Renee Robinson
Meridian
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Albertsons. Proven expertise in general merchandise, online order fulfillment and promotional planning, consistently enhancing customer satisfaction and driving sales growth.
Overview
7
7
years of professional experience
Work History
In Store Shopper
Albertsons
02.2025 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Stored perishable items in refrigerated area until customer's pickup.
GM Assistant
Albertsons
05.2020 - 02.2025
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Organized seasonal merchandising initiatives to drive sales growth during peak periods.
- Developed positive relationships with vendors for better negotiation on pricing or promotional support.
- Established strong relationships with customers through excellent communication and problem-solving skills.
- Analyzed sales data to identify trends, adjusting product placement and displays accordingly for maximum impact.
- Managed visual merchandising standards consistently across the store floor while adhering to corporate guidelines.
Person in Charge
Safeway
03.2018 - 07.2020
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
- Implemented new display layouts that attracted customer attention and improved product visibility.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Managed grocery and front end simultaneously.
- Collected and balanced registers
Front End Associate
Albertsons
12.2018 - 05.2020
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Kamiakin High School
Kennewick, WAAssociate Of Arts -
Columbia Basin College
Pasco, WADental Assisting -
Tri Tech Skills Center
Kennewick, WASkills
- Strong work ethic
- Online order fulfillment
- Mobile payment processing
- Promotional planning
- Cash handling proficiency
- Stock replenishment
- Upselling strategies
- Store maintenance
- Product display creation
- Shelf stocking
- Product rotation
- E-commerce
- Customer service
- Attention to detail
Timeline
In Store Shopper
Albertsons
02.2025 - Current
GM Assistant
Albertsons
05.2020 - 02.2025
Front End Associate
Albertsons
12.2018 - 05.2020
Person in Charge
Safeway
03.2018 - 07.2020
High School Diploma -
Kamiakin High School
Associate Of Arts -
Columbia Basin College
Dental Assisting -
Tri Tech Skills Center
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