Richard Derilo
Operations Manager
Sorsogon
Summary
Accomplished Business Strategy Consultant with a proven track record at Teleperformance, enhancing profitability through strategic financial analysis and resource optimization. Skilled in operations management and organizational development, I've driven process improvements and client satisfaction, achieving sustainable growth. My leadership in team management and adeptness in business analysis have consistently exceeded expectations, underpinning a robust career in strategic consulting.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
11
11
years of professional experience
Work History
Business Strategy Consultant
Teleperformance
Sleman, Yogyakarta
01.2024 - Current
- Conducted in-depth financial analysis to identify potential investment opportunities, contributing to the overall profitability of the organization.
- Optimized resource allocation by developing strategic plans based on data-driven insights, supporting sustainable growth initiatives.
- Implemented successful process improvements for increased efficiency and cost savings by conducting thorough assessments of existing systems.
- Managed high-profile client engagements, consistently delivering exceptional results that exceeded expectations for both parties involved.
Operations Manager
Sutherland Global Services
Sorsogon City, Philippines
01.2021 - 11.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Team Manager
Sutherland Global Services
09.2016 - 01.2020
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Sales Representative
Sutherland Global Services
Sorsogon City, Philippines
09.2013 - 10.2016
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
No Degree - Computer Programming
Aemilianum College Incorporated
Sorsogon City Philippines 06.2024 - 03.2003
Skills
Supply chain optimization
Operations management
Business analysis
Organizational development
Accomplishments
- Documented and resolved customer care concerns which led to excellent voice of customer (VOC)
- Supervised team of 7 with 20 staff members each.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
No Degree - Computer Programming
Aemilianum College Incorporated
06.2024 - 03.2003
Business Strategy Consultant
Teleperformance
01.2024 - Current
Operations Manager
Sutherland Global Services
01.2021 - 11.2023
Team Manager
Sutherland Global Services
09.2016 - 01.2020
Sales Representative
Sutherland Global Services
09.2013 - 10.2016
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