Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Rico Happy Pratama

Rico Happy Pratama

Costumer Service Officer
Surabaya,East Java

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Costumer Service Officer

Pt Bank Central Asia Tbk
Surabaya
07.2022 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provide exceptional service to customers, handling inquiries and resolving issues promptly and efficiently
  • Ensure compliance with bank policies and procedures, while maintaining customer satisfaction
  • Collaborate with team members to achieve departmental goals and targets

IT Intern

Sheraton Surabaya and Towers
Surabaya
01.2021 - 07.2023
  • Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
  • Providing timely resolutions to technical problems to ensure minimal disruption to hotel operations
  • Helped department set up equipment for meetings, events and operations.
  • Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.

Education

Bachelor of Science - Public Relations

Universitas Merdeka Malang
Malang, East Java, Indonesia
09.2018 - 07.2022

Skills

    Guest services management

Helpdesk services

Public Relations

Media relations

Social media expertise

Speechwriting and messaging

Advertising and marketing

Strategy implementation

Event execution

PR strategy development

Social media marketing

Critical Thinking

Written Communication

MS Office

Photoshop

Copywriting

Content Planning

Software

Software Design

Ms Office

Timeline

Costumer Service Officer

Pt Bank Central Asia Tbk
07.2022 - Current

IT Intern

Sheraton Surabaya and Towers
01.2021 - 07.2023

Bachelor of Science - Public Relations

Universitas Merdeka Malang
09.2018 - 07.2022
Rico Happy PratamaCostumer Service Officer