Renaldy Gaotama Wikarsa
Account Manager
Kota Tangerang
Summary
Experienced Key Account Manager with a strong track record in building and maintaining client relationships. A proven performer in generating substantial revenue and driving business growth. Proficient in key account management, customer relationship management, and business development. Demonstrates strong leadership, critical thinking, and project management skills. Let's connect and explore how I can contribute to your organization's success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Account Manager
Mekari
Jakarta, Jakarta
04.2024 - Current
- Manage client relationships for Talenta and Qontak products
- Negotiate pricing and handle renewals to ensure client retention
- Drive revenue growth through effective upselling strategies
- Maintain a 100% monthly recurring revenue
- Deliver exceptional value to a portfolio of 450 large and enterprises companies
- Collaborate with internal teams for seamless service delivery
- Enhance client retention and satisfaction
Account Manager Lead
KitaLulus
07.2023 - 02.2024
- Develop and implement a business plan and strategy for the new headhunting business unit
- Identify and target key markets and clients
- Create and implement marketing and sales strategies
- Develop and implement a headhunting flow and system
- Acquire and maintain clients
- Manage client relationships throughout the headhunting process
- Review candidate profiles and present them to clients
- Managing the interview process and flow with the clients and the candidates
- Generating revenue for the company based on the successful candidate placement
Key Account Manager
Geekhunter
Jakarta, Jakarta
07.2021 - 06.2023
- Identifying and developing relationships with key clients in the industry
- Understanding the recruitment needs of clients and creating customized solutions to meet those needs
- Interviewing candidates and presenting them to clients for consideration
- Negotiating job offers and salary packages with clients and candidates
- Managing the entire recruitment process from start to finish, including scheduling interviews and follow-up communications
- Building and maintaining a robust pipeline of potential candidates for current and future client needs
- Generating revenue for the company through the placement of successful candidates with clients
- Keeping up-to-date with industry trends and developments to stay ahead of the competition
- Sourcing and recruiting top talent for clients through a variety of methods, such as networking, advertising, and employee referrals
- Building and maintaining long-term relationships with clients to ensure repeat business
- Generate 6 Bio in revenue from July 2021 - June 2023
- Become Top KAM in 2022, making up 40% of total company revenue
Client Relation Executive
Emerhub
10.2019 - 07.2021
- Ensure outstanding satisfaction by maintaining a strong working relationship
- Preparing application of clients and submit the application of client's legal documents to the government institutions
- Follow-up documents to the clients and also to the government institution
- Manage and Track the application submission, make sure the on-time issuance of licenses
- Negotiate and intermediating licensing process with local government
- Translation of legal documents from Bahasa Indonesia to English
- Update our clients on any progress/ delay in their cases (weekly basis)
- Develop and update client's related reports
- Handle client issues throughout the implementation life cycle in a timely manner
Hospitality Staff
PwC Indonesia
07.2018 - 10.2019
- I am responsible maintaining the meeting rooms for day to day external and clients meetings within the firm
- Give the best first impression and handling all the complaints and assisting what the clients need
Education
Bachelor's degree - Hospitality Administration/Management
Sekolah Tinggi Pariwisata Trisakti
Jakarta, JK 08.2013 - 10.2017
Skills
Account management
Client relationship management
Business development
Client relationship building
Complaint management
Issue resolution
Problem-solving
Multitasking
Certification
EFSET English Certificate, 77/100, C2 Proficient
Timeline
Account Manager
Mekari
04.2024 - Current
Account Manager Lead
KitaLulus
07.2023 - 02.2024
Key Account Manager
Geekhunter
07.2021 - 06.2023
Client Relation Executive
Emerhub
10.2019 - 07.2021
Hospitality Staff
PwC Indonesia
07.2018 - 10.2019
Bachelor's degree - Hospitality Administration/Management
Sekolah Tinggi Pariwisata Trisakti
08.2013 - 10.2017
EFSET English Certificate, 77/100, C2 Proficient
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