M K Rangga N S Ridhwan, S SOS
Account Manager
Jakarta
Summary
Experienced professional with a profound understanding of human nature and a proven track record of making accurate judgments and taking appropriate actions. Demonstrates a strong drive for excellence and maintains a mindset conducive to success. Skilled in cross-cultural communication, gained through international living experiences, facilitates effective connections with individuals from diverse backgrounds. Driven by a passion for continuous learning and personal growth, consistently seeking opportunities to expand knowledge and skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
CEO & CO-Founder
Arkos Indonesia
09.2023 - 12.2024
- Developed key operational initiatives to drive and maintain substantial business growth.
- Developed a high-performance executive team for improved productivity and efficiency.
- Fostered strong relationships with industry partners to expand business opportunities.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Electric Mobility Ecosystem Field Manager
Electric Mobility Collaoration Center (EMC2)
05.2023 - 10.2023
- Collaborated with multiple departments and vendors to meet operational objective's.
- Facilitated field operations through supervision and direction of field personnel.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Prepared operational budget and directed proper utilization of company resources to meet objectives.
- Tracked key performance indicators and enforced quality control measures.
Account Manager
Whitespace
04.2016 - 12.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
Freelance Consultant & Analytics
Mediatrac
07.2015 - 01.2016
- Conducting Desktop Research & providing Analysis
- Conducting Data Cleansing from client's social media conversation
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Marketing Communication
Anugrah Antapura
10.2013 - 11.2014
- Created marketing communication materials to drive awareness and excitement for products.
- Built and maintained relationships with marketing, sales and service partners to implement communication plans.
- Improved family communication by utilizing evidence-based therapeutic techniques.
- Strengthened internal team communication by organizing and maintaining a centralized database of marketing assets, streamlining information access and project collaboration.
Sr. Brand Executive
McCann Worldgroup Indonesia
05.2013 - 10.2013
- Collaborated with cross-functional teams to develop innovative marketing materials for increased brand visibility.
- Monitored competitor activity, adjusting strategies as needed to maintain a competitive edge in the marketplace.
- Managed product launches, ensuring timely delivery and successful market penetration.
Assistant Manager Marketing & Promotions
Tabloid Prioritas
02.2012 - 04.2013
- Build a strong relations with other media (radio, printing, and television)
- Create a strong relations with clients and readers
- Planning and organizing local marketing campaign mainly focusing to increase brand awareness
- Identify marketing initiative trough customer research, develop targeting and segmentation plans
- Supervised and coordinated promotional tools
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Sr. Account Executive
Whitespace
05.2010 - 01.2012
- Building a strong relations with clients
- Cold called prospects to explain partnership benefits, representing company values.
- Prepared documentation, finalized sales and maintained records.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
Marketing & Promotion
MI2 Music Production
10.2008 - 04.2010
- Creating promotional plan
- Media promo (television, radio, printing and internet)
- Boosted participation rates through effective marketing and promotion of group events.
- Boosted event attendance through effective marketing and promotion of various programs.
- Collaborated with the marketing team to create on-brand promotional materials and signage.
- Supported the planning and execution of marketing campaigns for successful product launches and promotions.
Education
Bachelor of Arts - Social Science
PARAMADINA UNIVERSITY
Jakarta, Indonesia 05.2001 - 05.2006
Skills
Account management
Teamwork and collaboration
Customer service
Client relationship management
Client relationship building
Project management
Customer satisfaction
Client relations
Personal Information
Date of Birth: 02/09/83
Certification
Short Course in Social Media Marketing & PR Strategy, Virtual Academy, 2012
Timeline
CEO & CO-Founder
Arkos Indonesia
09.2023 - 12.2024
Electric Mobility Ecosystem Field Manager
Electric Mobility Collaoration Center (EMC2)
05.2023 - 10.2023
Account Manager
Whitespace
04.2016 - 12.2022
Freelance Consultant & Analytics
Mediatrac
07.2015 - 01.2016
Marketing Communication
Anugrah Antapura
10.2013 - 11.2014
Sr. Brand Executive
McCann Worldgroup Indonesia
05.2013 - 10.2013
Assistant Manager Marketing & Promotions
Tabloid Prioritas
02.2012 - 04.2013
Sr. Account Executive
Whitespace
05.2010 - 01.2012
Marketing & Promotion
MI2 Music Production
10.2008 - 04.2010
Bachelor of Arts - Social Science
PARAMADINA UNIVERSITY
05.2001 - 05.2006