Software Design
Rico Happy Pratama
Costumer Service Officer
Surabaya,East Java
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Costumer Service Officer
Pt Bank Central Asia Tbk
Surabaya
07.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Provide exceptional service to customers, handling inquiries and resolving issues promptly and efficiently
- Ensure compliance with bank policies and procedures, while maintaining customer satisfaction
- Collaborate with team members to achieve departmental goals and targets
IT Intern
Sheraton Surabaya and Towers
Surabaya
01.2021 - 07.2023
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Providing timely resolutions to technical problems to ensure minimal disruption to hotel operations
- Helped department set up equipment for meetings, events and operations.
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
Education
Bachelor of Science - Public Relations
Universitas Merdeka Malang
Malang, East Java, Indonesia 09.2018 - 07.2022
Skills
Guest services management
Software
Ms Office
Timeline
Costumer Service Officer
Pt Bank Central Asia Tbk
07.2022 - Current
IT Intern
Sheraton Surabaya and Towers
01.2021 - 07.2023
Bachelor of Science - Public Relations
Universitas Merdeka Malang
09.2018 - 07.2022
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