Ria Puspita Handayani P
IT Configuration Management Analyst
Bogor
Summary
Dynamic IT Configuration Management Officer with a proven track record at PT. Bank Negara Indonesia, enhancing operational efficiency through strategic process improvements and team leadership. Skilled in data management and employee relations, I foster collaboration and drive results, achieving significant revenue growth and increased customer satisfaction.
Professional with high standards and results-driven mindset seeking Management Officer role. Brings experience in strategic planning, resource allocation, and process optimization. Strong focus on team collaboration and achieving goals, ensuring adaptability to changing requirements. Known for analytical thinking, problem-solving, and effective communication skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Experienced with strategic planning, resource allocation, and team leadership. Utilizes effective communication and organizational skills to drive project success and operational efficiency. Track record of streamlining processes and fostering collaborative environments for achieving business objectives.
Overview
17
17
years of professional experience
Work History
IT Configuration Management Officer
PT. Bank Negara Indonesia
06.2023 - Current
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement efforts.
- Boosted revenue generation by identifying untapped markets and creating targeted marketing campaigns aimed at those specific demographics.
- Initiated process improvements that enhanced overall organizational effectiveness and streamlined workflows.
- Developed strategic plans aligned with company goals, resulting in improved annual performance metrics across multiple areas of operation.
- Streamlined internal processes for better communication between departments, enhancing overall operational efficiency.
- Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
- Managed high-performing teams, fostering a culture of accountability and open communication that ultimately led to better project outcomes.
- Collaborated with other department leaders to ensure seamless coordination of efforts throughout the organization, promoting synergy among all functional areas.
- Reported issues to higher management with great detail.
- Perform insert update delete data center assets
- Create a service model for a running application
- Manage data discovery IT data center assets
Head Office and Branch Operation Analyst
PT. Bank Negara Indonesia
09.2016 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Supported supervisor and associated team members to maintain system functionality.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Analyzed and managed data IT asset branch office and head office
Institutional Banking Officer
PT Bank Negara Indonesia
09.2014 - Current
- Increased customer satisfaction by providing timely and accurate banking services.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Implemented innovative marketing strategies that increased brand awareness and attracted new customers to the bank''s products and services.
- Provided exceptional customer service, resulting in a high retention rate among existing clients.
- Improved branch performance through effective staff training and development initiatives.
- Collaborated with cross-functional teams to develop new banking products and services.
- Managed and opened over [Number] checking, saving and line of credit accounts.
Bank Teller
PT. Bank Negara Indonesia
10.2012 - Current
- Counted and packaged currency and coins.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Frontliner
PT. Bank Negara Indonesia
06.2009 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
Bachelor of Informatics Engineering - Teknik Indormatika
Universitas Pasundan
Bandung 04.2001 -
Skills
Organizational development
Human resources management
Legal knowledge
Surveillance techniques
Team collaboration
Information verification
Report writing
Cultural awareness
Report preparation
Asset protection
Rule enforcement
Reporting and documentation
Teamwork
Teamwork and collaboration
Problem-solving abilities
Multitasking
Team leadership
Multitasking Abilities
Employee relations
Team building
Data management
Project management
Analytical skills
Timeline
IT Configuration Management Officer
PT. Bank Negara Indonesia
06.2023 - Current
Head Office and Branch Operation Analyst
PT. Bank Negara Indonesia
09.2016 - Current
Institutional Banking Officer
PT Bank Negara Indonesia
09.2014 - Current
Bank Teller
PT. Bank Negara Indonesia
10.2012 - Current
Frontliner
PT. Bank Negara Indonesia
06.2009 - Current
Bachelor of Informatics Engineering - Teknik Indormatika
Universitas Pasundan
04.2001 -