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Dedicated and solutions-focused Technical Support Specialist with 7 years of experience providing exceptional customer assistance in resolving technical issues. Adept at diagnosing and troubleshooting software and hardware problems, guiding users through step-by-step solutions, and delivering outstanding service. Effectively communicating complex technical concepts to both technical and non-technical audiences. Committed to ensuring optimal user experiences through timely and accurate problem resolution.

13+ years of Cumulative Testing experience as Quality assurance Lead in Software Testing Life cycle(STLC) and business process reengineering in Health care, Travel and Hospitality sector.

Proficient in all phases of Software Testing Lifecycle that includes requirement analysis, test planning, test design, test execution, risk analysis and test closure.

Working knowledge of ADA, WCAG 2.0 &2.1, 508 Compliance testing for web applications.

Proficient in IOS and Android devices testing with Voiceover and Talkback.

Proficient in different modules in Facets within healthcare sector (Membership, Claims, Groups, Providers).

Expertise in working with automation frameworks using Java, Selenium WebDriver, Rest Assured, TestNG, Maven, Gradle and Jenkins tools.

Experience of developing, modifying and maintaining existing Automation Framework Models (BDD/TDD, Hybrid, Keyword and Data Driven Frameworks).

Good development skills in Core Java by applying various concepts like OOPS, Collections, Strings, Exception handling.

Worked on installing, configuring and integrating Automation scripts on Continuous Integration tools (CI/CD) like Jenkins.
Expert in developing Behavior Driven development (BDD) by writing Gherkin language using cucumber tool, designed Scenarios, Scenario outlines, features and Step definitions and generating the cucumber reports.

Experience in working with various version control systems like Bit bucket, GitHub and SVN.

Experience in implementing the Page Object Model (POM) by creating element for each page object and reused all the objects in various scripts.

Bot creation (Attended and Unattended) using UI path tool for different Business flows and running them by creating bots using UI path orchestrator.

Proven expertise in UI path Test suite.
Expertise in mobile automation using Appium,XCUI tests for IOS and UIAutomator2 on both real devices as well as simulator/emulators.

Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Test Data Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing interfaces, Test estimation, Reports, Letters.

Extensive working experience on Mobile Apps Testing (Native/Web/Hybrid) on different mobile devices like iPhone, iPads, IOS devices, Android, Tablets, Google Nexus, BB, HTC, Motorola.

Proficiency in defining and Executing/Reviewing Test cases, developing and maintaining Test Data & analyzing bugs.

Q test admin for a couple of projects with responsibility including inviting and manage users' information such as passwords and activation status, managing user groups and permission, manage User Authentication, password management and log auditing, manage and modify projects within q test and their assigned users, manage permission based User Profiles taking effect at the Site level and manage Site Field templates.

Proficient in Data Base Testing (SQL Server, Oracle), Web Services(SOAP &REST based) Testing (SOAP UI, Postman), IVR Testing, Mobile testing. (Functional, performance, usability, compatibility).

Skills in developing use case diagrams, sequence diagrams, state chart diagrams, and class diagrams.

Expertise in Smoke, Integration, System, Functional, Regression, End to End, Ad hoc, Agile testing.

Served as QA Test Lead on various IT projects including ERP.

Proficient in using QC ALM tool, Q-test, Bugzilla and Jira, Test link for Defect and Test Management. Extensive experience in Agile, Kanban and Waterfall software development and release management.

Good Vendor Management, Test coordination, Execution and Documentation skills.
Expertise in all areas of software development including client interaction, analysis and tele-conferencing with the client during the progress of the project.

Highly accomplished Senior IT professional with over 30 years of experience delivering technology solutions and leading teams within the banking sector. Experienced across project management, software development, production support, and people leadership roles, with a proven track record of delivering successful business and technology outcomes in complex, highly regulated environments. Combines strong customer focus with excellent analytical, problem-solving, and decision-making skills to provide effective and timely solutions to complex challenges. A self-motivated and results-driven leader, experienced in managing and developing high-performing teams while consistently meeting demanding deadlines and business objectives. Recognised for strong stakeholder engagement, technical expertise, and the ability to quickly learn and adapt to new technologies. Demonstrates a collaborative approach, excellent communication skills, and a commitment to driving continuous improvement, operational excellence, and business value.

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth with being resourceful, innovative and flexible.9.6 years of professional experience in working with Database, created SQL scripts, stored procedures, functions, views, triggers etc using MS SQL Server. Extensive experience in creating Microsoft SSRS reports for data visualization using report builder 3.0. More than 6 years of experience in SSIS ETL. 2 Years of professional experience in Azure Data Factory. Basic Knowledge of Azure Data Fundamentals like Azure Data Lakes and Azure Data Bricks. Hands on experience on working with Control-M for creating and managing work flows. Data modelling, Reports, Dashboard Creation knowledge on Power BI. Basic knowledge of Python (Numpy & Panda libraries). Identified and reported any data issues, conducted detailed weekly reports. Experience in Kentico 7 CMS. Experienced in Deployment (Site hosting, Migrations, Script Generations, Code Management). Good Analytical and Debugging skills.

Ricky Alexander

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IT Networking

Product Manager

IT Developer

E-Commerce Business Manager

Purchasing Officer

Manager NOC

Network Engineering

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Product Manager

E-Commerce Business Manager

Purchasing Officer

Manager NOC

IT Networking

IT Developer

Network Engineering

Information Technology -

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Information Technology - undefined

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