Summary
Overview
Work History
Education
Skills
Software
Timeline
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Rico Happy Pratama

Rico Happy Pratama

Costumer Service Officer
Surabaya,East Java

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Costumer Service Officer

Pt Bank Central Asia Tbk
Surabaya
07.2022 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Provide exceptional service to customers, handling inquiries and resolving issues promptly and efficiently
  • Ensure compliance with bank policies and procedures, while maintaining customer satisfaction
  • Collaborate with team members to achieve departmental goals and targets

IT Intern

Sheraton Surabaya and Towers
Surabaya
01.2021 - 07.2023
  • Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
  • Providing timely resolutions to technical problems to ensure minimal disruption to hotel operations
  • Helped department set up equipment for meetings, events and operations.
  • Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.

Education

Bachelor of Science - Public Relations

Universitas Merdeka Malang
Malang, East Java, Indonesia
09.2018 - 07.2022

Skills

    Guest services management

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Software

Software Design

Ms Office

Timeline

Costumer Service Officer

Pt Bank Central Asia Tbk
07.2022 - Current

IT Intern

Sheraton Surabaya and Towers
01.2021 - 07.2023

Bachelor of Science - Public Relations

Universitas Merdeka Malang
09.2018 - 07.2022

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Rico Happy PratamaCostumer Service Officer