Software Design
Rico Happy Pratama
Costumer Service Officer
Surabaya,East Java
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Costumer Service Officer
Pt Bank Central Asia Tbk
Surabaya
07.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Provide exceptional service to customers, handling inquiries and resolving issues promptly and efficiently
- Ensure compliance with bank policies and procedures, while maintaining customer satisfaction
- Collaborate with team members to achieve departmental goals and targets
IT Intern
Sheraton Surabaya and Towers
Surabaya
01.2021 - 07.2023
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Providing timely resolutions to technical problems to ensure minimal disruption to hotel operations
- Helped department set up equipment for meetings, events and operations.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
Education
Bachelor of Science - Public Relations
Universitas Merdeka Malang
Malang, East Java, Indonesia 09.2018 - 07.2022
Skills
Guest services management
Helpdesk services
Public Relations
Media relations
Social media expertise
Speechwriting and messaging
Advertising and marketing
Strategy implementation
Event execution
PR strategy development
Social media marketing
Critical Thinking
Written Communication
MS Office
Photoshop
Copywriting
Content Planning
Software
Ms Office
Timeline
Costumer Service Officer
Pt Bank Central Asia Tbk
07.2022 - Current
IT Intern
Sheraton Surabaya and Towers
01.2021 - 07.2023
Bachelor of Science - Public Relations
Universitas Merdeka Malang
09.2018 - 07.2022