Reino Macki
Idaho Jewels Poodles
Rigby
1
Certification
32
years of professional experience
Seeking a position where my experience and skills can be utilized. I have earned a Bachelor of Science degree in Human Resources Training & Development, with a focus on corporate training and professional technical education.
Work History
Team Lead
3 Years 7 Months- Led team of 116 employees, fostering collaboration and achieving departmental goals.
- Procured necessary supplies for the department to maintain operations.
- Facilitated hiring, training, and termination processes for associates, enhancing team capability.
Owner
9 Years 7 Months- Led team in executing daily operations, ensuring compliance with company policies and procedures.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Mentored staff on customer service best practices, improving overall team performance.
- Implemented training programs for new hires, fostering skill development and operational efficiency.
Station Manager
1 Year 9 Months- Oversaw tasks related to GOA, CSA, and GSC responsibilities.
- Directed daily operations ensuring on-time departures and arrivals for all flights.
- Implemented safety protocols, resulting in improved compliance and reduced incidents.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
Sales Consultant
1 Year 6 Months- Delivered exceptional customer service at retail location.
- Supported sales efforts and facilitated employee training.
- Operated in a high-volume call center to manage customer inquiries.
Technical Support
9 Months- Resolved customer issues using problem-solving techniques to enhance DirecTV support experience.
- Assisted customers and trained employees, gaining valuable sales experience.
- Supported customer needs in a fast-paced call center.
Computer Lab Support
11 Months- Resolved software and hardware issues for students and instructors, enhancing their learning experience.
- Delivered help desk support and tutored students in Microsoft Office, improving their technical skills and confidence.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Fab Operator C
2 Years 9 Months- Trained operators in troubleshooting techniques and operating procedures to enhance operational efficiency.
- Trained new hires and operators on newly implemented online procedures.
- Trained operators in basic troubleshooting and proper operating procedures.
- Developed operational procedures and facilitated training for operators and supervisors to ensure compliance and consistency.
- Revised and updated operating specifications to align with industry standards and improve clarity.
- Employed problem-solving techniques to address operational issues.
Customer Service Manager
7 Months- Developed sales skills through direct interactions with customers with customers, phone sales, and employee training.
- Led customer service team to enhance support quality and improve customer satisfaction ratings.
- Developed training programs for staff to optimize performance and service delivery.
- Implemented process improvements that streamlined operations and reduced response times.
Personal Banker
1 Year 1 Month- Applied problem-solving techniques to address customer inquiries and enhance service delivery.
- Assisted customers with in-person and phone sales, and trained new employees on sales processes.
- Operated in busy call center.
Wafer Fab Specialist
6 Years 10 Months- Led the etch area as the primary operator.
- Trained operators on troubleshooting techniques and adherence to operating procedures to enhance team competency.
- Trained operators in basic troubleshooting and proper operating procedures.
- Trained new hires in day-to-day operations.
- Developed operational procedures and conducted training for operators and supervisors to ensure compliance and consistency.
- Revised and updated operating specifications to align with current best practices and regulatory requirements.
Education
Bachelor of Science - Human Resources Training & Development
Associate Degree - Computer Applications
Certificate - Car Rental Management
Skills
Office suite
Coaching and mentoring
Production monitoring
Performance improvement
Visual communication
Performance assessment
Coaching employees
Customer focus
Conflict management
Performance enhancement
Safety compliance
Schedule coordination
Complaint management
Production oversight
Employee assessment
Diversity initiatives
Staff training
Program design
Certification
Certification on Power Jack, Walking Stacker, Sit down forklift and scissor lift
Timeline
Team Lead
Walmart
01.2023 - CurrentRead More
Owner
Idaho Jewels Poodles
01.2017 - CurrentRead More
Station Manager
Quick Flight Services
01.2016 - 10.2017Read More
Sales Consultant
CenturyLink
04.2011 - 10.2012Read More
Technical Support
Convergys
07.2010 - 04.2011Read More
Computer Lab Support
Idaho State University – Idaho Falls Campus
08.2009 - 07.2010Read More
Fab Operator C
Fairchild Semiconductor
04.2006 - 01.2009Read More
Customer Service Manager
Schwan's
09.2005 - 04.2006Read More
Personal Banker
U.S. Bank
07.2004 - 08.2005Read More
Wafer Fab Specialist
Fujitsu GMD
10.1994 - 08.2001Read More
Toyota Rent-A-Car
Certificate from Car Rental Management
Read More
Mt. Hood Community College
Associate Degree from Computer Applications
Read More
Idaho State University
Bachelor of Science from Human Resources Training & Development
Read More