Rebecca Hyde
Marsing
Summary
Accomplished Head Baker and Manager at Cookie Co. Meridian, renowned for elevating bakery standards through innovative recipe development, using the freshest ingredients. Operator of small business, locally. Proud of providing a friendly, clean and inviting atmosphere increasing customer satisfaction. Social media and photography, enhancing branding, advertising and customer retention. Expert in creating beauty through expression. Excellent customer service based on years in sales. Also, experience in cost control, supplies and inventory, payroll, money management, schedule and time management and health and safety standards. Excels in team management and collaboration. Uses developed technique, training and talents, along with critical thinking, ensuring high quality service and product quality.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Head Baker
Cookie Co.
02.2021 - 12.2025
- Produced consistently high-quality baked goods for customers.
- Intensive training certification through corporate headquarters. Redlands, CA.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently providing high quality customer service through friendly and efficient services and a quality product.
- Organized and scheduled team members to help complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders, responding to emails, phone calls and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery techniques, safety protocols, equipment operations and procedures.
- Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
- Regular and consistent training meetings on improving overall team efficiency and product consistency.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Initiated customer feedback system to gather insights on product preferences and areas for improvement.
- Conducted monthly inventory audits to ensure accuracy and accountability.
- Implemented system for tracking ingredient usage, reducing costs by optimizing order quantities.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared frostings and other toppings for cookies and pastries.
- Processed customer orders and payment transactions.
- Determined baking times for various items.
- Managed display cases to verify freshness and attractiveness of products.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Unique recipes and confections to set bakery apart from competition.
Food Manager and Operator
Dough Boys LLC
02.2021 - 12.2023
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Recruited, hired and managed a team of 15 employees.
- Calculated and ran payroll
- Provided on the job training for newly hired workers and team members. Shared knowledge and best practices to insure a culture of teamwork and quality products.
- Top seller of product. Encouraged and motivated staff to produce at peek efficiency.
- Managed social media platform for bakery including but not limited to; photography, content creator, networking, collaboration with local influencers, promoting grand opening and special events and fundraisers.
- Enhanced customer satisfaction by implementing quality control, food safety protocols and ensuring proper food handling procedures.
- Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of products used in our dishes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted regular financial audits of the business to identify areas of improvement and develop strategies for increased revenue generation.
- Collaborated with corporate and local businesses to create cross-functional promotions and special events that boosted sales revenue.
- Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.
- Established strong relationships with suppliers to ensure timely delivery of premium-quality ingredients at competitive prices.
- Implemented innovative marketing strategies to increase brand awareness within the local community.
- Organized booths at farmers markets, parties and events.
- Coordinated catering services and deliveries for special events, leading to increased revenues from this service.
- Improved employee retention rates and raises with thorough training programs and ongoing professional development opportunities.
- Increased overall profitability through cost control measures, including portion control and supplier negotiations.
- Fostered a team-oriented atmosphere among employees through effective communication techniques and regular performance evaluations.
- Set and managed staff schedules for 10-15 employees at a time by planning and designating shifts and hours.
- Prepared, calculated and distributed payroll for all employees and hours worked.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Maintained compliance with local health regulations by conducting routine inspections of facilities and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste. Adjusting purchasing decisions accordingly.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Operated machinery for consistent quality and adherence to production standards.
- Coordinated workflow for seamless production and minimized downtime.
- Enhanced team performance with clear communication and support during complex tasks.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Cosmetologist
Aveda, Hair Masters, Fantastic Sams and Color
01.2000 - 03.2010
- Provided quality hair services and one of a kind experiences through personalized and custom techniques.
- Shared knowledge with colleagues to improve team performance.
- Recommended appropriate hair treatments to enhance clients' hair health.
- Educated clients on skincare routines to promote healthy skin.
- Promoted product sales through effective recommendations during services.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Continued research on latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Applied makeup to clients for special occasions.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Maintained high standard of cleanliness and hygiene, health and appearance to ensure a safe and welcoming environment for clients.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Continue to keep my license and requirements current to provide clients with optimal hair and beauty services.
Education
Cosmetology -
Career Beauty College
Rexburg, IDHighschool Graduate -
Vallivue Highschool
Caldwell, IDFood Protection Manager -
Learn2serve
360 Training02.2023
Skills
- Management
- Marketing support
- Customer service
- Reliable and responsible
- Multitasking and organization
- Attention to detail
- Time management
- Team collaboration
- Problem solving and critical thinking
- Clear communication
- Physical stamina
- Workplace safety
- Sanitation standards
- Menu planning
- Employee assignments
- Cost control
- Health and safety regulations management
- Food handling standards and safety
- Baking
- Haircuts, color, highlights, balayage, styling
- Health and beauty
- Social media creator, photographer
Certification
Learn2serve Food Protection Manager Certification
Division of Occupational and Professional Licenses Cosmetologist License
Timeline
Head Baker
Cookie Co.
02.2021 - 12.2025
Food Manager and Operator
Dough Boys LLC
02.2021 - 12.2023
Cosmetologist
Aveda, Hair Masters, Fantastic Sams and Color
01.2000 - 03.2010
Learn2serve Food Protection Manager Certification
Division of Occupational and Professional Licenses Cosmetologist License
Cosmetology -
Career Beauty College
Highschool Graduate -
Vallivue Highschool
Food Protection Manager -
Learn2serve
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