Rani Indira Immakulata
Hotelier
Papua,Sentani Jayapura
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Guest Relations Manager
Hilton Hotel Bandung
Jawa Barat
12.2022 - 07.2023
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Monitored guest feedback, using to improve service and departmental operations.
- Motivated and rewarded employees to improve engagement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Food and Beverage Manager
De Java
Jawa Barat
07.2022 - 10.2022
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Maintained highest standards for beverage quality and service.
- Implemented new drink policies, reducing over-pouring by Number%.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Analyzed Type beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
Food and Beverage Manager
Arion Swissbell
Jawa Barat
08.2019 - 03.2020
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Food and Beverage Manager
Santika Premier
Babel
03.2020 - 03.2022
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Analyzed Type beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Resolved customer complaints involving food or beverage quality and service.
Banquet and Restaurant Manager
BATIQA Hotel
Sumatera Selatan
09.2015 - 08.2019
Food and Beverage Manager
Re-branding The Royal Alana
Sentani, Jayapura
10.2023 - 05.2024
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
Food and Beverage Manager
Hotel Suni Sentani
Sentani, Jayapura
05.2024 - Current
Education
S1 - Food And Beverage
09.1998 - 08.2001
Skills
Employee rewards and motivation
Timeline
Food and Beverage Manager - Hotel Suni Sentani
05.2024 - Current
Food and Beverage Manager - Re-branding The Royal Alana
10.2023 - 05.2024
Guest Relations Manager - Hilton Hotel Bandung
12.2022 - 07.2023
Food and Beverage Manager - De Java
07.2022 - 10.2022
Food and Beverage Manager - Santika Premier
03.2020 - 03.2022
Food and Beverage Manager - Arion Swissbell
08.2019 - 03.2020
Banquet and Restaurant Manager - BATIQA Hotel
09.2015 - 08.2019
NHI - S1, Food And Beverage
09.1998 - 08.2001
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