Richard Luke Carter
Boise
Summary
Sales and service specialist with a strong foundation in consultative sales and effective communication. Expertise in identifying customer needs, resolving issues, and utilizing CRM tools to drive service excellence. Dedicated to enhancing client satisfaction and building long-term partnerships.
Overview
10
10
years of professional experience
Work History
Sales and Service Specialist
WeHaul Boise
Boise
02.2026 - Current
- Identified customer needs to enhance service delivery and satisfaction.
- Engaged customers in meaningful conversations to build rapport and understand their needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed daily tasks with attention to detail, ensuring high-quality service.
COMPLIANCE SPECIALIST
TCS/MCSACC
04.2024 - 01.2026
- Conducted investigations into regulatory violations and company policy breaches; presented findings to senior management for informed decision-making.
- Collaborated with legal counsel to resolve non-compliance issues and mitigate potential violations swiftly.
- Evaluated and revised policies, enhancing compliance standards through identified improvements.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
TERRITORY MANAGER (TREASURE VALLEY)
BIG GUY STORAGE
06.2024 - 12.2024
- Cultivated relationships with key decision-makers, enhancing trust and loyalty in assigned territory.
- Nurtured key customer relationships, leading to increased loyalty and satisfaction.
- Built rapport and maintained consistent communication to strengthen account relationships.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
PAWN BROKER - ASSISTANT GENERAL MANAGER
VISTA PAWN / CAPITAL JEWELRY & PAWN
03.2016 - 02.2020
- Directed pawn shop operations, augmenting revenue through tactical pricing and inventory control.
- Established rapport with customers through exceptional service, effectively addressing concerns during transactions.
- Resolved customer issues promptly, enhancing overall satisfaction.
- Handled cash accurately and prepared deposits.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Kept documentation and records accurate and up-to-date with the latest data to prevent errors in the client inventory.
- Cultivated positive work environment, boosting team morale and retention via recognition programs.
- (I was promoted from within our Boise location and moved to Helena, MT, for the Assistant General Manager position)
Education
High School -
Central High School
Rapid City, SDSkills
- Consultative Sales
- Client Acquisition
- Sales forecasting
- Rapport Establishment
- Inventory management
- Project coordination
- Problem resolution
- Effective communication
- Team collaboration
- Sales forecasting
Timeline
Sales and Service Specialist
WeHaul Boise
02.2026 - Current
TERRITORY MANAGER (TREASURE VALLEY)
BIG GUY STORAGE
06.2024 - 12.2024
COMPLIANCE SPECIALIST
TCS/MCSACC
04.2024 - 01.2026
PAWN BROKER - ASSISTANT GENERAL MANAGER
VISTA PAWN / CAPITAL JEWELRY & PAWN
03.2016 - 02.2020
High School -
Central High School