Regina Celi Malo
Bali
Summary
Three years of experience in the hospitality industry, demonstrating strong communication skills and a customer-focused approach. Proficient in resolving customer complaints and delivering effective solutions while fostering positive relationships. Adaptable to dynamic environments, consistently maintaining high service standards.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Hostess - Staff
Luna Beach Club
Tabanan - Bali , Indonesia
05.2025 - Current
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Managed reservation system efficiently, accommodating guest requests and maximising dining room occupancy.
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
Front Office Attendant - Daily Worker
The Apurva Kempinski
Nusa Dua - Bali , Indonesia
07.2024 - 05.2025
- Greeted guests and ensured smooth check-in and check-out processes each shift.
- Listened to customer needs and tailored service to meet expectations consistently.
- Handled customer concerns and escalated major issues to supervisors for timely resolution.
Front Office Member - Trainee
The Apurva Kempinski
Nusa Dua - Bali , Indonesia
01.2024 - 07.2024
- Greeted guests on arrival and managed check-in and check-out processes, ensuring a welcoming experience.
- Handled booking requests according to hotel procedures and timelines, facilitating seamless guest arrangements.
- Arranged table reservations, extra amenities, and luggage assistance, enhancing guest satisfaction and comfort.
Front Office Member - Trainee
Maringi Sumba
Sumba - East Nusa Tenggara, Indonesia
01.2023 - 12.2023
- Assisted guests with check-in and coordinated check-out preparations to enhance guest experience.
- Prepare guest rooms and ensure smooth arrivals and departures.
- Resolved guest check-in issues at the front desk, ensuring a positive reception experience.
Education
Certificate of Higher Education - Front Office
Sumba Hospitality Foundation
Sumba - Indonesia01-2023
Skills
- Guest check-in
- Reservation management
- Guest relations
- Customer relationship management
- Guest experience enhancement
- Detail orientation
- Effective communication
Languages
English
Upper Intermediate
B2
Indonesian
Upper Intermediate
B2
Interests
- singing
Timeline
Hostess - Staff
Luna Beach Club
05.2025 - Current
Front Office Attendant - Daily Worker
The Apurva Kempinski
07.2024 - 05.2025
Front Office Member - Trainee
The Apurva Kempinski
01.2024 - 07.2024
Front Office Member - Trainee
Maringi Sumba
01.2023 - 12.2023
Certificate of Higher Education - Front Office
Sumba Hospitality Foundation