Ricky Gontoro

• Maintain relationship with BM, OM, and owner dealers, Expansion new brand PKS Dealers, Responsibility for competitive credit package, Responsibility for all marketing budget sales activity purpose, Achieve KPI Unit Sales Volume and AR Performance, Competitor profiling analytic

• Manage the team of service points staffs across various service points, Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards, Coordinate with other fulfillment managers and support functions, on any new processes, delivery performances to ensure end-to-end SLAs are met, Acquire customers to come and use service points to achieve the target aligned, Establish excellent customer service to ensure good customer experiences, Build team customer acquisition capabilities e.g
• How each shop lead should identify lead, and acquire walk-in customers, Solve day-to-day problems with the team to ensure the success of KPIs, Conducts process improvement initiatives & implements/spearhead projects geared towards increasing DOP productivity

• Responsible for sales volume retail business Prima Freshmart and Kios Unggas brand, Builds that awareness by developing and executing on marketing strategies to meet consumer need - and maximize profits, Manage internal teams, craft (or oversee) promotional messaging and products, and work to publish or distribute them to the public via media, advertising, and social media, Monitor market trends, create advertising campaigns, develop pricing strategies and targeting strategies based on demographic data and work with the company to develop more awareness of what they offer, Tracking and analyzing the performance of advertising campaigns, managing the marketing budget and ensuring that all marketing material is in line with our brand identity

• Define direction, strategy, and marketing activity to achieve target based on KPI, Responsibility for achievement unit volume and workshop profit, Define and evaluate monthly for company strategy, Coordinate with leasing/bank finance as a business partner to support unit volume achievement, Consistently evaluate sales activity monthly to control performance, Monitor all field activity, controlling budget for sales activity, Deploy Master Budget Yearly inline with company strategic, Coordinate MSA (Master Sales Activity) monthly with SPV to budgeting sales activity, Responsible for Tire Sales, Battery Sales, Revenue, Gross Profit, Unit Entry Achievement from Workshop, Evaluate monthly for SSI Achievement with sales team, and CSI achievement with Workshop team

• Define direction, strategy, and marketing activity to achieve target based on KPI, Responsibility for achievement unit volume and workshop profit, Define and evaluate monthly for company strategy, Coordinate with leasing/bank finance as a business partner to support unit volume achievement, Consistently evaluate sales activity monthly to control performance, Monitor all field activity, controlling budget for sales activity, Deploy Master Budget Yearly inline with company strategic, Coordinate MSA (Master Sales Activity) monthly with SPV to budgeting sales activity

• Responsible for all KPI branch: Operation dept KPI, Sales dept KPI, Manage relationship with Branch Manager dealer, Good partnership with all Branch Manager dealer, Define branch strategy to achieve goal KPI (product, competitor analyst, productivity performance officer monitoring, enhance survey parameter for good quality booking)

• Responsible for competitive product to win market portfolio, Update competitor profile monthly, Good partnership with main dealer (Honda, Mitsubishi, Suzuki, Nissan), Monthly Report Update to Board of Director for product launching evaluation

• Responsible for all KPI Branch Operation Dept, Manage relationship with owner showroom used car, Good partnership with all Branch Manager dealer, Define branch strategy to achieve goal KPI (product, competitor analyst, productivity performance officer monitoring, enhance survey parameter for good quality booking)

Responsible for underwriting (survey, analyze, approval decision, and quality for application) process, Responsible for service (BPKB Handling, Inventory Management, Cash Management) process, including made a continuous improvement for reach customer satisfaction, Responsible for Account Receivable Management, made a continuous improvement to reduce bad account handling, and collector handling process management, Monitoring and controlling for repossessed unit, made a continuous improvement to reduce Loss In Repossess, Monitoring and full effort for Achievement Branch Operation KPI

• Responsible for underwriting (survey, analyze, approval decision, and quality for application) process, Responsible for service (BPKB Handling, Inventory Management, Cash Management) process, including made a continuous improvement for reach customer satisfaction, Responsible for Account Receivable Management, made a continuous improvement to reduce bad account handling, and collector handling process management, Monitoring and controlling for repossessed unit, made a continuous improvement to reduce Loss In Repossess, Monitoring and full effort for Achievement Branch Operation KPI

• Responsible for quality survey report from surveyor, Monitoring and controlling for speed survey process, Made a project annually for improvement and enhance speed survey process

• Supporting data for all KPI operation and analyze problem for root cause AR, improvement Time to Decision process, and enhance survey process for good quality booking application, Find root cause for operation problem in each branch Astra Credit Companies

• Made an improvement and implementation project for all process at Astra Credit Companies, Modeling as internal audit for continuous improvement process in all division

• Responsible for quality product in process assembly, Follow up for customer complain for all quality problem, Lead a team to investigate, analyze, find root cause in assembly process, and made a conclusion solution for all defect problem based on customer complain

• Responsible for sustainable production process based on order, Made -just in time- for production planning, Responsible for quantity and quality stock in warehouse such as raw material, in process, assembly tools, and delivery goods

• Measure standard time effective manhours, Find the cause effect of increasing manhours globally, Find the cause effect of increasing manhours in department Quality Control specifically, Measure and decline target daily accepted

• Managing the general regulation system for practician, Managing the regulation system for Quality Control Department, Managing the regulation system for General Manager, To inventory and maintenance laboratory equipment

• Making a Regulation Experimental Design, Teaching about Quality System and Quality Statistical Control to practician

• Measure the Quality Control with Upper Control Limit and Lower Control Limit method, Make a pareto chart and fishbone diagram, Organizing the flow of information system in production process

• Teaching about Statistical Concept and Analysis to praktician, Teaching about Statistical Practical