Summary
Overview
Work History
Education
Skills
Languages
OfficeManager

Ricarda Dresen

Munich

Summary

Service-oriented professional with experience in hospitality, event support, and customer service. Proven ability to stay efficient in fast-paced, high-pressure environments. Skilled in guest interaction, front desk coordination, and team support during peak times. Adaptable, reliable, and committed to delivering excellent service. Experienced in Barista duties, waitressing, and event setup/breakdown, including booth assembly and venue organization.

Overview

2
2
years of professional experience

Work History

Waitress & FOH

Hofbräuhaus München
09.2023 - 01.2024
  • Delivered fast, friendly table service in one of the busiest and most famous restaurants in germany
  • Managed multiple tables and large groups, including international guests, during peak hours
  • Collaborated with kitchen and bar teams to ensure smooth operations
  • Assisted with guest seating, reservations, and ensuring a welcoming atmosphere
  • Kept workstations and dishwashing areas organized and sanitized to meet hygiene requirements
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service

Social Host

KIMA Surfcamp
01.2025 - 05.2025
  • Organized daily social activities and evening events for guests
  • Welcomed new arrivals and assisted with guest orientation
  • Acted as the main point of contact for guest inquiries and feedback
  • Coordinated with internal teams (surf, kitchen, bar, housekeeping) to ensure smooth operations
  • Managed surf shop inventory, restocked equipment, and ensured availability for guests
  • Assisted with housekeeping duties, including making beds and maintaining cleanliness in guest rooms

Customer Service Manager

Audemars Piguet Store
04.2024 - 12.2024
  • Provided warm and professional hospitality to boutique clients
  • Collaborated with the sales team to enhance the overall customer experience
  • Maintained high standards of discretion, cleanliness, and presentation
  • Resolved complex customer complaints and issues, maintaining a high standard of professionalism

Event Support & Trade Fair Staff

Messe München
06.2023 - 12.2024
  • Welcomed and assisted national and international visitors
  • Provided clear information on exhibitors, schedules, and event locations, even during high-traffic periods
  • Supported registration, accreditation, and VIP services, handling large crowds efficiently
  • Assisted with event setup and teardown, ensuring timely transitions under tight deadlines
  • Maintained a professional, friendly atmosphere, managing guest inquiries and issues in stressful situations

Event Services Assistant and Barista

Tamara Comolli Store
05.2024 - 12.2024
  • Served a variety of hot and cold beverages, including coffee, tea, and light refreshments
  • Provided personalized recommendations based on guest preferences and needs
  • Ensured a clean, organized coffee station and maintained high standards of hygiene
  • Managed customer orders and handled payment transactions

Education

High School Diploma -

Gymnasium LSH Schloss Ising
06-2024

Skills

  • Stress resistance in fast-paced environments
  • Positive attitude and customer-focused
  • Team-oriented with strong multitasking skills
  • Attention to detail in customer service
  • Quick learner in dynamic environments
  • Time management and organizational skills

Languages

French
Professional Working
English
Native or Bilingual
German
Native or Bilingual

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Ricarda Dresen