Ratu Annisa Febriyanti
IT Consultant
Jakarta,JKT
Summary
I seek an environment that fosters excellence, passion for work, and loyalty to the organization, enabling me to enhance my competitiveness in my chosen field. I am eager to apply my diverse experience and effective multitasking abilities to contribute to team success. My goal is to drive operational efficiency and support continuous improvement in a dynamic and supportive setting.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
IT Consultant
Erahajj Group
Jakarta, Jakarta
12.2023 - Current
- Provided full support to clients through persuasive and solution-oriented communication, especially in handling needs, complaints, and technical issues.
- Actively contributed to achieving service targets and client satisfaction through a consultative and results-driven approach.
- Acted as a liaison between clients and internal teams to ensure efficient coordination and prompt issue resolution.
- Created and developed work instructions as part of the implementation and documentation of the ISO 9001:2015 quality management system.
- Maintained records of interactions and issues as a basis for evaluation and continuous improvement.
Marketing Administrator
CV. Kingkoper Promosindo
Jakarta, Jakarta
06.2023 - 12.2023
- Acted as the primary liaison between the company and B2B partners in the umrah equipment sector, ensuring clear and professional communication at all times.
- Scheduled and coordinated meetings or appointments with potential clients to support the sales
- Followed up on client inquiries, ensuring timely responses and efficient resolution of concerns.
- Introduced creative promotional methods that led to higher conversion rates while retaining existing customers'' loyalty.
Education
Bachelor of Science - Computer Science
Universitas Bina Sarana Informatika
Jakarta 03.2021 - Current
Skills
Timeline
IT Consultant
Erahajj Group
12.2023 - Current
Marketing Administrator
CV. Kingkoper Promosindo
06.2023 - 12.2023
Bachelor of Science - Computer Science
Universitas Bina Sarana Informatika
03.2021 - Current
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