Raymond VanDerAa
Nampa
Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Idaho Department of Health and Welfare
Boise
10.2025 - Current
- Assisted clients with inquiries regarding health services and welfare programs.
- Documented interactions thoroughly in compliance with departmental policies and regulations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Navigated client information systems to update and maintain accurate records.
Home Health Aide
Addus Home Health Care
Meridian
03.2025 - 10.2025
- Provided personal care to clients, including bathing, grooming, and dressing.
- Assisted clients with mobility and transportation to appointments and activities.
- Prepared nutritious meals according to dietary guidelines and client preferences.
- Maintained a clean and safe living environment for clients at home.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
Customer Service Representative / POC
Valor Global Inc
Phoenix
09.2020 - 10.2024
- Mentored new employees on procedures and policies to maximize team performance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Uphold quality control policies and procedures to increase customer satisfaction
- Answered incoming calls providing frontline customer support or assistance with applying or resolving issues with state benefits ( Unemployment, Medicaid, SNAP and TANF)
- Provided feedback on employee performance based on observed results during training sessions.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Identified needs of customers promptly and efficiently.
Produce Stock Clerk
Walmart Inc.
Meridian
06.2020 - 09.2020
- Opened boxes and stocked products in appropriate sections.
- Checked prices and located products for customers.
- Organized displays of fresh fruits and vegetables in the store.
- Replenished display cases as necessary throughout the day.
- Rotated produce items to ensure freshness.
- Maintained produce department cleanliness, ensuring a hygienic and appealing shopping environment.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
Lead Technician
Select Computer Technologies
San Jose
12.2001 - 06.2016
- Oversaw daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows
- Enforced compliance with quality standards to maintain production requirements and sustain business operations
- Managed quality control and maintained high level of customer satisfaction
Education
High School Diploma -
Orange High School
Orange, CA06.1986
Skills
- Proper phone etiquette
- Technologically savvy
- Strong problem solver
- Product and service knowledge
- Call Center Operations
- Adaptive team player
- High-energy attitude
- Health and Welfare regulations knowledge
- Problem-solving abilities
Timeline
Customer Service Representative
Idaho Department of Health and Welfare
10.2025 - Current
Home Health Aide
Addus Home Health Care
03.2025 - 10.2025
Customer Service Representative / POC
Valor Global Inc
09.2020 - 10.2024
Produce Stock Clerk
Walmart Inc.
06.2020 - 09.2020
Lead Technician
Select Computer Technologies
12.2001 - 06.2016
High School Diploma -
Orange High School