Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
14
14
years of professional experience
4039
4039
years of post-secondary education
Work History
Bar Manager
Honey Social Club And Eatery
Coeur D'Alene
09.2022 - Current
Supervised and trained a team of servers and bartenders, ensuring high service and beverage standards.
Developed and executed a craft cocktail program, boosting guest experience and beverage sales.
Managed floor operations, staffing, and vendor relationships to optimize efficiency and control costs.
Conducted weekly inventory and stocked bar according to projected sales.
Stepped up with staffing shortages and learned how to use quickbooks while also working long hours.
Developed creative cocktail menus that aligned with seasonal themes.
Trained and mentored bartenders on mixology techniques and customer service.
Collaborated with kitchen and management teams to ensure cohesive service and menu alignment.
Maintained compliance with health, safety, and alcohol regulations while resolving customer concerns professionally.
CASHIER
Adam And Eve
Coeur D'Alene
10.2021 - 10.2022
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Professional Dog Walker
Wags/SDHS
San Diego
04.2018 - 10.2021
Maintained schedules for daily dog walking sessions across various neighborhoods.
Ensured safe handling and care of multiple dogs during outdoor activities.
Communicated with pet owners regarding dog behavior and health updates.
Sales Associate
TITLE Boxing Club
Carlsbad
01.2012 - 04.2018
Assisted members with class registration and membership inquiries.
Maintained clean, organized workout areas and equipment for member safety.
Provided excellent customer service to enhance member experiences and retention.
Education
Certificate - ASL Interpreting
Palomar College
San Marcos, CA
Associate Degree - Liberal Arts And General Studies
Mira Costa
Oceanside, CA
Skills
Team leadership & staff training
Cocktail & beverage program development
Inventory & vendor management
POS & bar operations
Customer service & relationship building
High-volume service & multitasking
Upselling & service optimization
Issue resolution & problem-solving
Quickbooks
Timeline
Bar Manager
Honey Social Club And Eatery
09.2022 - Current
CASHIER
Adam And Eve
10.2021 - 10.2022
Professional Dog Walker
Wags/SDHS
04.2018 - 10.2021
Sales Associate
TITLE Boxing Club
01.2012 - 04.2018
Certificate - ASL Interpreting
Palomar College
Associate Degree - Liberal Arts And General Studies