All Microsoft Office
Rangga Dwijunanda Putra
Senior IT Support
Pekanbaru
Summary
Dynamic IT Support Engineer with proven expertise at the University of Riau, excelling in network troubleshooting and customer service. Spearheaded infrastructure upgrades, significantly enhancing system efficiency. Adept at data recovery and proactive maintenance, ensuring minimal downtime and optimal performance in a collaborative environment.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Flexible Technical Support Engineer with 10 years of experience helping clients maintain smooth operations. Expertise in Windows and Linux systems and Operating environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level 2 IT Support Engineer position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in mobile app development and cloud-based computing solutions. Over 10 years in software support in global environment.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Level 2 IT Support Engineer
University of Riau
Pekan Baru, Riau
10.2013 - 01.2025
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Conducted regular system backups to protect sensitive data from loss or corruption.
- Collaborated with team members to develop and implement IT infrastructure upgrades, ensuring optimal functionality.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Reduced system downtime with proactive maintenance of hardware, software, and network components.
- Assisted in the planning and execution of major technology projects, resulting in improved efficiency and productivity.
- Restored data on computers and office machines.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Improved customer satisfaction by promptly addressing and resolving IT issues.
- Enhanced network security by implementing robust data protection measures.
- Reduced downtime with proactive system monitoring and maintenance tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Education
Bachelor's in Information Technology - Microcontroller
STMIK Amik Riau
Pekan Baru, Indonesia 09.2014 - 09.2021
Skills
Printer troubleshooting
Remote support
Software installation
Wireless networking
Desktop support
Network configuration
Application support
Backup solutions
Hardware diagnostics
Server maintenance
Data recovery
System administration
VoIP systems
Virtualization technologies
Operating systems
Teamwork and collaboration
Customer service
Technical troubleshooting
System troubleshooting
Email communication
IT infrastructure planning
Network engineering
Computer security
Network administration
System diagnostics
Backup and recovery
Windows servers
Software updates
Data analysis
Project management
Technical support
Network troubleshooting
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Photoshop
Premiere
Mikrotik
Corel Draw
Python
VBNet
Visual C
Netbeans
MySQL
SQL Server
Interests
Cybersecurity
Data Science and Analytics
Cloud Computing
Networking
Artificial Intelligence and Machine Learning
Information Systems Management
Human-Computer Interaction (HCI)
Blockchain Technology
Internet of Things (IoT)
Cybersecurity, Hardware Maintenance, even learning new operating systems or software and Networking
Cybersecurity: Focuses on protecting systems, networks, and data from cyber threats. This involves risk assessment, threat detection, and implementing security measures
Hardware Maintenance: Keeping the server's firmware and operating system up-to-date helps protect against security vulnerabilities that could be exploited by malicious actors
even learning new operating systems: provides a deeper understanding of how computers work, their internal processes, and the interaction between software and hardware
Networking: a system of interconnected computing devices that share resources and data through communication protocols over digital connections
Timeline
Bachelor's in Information Technology - Microcontroller
STMIK Amik Riau
09.2014 - 09.2021
Level 2 IT Support Engineer
University of Riau
10.2013 - 01.2025
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