Reni Chairani

Responsible for promoting and selling subsidized housing units through various marketing channels, managing customer acquisition efforts, guiding clients through the application process, and ensuring timely payment and document compliance.

Key Responsibilities:

• Promote and sell subsidized residential properties to target customers.
• Plan and execute digital marketing campaigns via social media platforms (e.g., Facebook, Instagram) to generate leads.
• Create engaging and informative content (videos, captions) to attract and retain prospective buyers.
• Handle inquiries, qualify potential buyers, and maintain a leads database.
• Guide clients throughout the document preparation process until submission to the partnering bank for mortgage approval.
• Achieved 40% of total subsidized housing sales by selling 21 units (IDR 166M/unit) within 1 year and 7 months.
• Organized and detail-oriented with a strong work ethic.

1. Teller 2. Customer Service Officer 3. Cashier / Vault Custodian 4. Head Teller / Teller Supervisor 5. Branch Office Supervisor / Head of Cash Office 6. Customer Relationship Officer (CRO)

Held progressive roles over 17 years at one of Indonesia’s largest state-owned banks, starting from frontline services to branch operations and relationship management. Proven expertise in customer service, cash operations, and financial product advisory.

• Performed daily cash transactions, including deposits, withdrawals, bill payments, and money transfers with high accuracy.
• Maintained cash drawer limits and ensured compliance with bank security procedures.
• Provided fast, courteous, and accurate service to clients.
• Handled customer account openings, product inquiries, and banking service requests.
• Educated customers on digital banking solutions and promoted cross-selling of bank products.
• Resolved customer complaints and maintained service excellence.
• Managed cash vault operations, including receiving and distributing funds to tellers.
• Ensured compliance with daily balancing and cash control procedures.
• Maintained accurate records for internal audits and regulatory checks.
• Supervised teller team, monitored transaction accuracy, and provided training to new staff.
• Handled escalation of complex transactions and customer concerns.
• Ensured daily branch cash reconciliation and adherence to SOPs.
• Oversaw all operational and administrative functions at a satellite branch (kantor kas).
• Ensured seamless coordination between head branch and sub-branch teams.
• Supervised staff performance, customer service quality, and cash flow management.
• Managed a portfolio of retail clients, offering tailored financial solutions including savings, investments, and loans.
• Built long-term relationships with customers and provided after-sales service.
• Achieved sales targets for bank products and supported financial literacy initiatives.