Microsoft Excel (Advanced: Pivot Tables, VLOOKUP, Macros)
Raynita Lenggani
Medical Manager
Ciputat
Summary
Experienced in healthcare management with a focus on optimizing operational efficiency and ensuring high-quality patient care. Demonstrates strong leadership skills to foster team collaboration and maintain compliance with healthcare standards. Successful track record of implementing innovative solutions to enhance service delivery and improve operational performance.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Quality Control Manager
RS Hermina Jatinegara
06.2023 - 09.2024
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Initiated corrective actions when necessary, addressing product or process issues promptly to minimize impact on operations.
- Collected and analyzed to evaluate quality, providing feedback, and interpretation to production management or staff.
- Coordinated with other departments to establish preventive maintenance schedules for equipment, reducing downtime due to unexpected failures or malfunctions.
Head of Accreditation Team "Peningkatan Mutu dan Keselamatan Pasien (PMKP)" SNARS Version
RS Hermina Jatinegara
06.2023 - 06.2024
Medical Ancillary Manager
RS Hermina Jatinegara
10.2021 - 06.2023
- Conducted regular staff meetings encouraging open dialogue about challenges faced in daily work activities, fostering a supportive work environment.
- Developed protocols for emergency situations, ensuring swift response and proper care for patients.
- Oversaw inventory management of medical supplies, maintaining optimal stocking levels while reducing waste and costs.
- Established partnerships with other healthcare providers for seamless referral processes and enhanced continuity of care.
- Facilitated communication between physicians, nurses, administrative staff, and patients to streamline operations within the practice.
- Implemented electronic health records system for increased efficiency and accuracy in patient care documentation.
Head of Accreditation Team "Pengkajian Pasien (PP)" SNARS Version
RS Hermina Jatinegara
10.2021 - 06.2023
Medical Services Manager
RS Hermina Jatinegara
12.2019 - 10.2021
- Improved patient care by developing and implementing innovative medical programs and protocols.
- Reduced costs for the organization with effective budget management and optimization of resources.
- Developed strategic plans aligning organizational objectives with industry trends and local market needs.
- Contributed significantly to hospital revenue growth through effective negotiation of contracts with insurance providers and other third-party payers.
- Implemented evidence-based practices to improve patient outcomes in key performance areas.
- Oversaw quality assurance initiatives ensuring adherence to best practices, policies, and procedures throughout all departments.
- Advanced the organization''s reputation by successfully leading accreditation efforts and maintaining compliance with industry standards.
- Collaborated with cross-functional teams to drive continuous improvement in healthcare delivery and quality of care.
- Managed complex projects from inception to completion, ensuring timely execution within budget constraints.
- Identified opportunities for growth through targeted market analysis, enabling expansion into new service lines or geographic regions.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Head of Accreditation Team "Pelayanan dan Asuhan Pasien (PAP)" SNARS Version
RS Hermina Jatinegara
12.2019 - 10.2021
Medical Services Manager
RS Hermina Serpong
10.2016 - 12.2019
- Improved patient care by developing and implementing innovative medical programs and protocols.
- Reduced costs for the organization with effective budget management and optimization of resources.
- Developed strategic plans aligning organizational objectives with industry trends and local market needs.
- Contributed significantly to hospital revenue growth through effective negotiation of contracts with insurance providers and other third-party payers.
- Implemented evidence-based practices to improve patient outcomes in key performance areas.
- Oversaw quality assurance initiatives ensuring adherence to best practices, policies, and procedures throughout all departments.
- Advanced the organization''s reputation by successfully leading accreditation efforts and maintaining compliance with industry standards.
- Collaborated with cross-functional teams to drive continuous improvement in healthcare delivery and quality of care.
- Managed complex projects from inception to completion, ensuring timely execution within budget constraints.
- Identified opportunities for growth through targeted market analysis, enabling expansion into new service lines or geographic regions.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Head of Accreditation Team "Pelayanan dan Asuhan Pasien (PAP)" SNARS Version
RS Hermina Serpong
10.2016 - 12.2019
Case Manager
RS Hermina Serpong
10.2016 - 12.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of patients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with multidisciplinary teams to optimize patient care and treatment plans.
