RATRI PUJI RAHAYU
PHARMACIST TECHNICIAN PERSONNEL
DKI JAKARTA,NORTH JAKARTA
Summary
Proven Pharmacy Technician with a track record of enhancing workflow efficiency and patient care at RSUPN DR.CIPTO MANGUNKUSUMO. Expert in secure storage of medications and delivering exceptional customer service. Demonstrated ability to improve medication safety and manage drug inventory, contributing to a significant increase in pharmacy productivity. Skilled communicator, adept at training team members and optimizing operational processes.
Overview
10
10
years of professional experience
1
1
Certificate
1
1
Language
Work History
Pharmacy Technician
RSUPN DR.CIPTO MANGUNKUSUMO
05.2016 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Streamlined drug distribution processes, reducing wait times for patients.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Utilized pharmacy management software to process prescriptions efficiently.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Developed and implemented improvements to pharmacy organization system.
Pharmacy Technician
RS. HERMINA PODOMORO
07.2015 - 02.2016
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
Medical Representative
PT. HYPHENS PHARMA Ltd
01.2015 - 07.2015
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Improved product knowledge for team members through regular training sessions and workshops.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
- Increased patient engagement by developing personalized medical presentations and informative materials.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Achieved significant sales growth by tailoring communication strategies to different healthcare sectors.
- Conducted detailed product presentations for healthcare professionals to increase product awareness.
Education
Bachelor - Pharmacy
03.2019
Diploma - Pharmaceutical Marketing And Management
02.2015
Skills
FDA Drug Safety Guidelines
Secure storage of medications
Answering customer questions
Intravenous admixture preparation
Drug storage procedures
Manual and automated medication dispensing
Assisting pharmacists
Medicare and Medicaid process
Drug safety
Medication Therapy Management
Drug inventory management
Medication dispensing
Pharmaceutical sales and services
Timeline
ASEPTIC DISPENSING TRAINING
03-2018
Pharmacy Technician - RSUPN DR.CIPTO MANGUNKUSUMO
05.2016 - Current
Pharmacy Technician - RS. HERMINA PODOMORO
07.2015 - 02.2016
Medical Representative - PT. HYPHENS PHARMA Ltd
01.2015 - 07.2015
17 AGUSTUS 1945 UNIVERSITY - Bachelor, Pharmacy
PANCASILA UNIVERSITY - Diploma, Pharmaceutical Marketing And Management
Certification
ASEPTIC DISPENSING TRAINING
Accomplishments
- Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
- Earned an associates degree in pharmacy technology.
- Processed and filled over 30 prescriptions per day.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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