Rasidy Cakra Pratama
IT Support Specialist
Mojokerto
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
IT Production Supervisor
PT. Surabaya Autocomp Indonesia
Mojokerto
11.2018 - Current
- Used ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Tested programs and databases to identify issues and make necessary modifications.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Created customized development frameworks for customers based on specific business goals and budgetary constraints.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
IT Intern Staff
PT. Surabaya Autocomp Indonesia
Mojokerto
06.2016 - 08.2023
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Tested systems to identify root causes to problems and uncover bugs.
- Tested integrated software and tools for data processing systems.
- Monitored and logged daily server tasks and reports.
- Conducted system patching and software updates to field laptops using remote access software.
- Supported team in backup and restoration of Microsoft SQL databases.
- Backed up administrative departments in back file scanning and document management imports.
- Replaced defective components and upgraded office equipment per technology plan.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Worked with high-performing teams in Agile environment.
Education
Bachelor of Computer Science - Computer Science And Programming
Brawijaya University
Malang, East Java 07.2013 - 02.2018
Skills
Operating system management
Certification
Microsoft Office Training Program
Timeline
IT Production Supervisor
PT. Surabaya Autocomp Indonesia
11.2018 - Current
Microsoft Office Training Program
11-2017
IT Intern Staff
PT. Surabaya Autocomp Indonesia
06.2016 - 08.2023
Bachelor of Computer Science - Computer Science And Programming
Brawijaya University
07.2013 - 02.2018
Similar Profiles
CHATRINA AYU RANA PRASASTICHATRINA AYU RANA PRASASTI
Student Advisor at PT. Ruang Raya IndonesiaStudent Advisor at PT. Ruang Raya Indonesia
MERDIANA NURUL PUTERIMERDIANA NURUL PUTERI
FOREMAN PRODUCTION at PT. ALBEA RIGID PACKAGING SURABAYAFOREMAN PRODUCTION at PT. ALBEA RIGID PACKAGING SURABAYA
EVA MARSELINAEVA MARSELINA
Executive Secretary at PT Surabaya Industrial Estate RungkutExecutive Secretary at PT Surabaya Industrial Estate Rungkut