Reiza Bhatara Bachri
Digital Marketing Expert
Tangerang Selatan,Indonesia
Summary
Astute Business Operations Director focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Business Operation Director
Bahtera Agency
01.2024 - Current
- Developed and implemented strategic plans to achieve overall company objectives, resulting in improved market share and revenue growth.
- Mentored junior managers on effective leadership practices, helping them to develop strong management skills and contribute positively towards organization''s growth.
- Negotiated contracts with vendors and suppliers, securing favorable terms that reduced expenses while maintaining quality standards.
- Directed supply chain management initiatives which optimized inventory levels while reducing lead times for both procurement at supplier end as well as delivery towards customers end.
- Enhanced customer satisfaction through streamlined order processing systems and proactive communication initiatives, resulting in increased repeat business.
- Implemented cost-saving measures by identifying inefficiencies within current processes and recommending necessary changes, leading to significant expense reduction.
- Established robust risk management strategies to mitigate potential threats to the organization''s growth trajectory, protecting shareholder value in the long term.
- Collaborated with cross-functional departments to identify opportunities for process improvements and cost reductions, enhancing overall operational efficiency.
- Revamped internal communication strategies that fostered greater collaboration among team members and improved overall employee morale.
- Optimized resource allocation for various projects, ensuring timely completion and maximized profitability.
- Managed relationships with key stakeholders, including investors, partners, and regulatory bodies, ensuring alignment of interests and expectations for the business'' strategic direction.
Digital Business Lead
Havas Media Group
09.2023 - 12.2023
- Increased monthly sales by executing powerful business, sales, and marketing strategies
- Streamlined department flaws and client complaints to identify negative service patterns, promptly fixing recurring issues for improved operations
- Coordinated team workflow, delegating tasks to capitalize on team strengths and resources
- Maintained excellent customer satisfaction by dealing with customer complaints professionally, calmly, and politely via email and telephone
- Monitored employee activity, efficiency, and motivation throughout operations, providing extra training to struggling team members
- Analyzed market trends and demand to develop accurate pricing strategies
- Identified market gaps for new and updated products and services
- Monitored consumer patterns, anticipating changes and maintaining marketing strategy relevance in dynamic landscape
- Helped teams reach ambitious sales objectives with multi-channel marketing campaigns
- Used data to build strategies for targeting specific markets and consumer demographics
- Liaised with stakeholders to identify key sales objectives and devise strategies to achieve goals
- Selected distribution channels best suited to bespoke advertising objectives
- Evaluated market research outcomes for improved advertising strategy
- Established clear objectives for marketing initiatives, guiding implementation, tracking and optimization efforts.
Associate Digital Planning Director
dentsu - iProspect
01.2023 - 08.2023
- Building existing client relationships and generating new business
- Managing client expectations
- Project managing a mix of planning submissions and appeals
- Preparing tender responses
- Performing strategic planning research and policy development including assessments of development potential
- Making site inspections and assessing the merits of proposals
- Giving guidance to engineers/architects on the production of drawings and supplemental planning information in relation to planning submissions
- Providing strategic project management input for the planning project including financial management
- Keeping abreast of relevant legislation and the latest planning laws
- Expanding networks and creating relationships with key stakeholders including local authorities
- Providing senior leadership across the business
- Building the planning team and motivating, developing, and managing their performance
- Maintaining continual professional development in accordance with the requirements of your professional institute.
Associate Digital Account Director
Leverate Media Asia
01.2022 - 12.2022
- Lead and guide all aspects of service delivery and account management to customers representing high-level state contacts, large school districts, and strategic partnerships
- Develop, implement and maintain strategic media plans and marketing recommendations
- Work with clients to develop clear strategies around opportunities for engagement
- Ability to successfully articulate media, competitive, targeting, marketplace and landscape trends and be able to translate findings into an actionable plan and determine what the implications might be for our clients
- Manage, inputs and revise media plans
- Build plan options that deliver against objectives/strategies
- Enjoy numbers and uncovering interesting insights from the data
- Set realistic expectations with client and make every effort to exceed them, by providing quality work in a timely and responsive manner
- Manage client/partner agency communication on all day-to-day business needs
- Work closely with client on a daily basis to ensure campaign performance is on track and change plans as needed to achieve goals.
Head of Digital Media
Limestones
04.2013 - 12.2021
- Responsible for strategizing, creating, and managing integrated display, social, and mobile advertising campaigns, as well as identifying new marketing technologies, vendors, and partnerships that help achieve the clientʼs campaign goals.
Education
Sarjana Ekonomi - Business Administration
STIE GICI Business School
Jakarta, Indonesia 08.2004 - 07.2008
Skills
Business Administration
Digital Advertising Technology
Team Building
Project Management
Presentation
Digital Marketing Strategy
Operational Excellence
Organizational Development
Budgeting and forecasting
Strategic Planning
Business Administration
Timeline
Business Operation Director
Bahtera Agency
01.2024 - Current
Digital Business Lead
Havas Media Group
09.2023 - 12.2023
Associate Digital Planning Director
dentsu - iProspect
01.2023 - 08.2023
Associate Digital Account Director
Leverate Media Asia
01.2022 - 12.2022
Head of Digital Media
Limestones
04.2013 - 12.2021
Sarjana Ekonomi - Business Administration
STIE GICI Business School
08.2004 - 07.2008