Richard Richard

Main Responsibilities and Key Activities:

• Sales development:
* Develop sales plan and control the operating budgets of business in Indonesia.
* Prospect, secure and expedite orders with existing and new accounts.
* Conclude business contracts (sales, distribution, etc.) to maintain business growth.
* Develop new markets and new applications.
* Attend to the claims and provide measures to resolve them.
* Prepare customer visits and other reports.

• Market intelligence:
* Conduct studies/analysis on market trend, competitors, products’ applications and technology, service needs and initiate appropriate action plan.
* Carry out market research project to develop competitor grid and benchmarking analyses.
* Prepare market, industry trends, competitors, customers’ reports on a regular basis.

* Arrange product testing and trial runs

* Attend to exhibitions in overseas area, to improve market knowledge.

• Customer & distributor management:

* Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.

* Developed strong client relationships for repeat business and increased referrals.
* Maintain existing customers / account plans and improve business relationships.

* Manage relationship with principal in overseas area.
* Manage key accounts and distributors.
* Conduct field visits, seminars, exhibitions and attend to customer’s inquiries.
* Provide prompt response related to quality, technical applications, inquiries, and other related issues.
* Conduct customer’s assessments and analyses to ensure the strategic focus is in the right place.
* Cooperate with functional team to ensure best product, service quality and good information flow and solve customer’s issues.

* Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

• Inventory management
* Provide data and timely feedback on end use market trends, and monthly sale forecast, to support defining and revising the levels of regional stock and allocation.

• Credit management:
* Ensure timely payment of receivables to meet established sales targets and revenue goals.
* Coordinate with credit control to make appropriate credit recommendation.

• Others
* Prepare sales performance report, and other relevant reports as assigned.
* Perform such other duties, which may be assigned by the Director from time to time.

* Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

• Handling the sales order from customers especially Food and Beverages Companies
• Provided exemplary service to B to B customers mediating business awareness, controlling customer per area, learning competitor movement in area(price,new materials, new customer prospect)
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Maintenance relationship with customers (store retail in each area that i handled), Monitoring delivery goods, Achieve target per day, per week, and per month
• Monitoring competitor movement (Kingkoil Mattress)
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Prioritized helping customers over completing other routine tasks in store.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.