Head of Inpatient Department
RS Hermina Jatinegara
12.2013 - 10.2016
Head of Accreditation Team "Peningkatan Mutu dan Kesselamatan Pasien (PMKP)"
RS Hermina Jatinegara
02.2014 - 07.2014
General Practitioner
Indonesian Ministry of Health
06.2012 - 06.2013
Education
Medical Doctor Program - Clinical Phase
Jenderal Achmad Yani University
01.2010 - 01.2012
Medical Doctor Program - Education Phase
Jenderal Achmad Yani University
01.2005 - 01.2010
High School Diploma - Mathematics and Natural Science
SMUN 8 Bandung
01.2003 - 01.2005
Skills
- Clinical leadership and management
- Teamwork
- Communication and interpersonal skills
- Problem-solving and decision-making abilities
- Medical compliance
- Healthcare regulations knowledge
- Patient safety
- Quality improvement
- Medical coding
- Credentialing
- Patient relationship management
- Financial and budgeting skills
Hospitalityaccreditationexperience
- Head of Accreditation Team 'Peningkatan Mutu dan Keselamatan Pasien (PMKP)' SNARS Version, Rumah Sakit Hermina Jatinegara, 06/01/23, Present
- Head of Accreditation Team 'Pengkajian Pasien (PP)' SNARS Version, Rumah Sakit Hermina Jatinegara, 10/01/21, 06/01/23
- Head of Accreditation Team 'Pelayanan dan Asuhan Pasien (PAP)' SNARS Version, Rumah Sakit Hermina Jatinegara, 12/01/19, 10/01/21
- Head of Accreditation Team 'Pelayanan dan Asuhan Pasien (PAP)' SNARS Version, Rumah Sakit Hermina Serpong, 10/01/16, 12/01/19
- Head of Accreditation Team 'Peningkatan Mutu dan Kesselamatan Pasien (PMKP)', Rumah Sakit Hermina Jatinegara, 02/01/14, 07/01/14
Symposiumsandcourses
- Managerial Leadership And Keteknisan bagi Manajer Mutu dan Akreditasi, 05/27/24
- Manajemen Data Mutu, IKP, dan Audit Medis dalam Peningkatan Mutu Keselamatan Pasien PITSELNAS VI., 05/23/23 - 05/24/23
- Manajerial Khusus Penunjang Medis : Peningkatan Capaian Wasdal Penunjang Medis : PPRA - Pengenalan DDD And Gysen, 05/15/23
- Pengelolaan Risiko, Negosiasi dan penanganan Sengketa, 10/17/22
- Pengendalian Biaya Obat Farmasi Gelombang 2, 07/25/22
- Manajerial Lanjutan : Finansial Analisis Gelombang 2, 05/30/22
- Problem Solving And Decision Making (Prosdem) KALBE, 04/23/22
- Penyusunan Formularium dan pembuatan Forecasting Rumah Sakit, 03/23/22
Software
Project & Team Management Software
Communication & Telehealth Platforms
Electronic Health Record
Certification
Managerial Leadership And Keteknisan bagi Manajer Mutu dan Akreditasi
Timeline
Pelatihan Hiperkes dan K3 Dokter
01-2025
Managerial Leadership And Keteknisan bagi Manajer Mutu dan Akreditasi
09-2024
Quality Control Manager
RS Hermina Jatinegara
06.2023 - 09.2024
Head of Accreditation Team "Peningkatan Mutu dan Keselamatan Pasien (PMKP)" SNARS Version
RS Hermina Jatinegara
06.2023 - 06.2024
Manajemen Data Mutu, IKP, dan Audit Medis dalam Peningkatan Mutu Keselamatan Pasien PITSELNAS VI.
05-2023
Manajerial Khusus Penunjang Medis : Peningkatan Capaian Wasdal Penunjang Medis : PPRA - Pengenalan DDD And Gysen
05-2023
Pengelolaan Risiko, Negosiasi dan penanganan Sengketa
10-2022
Pengendalian Biaya Obat Farmasi Gelombang 2
07-2022
Problem Solving And Decision Making (Prosdem) KALBE
04-2022
Penyusunan Formularium dan pembuatan Forecasting Rumah Sakit
03-2022
Medical Ancillary Manager
RS Hermina Jatinegara
10.2021 - 06.2023
Head of Accreditation Team "Pengkajian Pasien (PP)" SNARS Version
RS Hermina Jatinegara
10.2021 - 06.2023
Medical Services Manager
RS Hermina Jatinegara
12.2019 - 10.2021
Head of Accreditation Team "Pelayanan dan Asuhan Pasien (PAP)" SNARS Version
RS Hermina Jatinegara
12.2019 - 10.2021
Medical Services Manager
RS Hermina Serpong
10.2016 - 12.2019
Head of Accreditation Team "Pelayanan dan Asuhan Pasien (PAP)" SNARS Version
RS Hermina Serpong
10.2016 - 12.2019
Case Manager
RS Hermina Serpong
10.2016 - 12.2018
Head of Accreditation Team "Peningkatan Mutu dan Kesselamatan Pasien (PMKP)"
RS Hermina Jatinegara
02.2014 - 07.2014
Head of Inpatient Department
RS Hermina Jatinegara
12.2013 - 10.2016
General Practitioner
Indonesian Ministry of Health
06.2012 - 06.2013
Medical Doctor Program - Clinical Phase
Jenderal Achmad Yani University
01.2010 - 01.2012
Medical Doctor Program - Education Phase
Jenderal Achmad Yani University
01.2005 - 01.2010
High School Diploma - Mathematics and Natural Science
SMUN 8 Bandung
01.2003 - 01.2005
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