Sri Febynya Fannyo
Community Executive
Bekasi
Summary
Community Manager with over 3 years of experience in gaming industry, skilled in managing multiple projects and engaging communities across various social platforms. Highly adaptable in fast-paced environments, with a proven track record of fostering active communities, increasing engagement, and executing strategic initiatives to enhance user experience and retention.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Community Lead
VNGGames
Jakarta, Jakarta
10.2023 - Current
- Enhanced team productivity by implementing efficient project management strategies and clear communication channels.
- Identified trends and assessed opportunities to improve processes and execution.
- Led and guided a team to foster an active and engaged gaming community.
- Ensured community plans and strategies aligned with overall direction.
- Managed monthly budget allocation for community activities.
- Managed community for Moonlight Blade M on Facebook Group and Discord.
- Supervised 3 community content creators and 2 freelancers to support community goals.
Associate Community Executive
VNGGames
Jakarta, Jakarta
07.2022 - 09.2023
- Managed communities for YS 6 Mobile, Cloud Song, and Metal Slug: Awakening across Facebook Groups, Pages, and Discord.
- Designed and executed end-to-end online community activities to boost retention and engagement.
- Collected and curated user feedback to improve community experiences.
- Prepared weekly and monthly reports on community metrics to inform future planning.
Freelance Game Translator
LYTOGAME
Jakarta, Jakarta
11.2021 - 02.2022
- Translated 10,000 rows of mixed Korean and English content to Indonesian in Excel.
- Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
Community Manager
Netmarble Games Indonesia
Jakarta, Jakarta
01.2019 - 01.2020
- Managed official Facebook Page and Facebook Group effectively for Rich Wars and Seven Knights communities.
- Addressed and resolved players' complaints and inquiries, maintaining high satisfaction of user experience.
- Planned and organized weekly community events, fostering a sense of belonging among members.
- Assisted the Korean Translator team in creating accurate weekly game update notes.
- Evaluated community feedback, making data-driven decisions to continuously improve community management strategy.
Education
Bachelor of Arts - Korean Language And Culture
Universitas Indonesia
Depok, Indonesia 08.2014 - 09.2018
Skills
Community management
Problem-solving
Social Media management
Time management
Decision-making
Teamwork and collaboration
Timeline
Community Lead
VNGGames
10.2023 - Current
Associate Community Executive
VNGGames
07.2022 - 09.2023
Freelance Game Translator
LYTOGAME
11.2021 - 02.2022
Community Manager
Netmarble Games Indonesia
01.2019 - 01.2020
Bachelor of Arts - Korean Language And Culture
Universitas Indonesia
08.2014 - 09.2018
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