Reni Irawati

Achievements:

• Onboarding Enterprise CRM Loyalty, Mall Management Solutions, Mobile Apps Development

Clients:

• Djarum Group: PT. Grand Indonesia
• Pakuwon Group: PT. Elite Prima Hutama (Kota Kasablanka), PT. Artisan Wahyu (Gandaria City), PT. Pakuwon Sentosa Abadi (Plaza Blok M)
• PT. Indonesia Everbesindo Surya Jaya
• Paradise Group: PT. Pop Properti Indonesia (FX Mall, Beachwalk Mall, Paskal23)
• Levi’s Indonesia

Area of responsibility:

• Generated new business with marketing initiatives and strategic plans. And Business planning and strategy consultant for clients, delivering comprehensive solutions.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Developed a growth strategy that balanced financial gain with customer satisfaction, demonstrating my strategic thinking and business acumen.
• Conduct high-level industry research to develop effective sales solutions.
• Promote the company’s products/services, addressing or predicting clients’ objectives.
• Prepare business solution Contracts, ensuring adherence to established laws and guidelines.
• Keep records of sales, revenue, invoices, legal agreements.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Participate in collaborative business meetings to update key stakeholders.
• Interact with clients and respond to important inquiries about the company’s products or services.
• Responsible for Key Account Manager & Project Manager Team Unit.

Achievements:

• Lead of Inbound Process: Power Commerce Asia Project for Storage Facility with Margin 5% of the total target 3%.
• Lead of Readiness Trucking Process: PT. Satria Antaran Prima TBK for Trucking Bulky Project (Ramadhan Campaign) with Margin 10% of the total target 8%.
• Lead of Inbound Process: PT. ISI for Storage Facility with Margin 5% of the total target 3%.

Area of responsibility:

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.
• Manage a team of 1 Key Account Manager, 1 Sales Admin, and 2 Sales Operations.
• Set up a Key Performance Indicator for each team member.
• Handling Clients, both existing and potential for Nation Wide Coverage.
• Delivered revenue and target for $5Mio / yearly basis and GP 3-10% depending on the category of products.
• Strong in Build Networking and Business Relationships with clients.
• Ability to work closely with internal stakeholders from the internal team to Operations, Finance, Legal, Marketing, and other Business Units.
• As a key driver of CPP (Cost Per Parcel), will be responsible for driving in-depth P&L simulation and rate card optimization analysis to do gap analysis and understand where to negotiate with 3PL partners.
• Manage and develop strategy, Development & Growth strategy, Negotiate & Procurement, Cost Optimization, Logistics Landscape analysis and benchmarking.

Achievements:

• 3PL Onboarding Sicepat Multileg Project Phase 1 & 2
• 3PL Onboarding SAP MP Bulky Project and Eco Bulky Project
• 3PL Business Development Ninja Van Project Single Leg Project and TAP Project
• 3PL Business Development Ninja Van MF HUB Handover Parcel to Parcel Level
• 3PL Onboarding Migration JNE Cashless to Ninja Van Phase 1 & 2

Area of responsibility:

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.
• Own the relationship with logistics partners and define the 3PL Portfolio strategy and roadmap to serve the overall Lazada Logistics strategy.
• Define the governance around 3PL relationships and lead recurring review/negotiation sessions to drive performance improvement, cost optimization, and growth strategy.
• Set up a strong procurement process and a repository tool to properly track all aspects of 3PL performance review (QBR); ability to work closely with internal stakeholders from internal team to Operations, to Finance, etc.
• As a key driver of CPP (Cost Per Parcel), will be responsible for driving in-depth P&L simulation and rate card optimization analysis to do gap analysis and understand where to negotiate with 3PL partners.
• Ability to drive market research to fully master the 3PL landscape and understand areas of optimizations (i.e., New 3PLs, the opening of new sorts for existing 3PLs, etc.).
• Manage and develop 3PL portfolio strategy, Development & Growth strategy, Negotiate & Procurement, Cost Optimization, Logistics Landscape analysis and benchmarking.
• Single Contributor for 3PL Development for Nation Wide Coverage Area.

