ratih sasmita

Flight Attendant

Garuda Indonesia

09.2009 - 09.2012

Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Ensured safety and comfort of customers onboard aircraft.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Boosted passenger loyalty through personalized service and attention to detail.
Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Answered passengers' questions about flight, aircraft and destination.

Summary

Overview

Work History

Trainer

Flight Attendant

Education

Diploma - Fisioterapi

High School - Science

Skills

Accomplishments

Certification

Timeline

Trainer

Flight Attendant

Diploma - Fisioterapi

High School - Science

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