communication skills. Leveraged market research to grow revenue and exceed sales goals, while maintaining compliance with banking regulations. Achieved high customer satisfaction through effective client management and cross-functional collaboration. Demonstrated integrity and improved management capabilities.
Overview
13
13
years of professional experience
Work History
Relatioship Manager
PT Bank Mizuho Indonesia
05.2012 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded yearly sales goals by cultivating a strong network of professional contacts and referrals.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Complied with established internal controls and policies.
Management Trainee, Business Development
PT Bank Rabobank International Indonesia
11.2011 - 03.2012
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
Education
Bachelor of Science - Information Technology
Bina Nusantara University
Jakarta03.2011
Skills
- Client Relationships
- Relationship building and management
- Excellent Communication
Languages
Indonesian
Native language
English
Upper intermediate
B2
Timeline
Relatioship Manager
PT Bank Mizuho Indonesia
05.2012 - Current
Management Trainee, Business Development
PT Bank Rabobank International Indonesia
11.2011 - 03.2012
Bachelor of Science - Information Technology
Bina Nusantara University
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