Achievements:

• Promotion Level & Area Responsibility from B2C Business to B2B Business.
• Leveraged the new business industry in B2B from the financial service industry to a wide segment (cross-industry, retail, FMCG).
• Introducing IT Business into the B2B Area by giving the solution both Implementation Infrastructure and Application Solutions for Corporate Financial Industry and FMCG.
• Achieved Pipeline and Target with Growth of 121% from KPI.
• Product Knowledge Update – IT, Gadget, MRO, and Electronics for Internal members and corporate customers (eq. present the Seminar).

Area of responsibility:

• Manage Team and Report to Stakeholders and leverage B2B Business. Served as a mentor to junior sales personnel, providing guidance and support in their professional development while also fostering a strong team dynamic.
• Served as a mentor to junior sales personnel, providing guidance and support in their professional development while also fostering a strong team dynamic.
• Hosted regular networking events to increase brand visibility among potential clients while also strengthening existing connections within the industry.
• Increased overall sales revenue by implementing strategic marketing campaigns and nurturing key client relationships.
• Championed continuous improvement initiatives aimed at refining departmental processes for increased operational efficiency.
• Analyzed market trends and competitor performance to inform tactical adjustments in the sales strategy.
• Manage Sales Performance, Pipeline, and Target.
• Handling Cross Industry, Djarum Group, Financial Service Industry, Telco, FMCG, Mining, Oil & Gas Area.
• Build and close Relationships with Customers, Principals, Distributors, and Partners.
• Making Business Direction, Planning, and Strategy.
• Lead and continuously identify and assist in the development of customer growth.
• Ensuring the KPI is achieved and monitoring the customer activities.
• Reach the company target in sales revenue and gross profit.

Achievements:

• Creating SOP for Consignment Business for Fulfillment By Blibli SOP between Commercial, Warehouse Logistics, Finance, and Legal.
• Added new merchants (Sellers), around 189 merchants for one month for Consignment Business in the FMCG Area.

Area of responsibility:

• Utilized excellent communication skills to resolve customer complaints promptly and professionally.
• Managed vendor relationships effectively, leading to more reliable deliveries and fewer stockouts.
• Negotiated favorable contracts with suppliers that resulted in cost savings without compromising quality or availability of products.
• Provided comprehensive training to new employees, ensuring smooth onboarding and integration into the team.
• Manage the number of merchants, Monitoring Merchant Performance, and Target.
• Manage stock and availability in Warehouse Logistics.
• Responsible for managing and monitoring Team Targets, Achievements, and Goals.
• Reporting the progress of Consignment to stakeholders.
• Making Business Direction, Planning and Strategy.
• Lead and continuously identify and assist the development of customers' growth and ensure the KPI is achieved.
• Reach the company target in the number of SKUs and GMV and be responsible for Consignment Promotion.
• Streamlined inventory management tasks for increased efficiency and accuracy.
• Enhanced customer satisfaction by providing exceptional service and product knowledge.
• Assisted in budget planning and forecasting processes, contributing to overall financial success of the business.

Achievement:

• Achieved Pipeline and Target with growth of 174%.
• Delivered Seminar IT Infrastructure and Training to Corporate Customers.

Area of responsibility:

• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Responsible for all Japanese accounts and all HITACHI GROUP account.
• Responsible for managing the Infrastructure Team, which consists of an Account Manager, Engineer, Sales Admin, and Presales.
• Responsible for contributing Gross Profit and Revenue to individual and team and payment collections.
• Responsible for communicating reports (Daily, Weekly, and Monthly) to the Regional.
• Responsible for all customers’ communications, conflict resolution, and compliance with Customer deliverables, revenue, and gross profit.
• Must review all major deliverables (i.e., strategic brief, function spec, tech spec, etc.) to Ensure quality standards and customer expectations are met.
• Ensures that customer issues are dealt with in an efficient manner, informing the Managing Director of any problems that may arise.
• Aware and in pursuit of opportunities for account growth and new business, involving the Managing Director.
• Communicates the customer's goals and represents the customer's interests to the team.
• Provides regular two-way communication between the customer and team to provide strong team representation and set proper customer expectations.
• Reports to the Managing Director, providing regular input on all account activity, including pipeline, backlog, invoicing status, and gross profit achievements.

