Ricky Goodman
Boise
Summary
Detail-oriented quality assurance supervisor with expertise in developing protocols and optimizing processes. Proven track record in enhancing operational efficiency and ensuring compliance with standards.
Overview
8
8
years of professional experience
Work History
Quality Assurance Supervisor
Mountain View Packaging
Boise, ID
02.2025 - 01.2026
- Assisted in developing quality assurance protocols to enhance product reliability.
- Conducted routine inspections to identify defects and ensure compliance with standards.
- Collaborated with team members to streamline quality control processes for efficiency.
- Documented findings and reported issues to support continuous improvement initiatives.
- Supported audits by preparing necessary documentation and evidence of compliance efforts.
- Maintained accurate records of testing results for review by senior staff members.
- Participated in training sessions to learn quality assurance methodologies and best practices.
Line Cook Trainer
Cafe Rio
Boise, ID
05.2023 - 02.2025
- Trained new line cooks on food preparation techniques and kitchen safety protocols.
- Streamlined inventory management processes to reduce waste and maintain stock levels.
- Implemented standardized recipes to ensure consistency in food quality and presentation.
- Monitored cooking times and temperatures to uphold health and safety standards consistently.
Dispatcher Supervisor
MegaTran Transportation
Meridian, ID
03.2021 - 04.2023
- Coordinated dispatch operations to optimize driver allocation and enhance operational efficiency.
- Streamlined communication protocols between drivers and clients, reducing response times significantly.
- Led team meetings to address challenges and promote best practices, fostering a collaborative environment.
- Managed scheduling logistics to ensure timely client pick up and adherence to client expectations.
Lead Server Trainer
Applebee's Grill + Bar
Meridian, ID
09.2017 - 11.2020
- Trained and mentored new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding processes for staff efficiency.
- Coordinated team schedules to optimize service flow during peak hours.
- Implemented feedback systems to improve service quality and employee performance.
Education
High School Diploma -
Mesa Verde High School
Citrus Heights, CA06-2003
Timeline
Quality Assurance Supervisor
Mountain View Packaging
02.2025 - 01.2026
Line Cook Trainer
Cafe Rio
05.2023 - 02.2025
Dispatcher Supervisor
MegaTran Transportation
03.2021 - 04.2023
Lead Server Trainer
Applebee's Grill + Bar
09.2017 - 11.2020
High School Diploma -
Mesa Verde High School