Rateh Setiawati

-. check the completeness of transactions or account opening provided

by RM.
-. process transactions or open accounts provided by RM.
-. remind RM if there is an Overdraft or Deposit that is due.
-. create transaction reports that will be used by BM for meetings.
-. Check the RM KPI issued by the relevant team to match it with the

transactions carried out by the RM in the previous month.
-. support RM so they can achieve their targets.

-.Ensure all complaint are properly handled in line with procedure.

-. Ensure that service delivery to customer meets or exceeds the

standard.

-. Motivate all service team members to achieve above or at least

agreed service standard.

-. Ensure branch Net Promoter Score meets target.

-. Ensure necessary reconciliation report are done and submitted in

timely manner (e.g. ATM, cash holding, GL, Sundry, Suspense).

-. Ensure that all cost incurred are monitored and controlled regularly.

-. Check and monitor daily transaction and staff activities to ensure

zero fraud and operational loss.

-. approved transaction as per DOA.

-. Maintan "zero error'policy at all time

-. Process back office transaction such as opening account, out going

transaction, investment and fixed deposit

-. Maintance rate fixed deposit.

-. Maintance petty cash and stamp duty

-. Submit daily report and KPI report timely.

-. Recon ATM on daily with BOO/BOSM

-. Filling document

-. Back up teller or customer service.