Rebecca Coleman
Spirit Lake
Summary
Highly motivated and academically accomplished recent graduate with a Bachelor's in Marriage, Family, and Human Services. Eager to leverage strong interpersonal skills and commitment to client-centered care in a social work case management role. Possessing a solid understanding of family dynamics and human development. Passionate about providing comprehensive support and advocacy to individuals, children, and families facing complex challenges. Demonstrated track record of gaining practical experience through current and previous employment while actively networking with professionals in the field.
Overview
27
27
years of professional experience
Work History
Internship
The Family Support Center at Canopy Village
08.2024 - 12.2024
- Case management skills by empowering families along the path to self-sufficiency
- Referral services helping families get access to healthcare, food, shelter, childcare and education resources available in the community
- Family Advocate skills providing gentle guidance supportive listening during stressful times and work collaboratively with families to overcome sources of stress
- Assistance finding employment and learning how to budget, access to transportation, employment or budgeting, guiding along the path to self-sufficiency
- Assessing the needs of clients (individuals, families, or groups) facing social challenges, developing personalized care plans, coordinating necessary services from various agencies, monitoring progress, and advocating for their well-being by navigating complex systems to access appropriate resources and support; essentially acting as a care coordinator to ensure clients receive the most effective assistance available to address their unique situations
- Client intake and assessment: Conduct initial interviews to gather comprehensive information about clients' social, economic, and psychological needs, including presenting issues, strengths, and support systems
- Care plan development: Create individualized service plans based on assessed needs, outlining specific goals, interventions, and timelines for achieving desired outcomes
- Resource allocation: Identify and connect clients with relevant community services, including housing assistance, healthcare providers, employment programs, financial aid, and support groups
- Case management: Monitor client progress regularly through scheduled meetings, phone calls, and visits, adjusting care plans as needed to ensure effectiveness
- Collaboration: Work with other professionals like therapists, medical providers, legal advocates, and other case managers to coordinate client care and ensure seamless communication
- Crisis intervention: Respond to immediate crises faced by clients, providing necessary support and stabilization measures
- Advocacy: Represent clients' needs and interests by communicating with agencies, policymakers, and other stakeholders to advocate for necessary services
- Documentation: Maintain detailed client records, including assessments, care plans, progress notes, and communication logs, ensuring compliance with agency standards
- Ethical practice: Adhere to professional ethical guidelines and confidentiality standards when working with clients
Outpatient Services Coordinator Urgent Care
Kootenai Medical Center - Post Falls
10.2021 - Current
- Working knowledge of medical terminology
- Professional demeanor, exercising discretion with highly confidential information
- Accurate and efficient, dedicated to supporting teams in the delivery of quality patient care
- Well-versed in policies, procedures, and standards, focused on the patient's and family's physical, emotional, and mental needs
- Troubleshoot and resolve department issues to maintain patient satisfaction and keep optimal patient flows
- Coordinate insurance authorizations, collect co-payments and maintain department's financial accuracy
- Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Utilize technology and specialized software to maximize productivity
- Proficient in use of Docu-tap, Epic for EMR, Microsoft Outlook, Webex, One source etc..
