Rein Amtiran
Admin & Accounting
Tangerang,Banten
Summary
Organized Administrator with 6,5 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Admin & Accounting
PT. RIK Industries Indonesia
Jakarta
03.2016 - Current
- PT. RIK Industries Indonesia is Authorized Distributor of Industrial Clutches and Brakes. Below is my job desk in general:
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to employees.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Generated reports to suggest corrective actions and process improvements.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Completed forms and reports to facilitate admission, transfer or discharge.
Operational Staff Member
PT. VFS Global
Jakarta
01.2015 - 02.2016
- VFS Global is Visa outsourcing and technology services specialist for governments and diplomatic missions worldwide, my job desk are:
- Collected, arranged and input information / documents into database system.
- Gathered, organized and input information / documents into digital database.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Customer Service Officer
PT. Bank Rakyat Indonesia
Tangerang
11.2011 - 11.2014
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
Teacher
Talenta English Course
Jakarta
04.2011 - 06.2011
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Graded and evaluated student assignments, papers and course work.
- Supported student physical, mental and social development using classroom games and activities.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
Education
Bachelor of Arts - Linguistics
Universitas Kristen Indonesia
Jakarta 09.2006 - 11.2010
Skills
Network administration
Administrative Process Act
Administration knowledge
Database administration
Lesson plan administration
File system administration
Strong administrative abilities
Timeline
Admin & Accounting
PT. RIK Industries Indonesia
03.2016 - Current
Operational Staff Member
PT. VFS Global
01.2015 - 02.2016
Customer Service Officer
PT. Bank Rakyat Indonesia
11.2011 - 11.2014
Teacher
Talenta English Course
04.2011 - 06.2011
Bachelor of Arts - Linguistics
Universitas Kristen Indonesia
09.2006 - 11.2010