Ranisari Fadhila
HEAD CUSTOMER SERVICE
Jakarta Utara
Summary
- Challenging position as a Customer Service (Domestic & Export Dept.) in 5 years at logistics company SUMMARY:
- Bachelor Degree in Transport Management major (especially Sea Transportation Management)
- Ability to communicate articulately with people
- Good academic record and have good personality
Overview
9
9
years of professional experience
2
2
Languages
Work History
Asst Manager Transport
PT. Wirawan Kawan Sejahtera
08.2018 - 01.2021
- Provide price of domestics services, Look for vendors with a competitive price for delivery throughout Indonesia
- Work closely with marketing in term of domestics shipments
- Coordinate with logistics department for process pick up or delivery of goods to all destination in Indonesia.
- And report All activity to Manager every day and every month.
- Prepares, reviews, approves shipping documents required for the lawful completion of Domestics & Project (Export or Import) activities, such as : Customs declarations, Purchase Order, Packing List, Invoice, Shipper Letter of Instruction, BL, etc
- Be able to support and explain the overall project cargo or domestic transportation businesses to customer, including but not limited to route studies, risk analysis, cargo inspection, supervising, monitoring.
- Be literate in all aspects of expeditors businesses and operations including accounting, and the functions of expeditors systems and tools to run daily operational.
- Identifying, building and maintaining strong relationships with service providers and customers.
- Exceeding the monthly and annual budget of the dept.
- Prepare, implement, manage and ensure compliance to SOP of Customer
- Monitor activity deliver, arrange schedule deliver to customer
- Report to Manager
- Coordinate with customers for the delivery of goods and create invoice in our system and make a good relationship with customer.
- Specialization: Logistics Transport
- Industry: Transportation/Logistics
Supply Chain
PT. BAYER INDONESIA
01.2018 - 08.2018
- Support SC Department in handling administration for import and export activities and customs clearance process in Jakarta to ensure all documentations for import /export materials processes are complete
- To check and follow up order of material used for production to supplier, check Order Confirmation and inform if there are deviation from requested schedule and update on list of import/export in sharefolder
- To assist administration in import/export process, check completeness and correctness of documentation for clearance and assist if any government license required
- Assist clearance process with government and custom officer when required in connection to company import export Materials
- Arrange activity manager for meeting and visit to supplier
- Assist on Material Approval and e-Label process concerning sending approval to respective approver and to vendor once approved
- Assist on maintaining and checking ISO documentation for SC Department
- Specialization: Logistics Transport
- Industry: Agricultural / Plantation / Poultry / Fisheries
Analyst Export
PT. Johnson Home Hygiene Products (SC Jhonson)
11.2015 - 07.2017
- Contact point to follow through between JHHP, logistics/3rd Party company and relevant inter departements to all export delivery matters from pre-delivery (SO release, Delivery Order) to delivery (e.g.priority delivery, propose alternatives to solve delivery problems) post- delivery (invoice/issues) to ensure smooth and timely of product to JHHP customs in accordance with SC Johnson Global Standards
- Report any incident/ inconformity of logistics/3rd party not in accordance with SC Johnson Global standards and provide input to solution and improvement process.
- Check and process export/3rd party invoice (e.g.terminal gandling cost) due to JHHP are correct and justifiable and initiate cost saving and logistics optimization whenever possible.
- Preparing plan shipment schedule from dealing with forwarder, stuffing date, dispatch of container.
- Preparing document for export ( Packing List, Invoice, COO, Shipping Instruction, COC, COA, MDGF,ETC)
- Check PEB before submite to portal online Customs.
- Build good comunication with internal shipping area, customer, planner, warehouse, forwarder, and consignee, new shipment to Planner, Warehouse, and consignee.
- Generate report referencing data from SAP/other resources,on routine basis and as required
- Monitor daily backdated from SAP
- Backlog explanation report to planner
- Logistics KPI report to internal audit and discussion with logistics company (mothly by second week of each month)
- Specialization: Logistics Transport
- Industry: Manufacture
Customer Service Domestics & Project
PT. Global Putra International/GPI Logistics
08.2012 - 08.2015
- Aggressively develop business through active involvement in sales and customer retentions process.
- Prepares, reviews, approves shipping documents required for the lawful completion of Domestics & Project (Export or Import) activities, such as : Customs declarations, Purchase Order, Packing List, Invoice, Shipper Letter of Instruction, BL, etc
- Be able to support and explain the overall project cargo or domestic transportation businesses to customer, including but not limited to route studies, risk analysis, cargo inspection, supervising, monitoring.
- Be literate in all aspects of expeditors businesses and operations including accounting, and the functions of expeditors systems and tools to run daily operational.
- Identifying, building and maintaining strong relationships with service providers and customers.
- Exceeding the monthly and annual budget of the department.
- Be in compliance with all policies and KPI set by the regional leaders and the company
- Provide price of domestics services, Look for vendors with a competitive price for delivery throughout Indonesia
- Work closely with marketing in term of domestics shipments
- Coordinate with logistics departement for process pick up or delivery of goods to all destination in Indonesia.
- And report All activity to Manager every day and every month.
- Total 2 Years 6 Month of Experience
- Specialization: Customer Service
- Industry: Transportation / Logistics
Customer Service Logistics
PT. Bahana Prestasi (Linc Expres)
07.2011 - 07.2012
- Prepare, implement, manage and ensure compliance to SOP of Customer
- Monitor activity deliver, arrange schedule deliver to customer
- Report to Manager
- Coordinate with customers for the delivery of goods and create invoice in our system and make a good relationship with customer.
- Total 1 Year(s) of Experience
- Specialization: Customer Service
- Industry: Transportation / Logistics
Education
Bachelor Degree - Management Transport, Sea Transport Management
Trisakti Institute Of Transport Management
01.2014
Associate Degree - Management Transport, Sea Transport Management
Trisakti Institute Of Transport Management
01.2011
Skills
Software: Microsoft Word, Microsoft Excel, Microsoft Power Point, Paint
Operation System: Windows 2000, 2003, 2007, and Windows XP SAP
Interests
Listening Music, Reading, Travelling
Section name
Jakarta, January 14th 2021
Dear HRD
I am writing as I anticipate that your company may be able to use my skill as an asset and for our mutual benefit.
As you will see, my name is Ranisari Fadhila, and I was graduated Bachelor Degree from Transport Management of STMT Trisakti Jakarta with GPA of 3.19
Here with this letter, I enclose my others document as your consideration, and I hope my qualification meet your requirements for position based on the ads listed on the JobsDb.
Lastly, I want to say thank in advance for your benefaction, and I will be pleased to put myself to be interviewed at anytime and any occasion.
Sincerely yours,
Ranisari Fadhila, SE
Timeline
Asst Manager Transport
PT. Wirawan Kawan Sejahtera
08.2018 - 01.2021
Supply Chain
PT. BAYER INDONESIA
01.2018 - 08.2018
Analyst Export
PT. Johnson Home Hygiene Products (SC Jhonson)
11.2015 - 07.2017
Customer Service Domestics & Project
PT. Global Putra International/GPI Logistics
08.2012 - 08.2015
Customer Service Logistics
PT. Bahana Prestasi (Linc Expres)
07.2011 - 07.2012
Associate Degree - Management Transport, Sea Transport Management
Trisakti Institute Of Transport Management
Bachelor Degree - Management Transport, Sea Transport Management
Trisakti Institute Of Transport Management