- Provide helpful assistance by anticipating and responding to needs of patients and family members
- Support hospital and clinic operations using customer service skills and detailed system knowledge
- Coordinate with patients and members of the medical, nursing, social service, chaplaincy, and security staff to provide a comprehensive and integrated range of care to meet patient needs
Before & After School Enrichment B.A.S.E. Coordinator and ICCP Billing Specialist
Lakeland School District272
10.2010 - 10.2021
- Built and strengthened positive relationships with students, parents and teaching staff
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Assisted co-workers with development, special projects, and training
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery
- Involved parents by cultivating strong relationships in a program which is focused upon the emotional and developmental needs of the child, and family
- Offered hands-on learning opportunities to develop student self-esteem and life skills
- Attended conferences and workshops to keep abreast of professional trends and developments
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students
- Conferred with specialists such as members of the medical, nursing, social service, special education, OT, and PT staff to provide a comprehensive and integrated range of therapeutic activities for children
Central Valley Area Coordinator - Volunteer
Helping After Neonatal Death HAND
03.1998 - 12.2006
- Trained to properly and compassionately interact with clients coming from all walks of life and all forms of loss
- Built lasting rapport with clients and vendors to foster satisfaction and loyalty
- Facilitator, offered guidance in group settings to address grief, couple problems, self-esteem, and anger management issues associated with a parent's loss of a child
- Implemented activities, events and programs that encouraged individuals to seek support from other grieving families
- Planned, developed and administered training for medical professionals in the hospital
- Advocated for and informed parents of their rights in the hospital at time of death for their child
- Participated in conferences, trainings and meetings related to areas of assigned responsibility
- Devoted seven years to supporting families through the death of a child, and serving on the board of directors
Education
Bachelor's degree - Marriage, Family, and Human Services
Brigham Young University - Idaho
Rexburg, ID07.2024
Certificate - Advanced Marriage, Family Functioning
Brigham Young University - Idaho
Rexburg, ID07.2024
Associate's degree - Marriage, Family, and Human Studies
Brigham Young University - Idaho
Rexburg, ID12.2022
Associate's degree - Professional Studies
Brigham Young University - Idaho
Rexburg, ID07.2022
Certificate - Marriage, Family and Human Resources
Brigham Young University - Idaho
Rexburg, ID07.2022
Certificate - Administrative Assistant
Brigham Young University – Idaho
Rexburg, ID07.2021
Certificate - BYU-Pathway Worldwide Certificate: General Studies
Brigham Young University - Idaho
Rexburg, ID07.2019
Skills
- Passion for working with children and their families
- Empathy, compassion, and the ability to remain impartial
- Therapeutic play
- Hospice trained Grief Support Facilitator
- Team management and organization
- Child and family advocacy
- Efficient multitasking
- Parent and family education
- Engaging in active listening
- Comforting oral communication
- Establishing rapport
- Offering compassionate counseling
- Giving gentle feedback and assessments
- Making keen emotional observations
- Keeping diligent records
- Designing pertinent patient plans
- Implementing patient plans with diligence
- Excellent communication, with children, parents and other team members
- Timely and detailed record keeping, concise reporting
- Stress reduction, de-escalation, and coping techniques
- Office administration and medical billing
- Kootenai Health, BASE, and HAND Preceptor/Trainer
- Assessing a person's immediate safety
- Deescalating emotional situations
- Rapport-building when individuals are in heightened states
- Identifying crisis causing problems quickly
- Speaking using solution-oriented language
- Suggesting coping skills with confidence
- Designing initial crisis management plans
- Making prompt follow-up contact with the person previously in crisis
Timeline
Internship
The Family Support Center at Canopy Village
08.2024 - 12.2024
Outpatient Services Coordinator Urgent Care
Kootenai Medical Center - Post Falls
10.2021 - Current
Before & After School Enrichment B.A.S.E. Coordinator and ICCP Billing Specialist
Lakeland School District272
10.2010 - 10.2021
Central Valley Area Coordinator - Volunteer
Helping After Neonatal Death HAND
03.1998 - 12.2006
Certificate - Advanced Marriage, Family Functioning
Brigham Young University - Idaho
Associate's degree - Marriage, Family, and Human Studies
Brigham Young University - Idaho
Associate's degree - Professional Studies
Brigham Young University - Idaho
Certificate - Marriage, Family and Human Resources
Brigham Young University - Idaho
Certificate - Administrative Assistant
Brigham Young University – Idaho
Certificate - BYU-Pathway Worldwide Certificate: General Studies
Brigham Young University - Idaho
Bachelor's degree - Marriage, Family, and Human Services
Brigham Young University - Idaho
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