Theresia Dian (Rei)
Experienced In Customer Service And Visual Creativity.
Tangerang
Summary
Customer-focused professional with a background in graphic design and airline customer service, seeking a receptionist position. Experienced in managing inquiries and reservations while providing exceptional service in fast-paced environments. Bilingual in Bahasa Indonesia and English, ensuring effective communication with diverse clients. Strong multitasking and organizational skills, committed to creating a welcoming front office experience.
Overview
15
15
years of professional experience
Work History
Freelance 2D Graphic Designer
Self-employeed
03.2019 - Current
- Designed and developed creative print and digital materials, including brochures, logos, and presentations, to enhance brand identity and communication.
- Created engaging social media graphics that increased user engagement and improved online visibility across platforms.
- Developed and maintained websites using WordPress, ensuring user-friendly navigation and optimized content for search engines.
Graphic Designer (Contract)
PT Proven Indo Utama
08.2018 - 03.2019
- Designed engaging graphics for e-commerce platforms, including product images, banners, and promotional materials.
- Collaborated with marketing teams to create visual content for email campaigns and social media, enhancing customer engagement.
- Utilized Adobe Creative Suite to produce high-quality designs aligned with brand guidelines.
Graphic Designer
KitchenAid Indonesia
10.2016 - 08.2018
- Transitioned from Marketing Staff to Graphic Designer, creating materials such as photobooth, backdrops, posters, and social media graphics to enhance brand identity.
- Collaborated with the marketing team to ensure designs aligned with strategic goals, delivering impactful visuals for online and offline platforms.
E-commerce Staff
Tur EZ
10.2015 - 04.2016
- Contributed to the development of the company’s e-commerce infrastructure by collaborating with programmers on website development and liaising with payment gateway vendors.
- Assisted in setting up payment systems and supported banking operations, gaining insights into digital commerce and system integration.
Web Administrator
Transcosmos Indonesia
05.2014 - 09.2015
- Managed creative design and digital marketing initiatives within the Digital Marketing Department, enhancing website layouts and ad banners.
- Gained expertise in graphic and web design, as well as digital marketing tools, including Facebook Ads and Google Analytics.
- Developed technical skills that laid the foundation for a successful career in design and digital marketing.
Reservations Ticketing Agent
Thai Airways International
11.2013 - 05.2014
- Created and modified flight bookings, ensuring accuracy and compliance with company policies.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Handled incoming calls and emails, providing prompt responses to inquiries about flight schedules, fares, and travel policies.
- Collaborated with internal teams to resolve customer issues, ensuring a seamless booking experience.
Passenger Sales Officer for Jetstar Airways
Holiday Tours & Travel Group
01.2010 - 10.2013
- Provided exceptional customer service by managing reservations, ticketing, and inquiries for walk-in and call-in customers.
- Assisted passengers with flight bookings, schedule changes, fare inquiries, and cancellations, ensuring compliance with airline policies and maintaining accuracy.
- Delivered personalized solutions to customer issues, fostering trust and satisfaction.
- Collaborated with internal teams to streamline processes and enhance the overall passenger experience.
- Recognized for dedication and efficiency in resolving customer concerns.
- Proficient in Bahasa Indonesia and English, enabling effective communication with diverse clientele.
Education
High School Diploma -
SMK Santa Theresia
Jakarta, Indonesia 04.2001 -
Skills
Call center experience
Timeline
Freelance 2D Graphic Designer
Self-employeed
03.2019 - Current
Graphic Designer (Contract)
PT Proven Indo Utama
08.2018 - 03.2019
Graphic Designer
KitchenAid Indonesia
10.2016 - 08.2018
E-commerce Staff
Tur EZ
10.2015 - 04.2016
Web Administrator
Transcosmos Indonesia
05.2014 - 09.2015
Reservations Ticketing Agent
Thai Airways International
11.2013 - 05.2014
Passenger Sales Officer for Jetstar Airways
Holiday Tours & Travel Group
01.2010 - 10.2013
High School Diploma -
SMK Santa Theresia
04.2001 -
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