Ronald C. H. Keefer
Coeur D'Alene
Summary
Highly accomplished Sales and Customer Service Professional recognized for consistently exceeding sales targets and delivering exceptional customer service. Adept at cultivating strong professional relationships with clients and colleagues alike. Proven ability to understand customer needs and provide tailored solutions, resulting in increased revenue and client satisfaction. Committed team player with excellent communication and interpersonal skills, dedicated to driving success through collaboration and exceeding expectations.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Master Halco
07.2023 - Current
- Engage with contractors, distributors, and retailers via phone and in-person at the branch counter to facilitate the purchase of fence products.
- Conduct discovery conversations with existing and potential customers to identify opportunities for Master Halco's products and services, contributing to business growth.
- Proactively call existing customers to generate orders, inform them about specials, and promote sales promotions.
- Collaborate with sales and operations team members to achieve sales targets and qualify for bonuses.
- Support the outside sales team in expanding product offerings and customer reach. - Gather market intelligence on competitive situations, pricing, and market trends, and relay findings to the Branch Manager.
- Handle inbound phone calls and emails from contractors and retail customers, processing quotes and orders promptly.
- Provide post-sales support and consultation to clients/customers.
- Prepare job order quotations based on customer requests and information.
- Maintain communication with customers via phone or email throughout the order-to-shipment process.
Customer Service / Care Coordinator
Blue Cross Of Idaho
12.2019 - 06.2023
- Provided excellent customer service to patients and medical staff.
- Completed resident assessments in accordance with current regulations and guidelines
- Used company software and databases to maintain records of services performed and patient conditions
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Lead Sales Associate
Best Buy, Home Theater And Computers
09.2017 - 12.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash register operations and customer transactions to process payments.
- Drove store revenue by offering customers accessories and related purchases to complete selections
Store Lead/Samsung Experience Consultant
2020 Companies
09.2015 - 09.2017
- Conducted inventory analysis to determine optimal stock levels
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
Sales Professional
Farmers Insurance
01.2014 - 03.2015
- Prospect & build clients using multiple sources including networking, cold calling & developing referral sources
- Evaluate & uncover insurance coverage needs to develop protection plans to present to clients
- Maintain exceptional customer service to clients, building referrals
Retail Sales Consultant/Retail Sales Manager
Verizon Wireless
10.2006 - 07.2013
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Mercedes Benz Certified - Mercedes-Benz ELITE Training Program
Universal Tech Institute And Custom Training Group
Rancho Cucamonga, CA04.2003
Associate of Occupational Studies Degree - Automotive/Truck and Industrial Technology
Universal Technical Institute (UTI)
Phoenix, AZ03.2002
Skills
- Customer Care
- Account Management
- Client Rapport-Building
- First Call Resolution
- Customer Relationship Management
- Selling Skills
- Inbound Customer Service
- Sales Proficiency
- Sales Quota Achievement
- Cross-Selling Products and Services
Timeline
Inside Sales Representative
Master Halco
07.2023 - Current
Customer Service / Care Coordinator
Blue Cross Of Idaho
12.2019 - 06.2023
Lead Sales Associate
Best Buy, Home Theater And Computers
09.2017 - 12.2019
Store Lead/Samsung Experience Consultant
2020 Companies
09.2015 - 09.2017
Sales Professional
Farmers Insurance
01.2014 - 03.2015
Retail Sales Consultant/Retail Sales Manager
Verizon Wireless
10.2006 - 07.2013
Mercedes Benz Certified - Mercedes-Benz ELITE Training Program
Universal Tech Institute And Custom Training Group
Associate of Occupational Studies Degree - Automotive/Truck and Industrial Technology
Universal Technical Institute (UTI)
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