Raymond Christopher Lantang
Senior Manager
Semarang
Summary
Customer-oriented Senior Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused Senior Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
GM for Mojokerto Project (Tjiwi Kimia Container Yard)
PT Tanjung Perak Swadaya
2022.06 - Current
- Prepare the budget and monthly P&L to be presented to senior management and ensure good financial control and accounting standards are met
- Oversee all depot activities, ensuring operational excellence by providing high-quality services and cost efficiency
- Ensured quality and delivery objectives achieved, on time delivery and service excellence
- Controlling and ensuring all operational activities are in accordance with occupational health and safety standards
- Control inventory, source delivery trucks and delivery schedule to provide most responsive delivery service.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
- Spearheaded process improvements, driving operational excellence across all departments within organization.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Reported issues to higher management with great detail.
Depot Manager
PT Sricon Logistik Indonesia
2022.06 - Current
- Manage implementation of standard service sector policies and procedures in operational activity to meet customer expectations
- Prepare integrated and synchronized operation plan with export-import work scheduling from shipping
- Quality and excellence of operational services can be achieved and run according to target
- Acting as customer service manager, is end of every complaint from customers and provides solutions and improvements to every complaint from customers
- Controlling and ensuring all operational activities are in accordance with occupational health and safety standards
- Responsible on cost effectiveness related to overall container depot operation
- Performs work in compliance with established procedures
- Identify opportunities to improve or upgrade container depot operation.
- Made sound financial decisions in regards to waste, exceptions and junk outs related to local profit and loss
- Fostered positive relationships with customers to ensure their needs were met and concerns addressed promptly, boosting customer loyalty
- Conducted regular staff meetings to provide updates, share information, gather feedback, and promote effective communication among team members
- Streamlined depot operations by implementing efficient inventory management systems
- Improved customer satisfaction rates with proactive communication and timely order fulfillment
- Maintained accurate records of inventory levels, shipments, deliveries, and other essential documentation for depot's operation
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Container Depot Manager
PT Sentra Sinar Baru
2012.10 - 2022.06
- Prepare the budget and monthly P&L to be presented to senior management and ensure good financial control and accounting standards are met
- Managed all container depot operation activity, improve operation plan implementation
- Be main point of contact for local authorities, customs, and clients
- Conduct operation need analysis, design operation, evaluating operation procedures effectiveness
- Coordinate and plan cycle counting and physical inventory
- Schedule maintenance of both facilities and equipment
- Monitoring and make sure that all handling equipment are in good condition
- Human Resource Management such as motivate staffs to achieve company goals, control discipline of staffs; working on time, warning or punishment staffs
- Organize team tasks, control all operations, and control productivity to ensure efficient operation in depot.
- Coached, developed and trained current team members to reach business metrics
Warehouse & Distribution Manager
PT Sinar Baru Logistik
2013.07 - 2016.08
- Drive and ensure that all warehouse activities are managed and implemented properly according to established local and internal regulations
- Ensure high accuracy of stock and prevent stock against damages
- Ensured quality and delivery objectives achieved, on time delivery and service excellence
- Control inventory, source delivery trucks and delivery schedule to provide most responsive delivery service
- Responsible on cost effectiveness related to overall distribution system
- Arrange delivery schedules and routes to be on time with appropriate fleet
- Performs work in compliance with established procedures.
- Planned and executed facility layouts that maximized storage capacity while maintaining optimal workflow efficiency.
- Managed budget allocation for warehouse operations, ensuring cost targets were met while maintaining high levels of service quality and customer satisfaction.
- Reduced operational costs through implementing cost-saving initiatives and negotiating with suppliers.
- Enhanced distribution channels by cultivating strong partnerships with carriers and vendors.
- Maintained accurate inventory records using advanced tracking systems, minimizing discrepancies between physical stock counts and system data entries.
Warehouse Operation & Marketing Head
PT Masaji Kargosentra Tama
2010.01 - 2012.10
- Managed all warehouse operation activity, improve operation plan implementation
- Managed and execute all warehouse product sales
- Being contact person to handle customer inquiries and complaints
- Maintain high service levels for assigned major customer accounts by initiating customer contacts/visits to understand customer requirements, secure order retaking and take follow-up actions
- Research and resolves inventory discrepancies
- Oversees day-to-day operations to ensure smooth workflow
- Coordinate and plan cycle counting and physical inventory
- Monitoring and make sure that all handling equipment are in good condition.
- Streamlined internal processes, resulting in improved productivity and cost savings for department
Warehouse Operation Support
Masaji Kargosentra Tama, Samudera Indonesia Group
9 2009 - 1 2010
- Support all warehouse operation and find solution for all problem related warehouse operation
- Handle and solve all claimed which arise in warehouse operation activity.
Education
Bachelor's of Law - Business Law
Bandung Law of College
Bandung 2002.08 - 2006.08
High School Diploma -
SMA Negeri 5
Bandung, Indonesia 1998.07 - 2001.06
Skills
Analytical Skill
Warehouse Operation
Container Depot/Terminal Operation
P&L Management
Cost Control
Problem Solving
Logistic Management
Personal Information
- Date of Birth: 05/08/1983
- Marital Status: Single
Timeline
GM for Mojokerto Project (Tjiwi Kimia Container Yard)
PT Tanjung Perak Swadaya
2022.06 - Current
Depot Manager
PT Sricon Logistik Indonesia
2022.06 - Current
Warehouse & Distribution Manager
PT Sinar Baru Logistik
2013.07 - 2016.08
Container Depot Manager
PT Sentra Sinar Baru
2012.10 - 2022.06
Warehouse Operation & Marketing Head
PT Masaji Kargosentra Tama
2010.01 - 2012.10
Bachelor's of Law - Business Law
Bandung Law of College
2002.08 - 2006.08
High School Diploma -
SMA Negeri 5
1998.07 - 2001.06
Warehouse Operation Support
Masaji Kargosentra Tama, Samudera Indonesia Group
9 2009 - 1 2010
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