Achievement:

• Received Awards from internal company and external for Top Achievement Metrodata with achievement more than 200%.
• Project Management Office for Several IT Project in Unika Atmajaya, Huawei Indonesia, UPH, Wicaksana, SMBC Bank, etc.
• Achieving Target and KPI in second and third year at 159% - up to 201%.

Area of responsibility:

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Educated clients on new products or services to increase customer engagement with brand.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Responsible for all customers’ communications, conflict resolution, and compliance on Customer deliverables, revenue, and gross profit & payment collections.
• Have to reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and customer expectations are met.
• Ensures that customer issues are dealt with in an efficient manner, informing the Business Manager or Division Manager of any problems that may arise.
• Owns the contract and contract renewals for new work for an existing customer.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the Business Manager, Division Manager, and Sales Director.
• Communicates the customer's goals and represent the customer's interests to the team.
• Provides regular two-way communication between the customer and team to provide strong team representation and set proper customer expectations.
• Reports to the Business Manager, providing regular input on all account activity, including pipeline, backlog, invoicing status, and gross profit achievements

Achievement:

• Implementation for Oracle Application – Customer Care and Billing in Aetra Air Jakarta.
• Project Management Office for Several IT Project for SAP, HP, Lenovo, Dell in Air Asia, Orange TV, Wicaksana Overseas, Rodamas, Sasa Inti.
• Achieving Target and KPI in second and thir year more than 100%

Area of responsibility:

• Responsible to manage good relationship with customers maintain and build new energy in the business to achieve the targets.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Responsible to handling good negotiation with new and existing customers.
• Responsible to give consultancy in IT Business.
• Responsible to manage good relationship with Presales, Consultants, Business Developments in order to get the best solution for customers.
• Responsible to achieve target in Revenue, GP (Gross Profit), Contract and Collection.
• Responsible to manage good relationship with vendors, Principal, Distributor, End User.
• Responsible to set market strategy in order to achieve goal.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Achievement:

• Achieved Goals in Public Sector Project – Pegadaian and Diknas.
• Achieved Internal Award for Product Manager Category from Metrodata due to grow the Epson Business.
• Achieving Target and KPI per monthly basis.

Area of responsibility:

• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Coordinated project planning and execution with team members and team leads.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Responsible of the supply and distribution of the products (Retail & Commercial).
• Responsible to manage & develop business and relationship with channel printer & projector (Master Dealers, Dealers, End User).
• Responsible to manage good relationship and negotiations to the principal & manage good relationship with customers, maintain and build new energy in the business.
• Review and check the market conditions, competitors’ movements, the price of the competitors, and also setting the market strategy in order to achieve the goal.
• Responsible to the promotions of the product, such as seminars, trainings for the sales team and customers, product knowledge information, exhibitions, and other promos.
• Responsible for the achievement to the principal’s target and the company’s internal target.
• Responsible of the administrative area, such as sales report, customer report.
• Responsible to achieve the target both GP (Gross Profit) and Revenue in 100% (for minimum) and over 200% (for maximum) in every month.

Achievement:

• Good Collaboration Team for Dedicated Client Services Performance.
• Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.

Area of responsibility:

• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
• Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
• Communicated with clients regarding account services, statements, and balances.
• Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
• Identified opportunities for upselling or cross-selling, contributing to increased revenue generation.
• Maintained and managed customer files and databases.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Responded to customer calls and emails to answer questions about products and services.
• Prepared and submitted reports to keep management informed of sales activities and progress.

Achievement:

• New Destination Country Goals for Export and Import to ASIA, EUROPE and AMERICA for Bandung area.
• Leverage New Business in Bandung Area (eq. Ricky Putra Globalindo, PAN, Kahatex, etc).

Area of responsibility:

• Achieve and evaluate Business Plan (B.P) in terms of volume, and revenue ∙ Establish and maintain effective personal relationship with the customers ∙ Contact current and prospect customers.
• Mastering product knowledge and handle the complaints from the customers ∙ Seeks and identifies business opportunity.
• Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
• Increased sales revenue by developing and implementing strategic marketing plans.
• Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
• Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
• Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.