Microsoft Office
Rias Hendrik Prasetyo
Account Manager
Jakarta
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
22
22
years of post-secondary education
2
2
Languages
Work History
ACCOUNT MANAGER
PT. MITRA KOMUNE NUSANTARA
12.2023 - 05.2025
- Enhanced Client Satisfaction: Built strong client relationships by promptly addressing needs, resulting in improved satisfaction and long-term loyalty.
- Issue Resolution: Successfully resolved escalated issues, preserving high-value client accounts and maintaining positive stakeholder relationships.
- Client Retention: Maintained a high retention rate through exceptional service and proactive anticipation of client needs.
- Sales Collaboration: Partnered with the sales team to identify upsell opportunities and support client expansion efforts.
- Performance Reporting: Delivered detailed performance reports to clients, enabling informed, data-driven investment decisions.
- Cross-Functional Communication: Established clear communication channels between clients and internal teams to ensure seamless project execution.
- Contract Negotiation: Negotiated favorable contract terms, securing mutually beneficial agreements.
- Team Support: Contributed to onboarding success by assisting in the development of training materials for new hires.
- Revenue Growth: Identified new business opportunities within existing accounts, driving increased revenue and client engagement.
Sales Executive
PT. SONY INDONESIA
01.2012 - 08.2023
- Customer Consultation: Guided and educated consumers in selecting appropriate Sony digital imaging products tailored to their specific needs, enhancing purchase confidence and satisfaction.
- Relationship Management: Built and nurtured strong customer relationships, driving high levels of satisfaction and long-term brand loyalty.
- Workshops & Training: Organized and facilitated hands-on workshops, delivering product demonstrations and training to deepen consumer knowledge and engagement.
- Educational Outreach: Designed and led basic photography class projects for schools and organizations, fostering skill development and promoting Sony’s imaging solutions.
- B2B Sales & Proposals: Managed procurement offers and proposals for institutional and corporate clients, successfully expanding Sony’s presence in the business market.
- Sales Reporting: Prepared and analyzed weekly and monthly sales reports to track customer demand, identify emerging trends, and recommend actionable improvements.
- Strategic Sales Growth: Drove sales by enhancing consumer understanding of product features and positioning Sony as a national leader in digital imaging.
SERVICE DIVISION
ELS KOMPUTER
01.2011 - 02.2012
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
Technician
PITSTOP KOMPUTER
07.2008 - 11.2010
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
S1 Ilmu Komunikasi - Communications
UNIVERSITAS TERBUKA
04.2001 - 09.2023
Skills
- Account Management
- Teamwork and Collaboration
- Account development
- Customer Service
- Client Relationship Management
- Client Relationship Building
- Account Servicing
- Data analysis
- Account retention strategies
Software
Projects
Basic photography training PT. sony Indonesia SMA 10 Yogyakarta
Product Introduction for SMK 3 yogyakarta, GRABAG TV
Sosialisasi product PT. Mitra Komune Nusantara
Sosialisasi & Training platform employee advocacy BRI
Sosialisasi & Training platform employee advocacy Mandiri
Sosialisasi & Training platform employee advocacy Erdigma
Timeline
ACCOUNT MANAGER
PT. MITRA KOMUNE NUSANTARA
12.2023 - 05.2025
Sales Executive
PT. SONY INDONESIA
01.2012 - 08.2023
SERVICE DIVISION
ELS KOMPUTER
01.2011 - 02.2012
Technician
PITSTOP KOMPUTER
07.2008 - 11.2010
S1 Ilmu Komunikasi - Communications
UNIVERSITAS TERBUKA
04.2001 - 09.2023
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