Senior Operations Manager
Realm Events Pte Ltd
08.2024 - Current
- Company Overview: www.realm-events.com
- Www.realm-events.com
RIDHO RAMADHAN
Senior Operation Manager
Denpasar,Bali
Summary
As a graduate of the Diploma IV in MICE (Meeting, Incentive, Convention, and Exhibitions) Program at Politeknik Negeri Medan, I bring hands-on experience in event planning, hospitality, and travel operations. I’ve managed cruise shore excursions at Intercruises, delivered corporate events at Pacific World, and now serve as Contracting and Product Manager at TUI Group, where I oversee supplier partnerships and curated travel products. With strengths in logistics, vendor negotiation, and cross-functional coordination, I’m known for being detail-oriented, dependable, and collaborative. My goal is to become a MICE Director at a global destination management company or luxury hospitality brand, creating impactful, seamless, and memorable experiences worldwide.
Work History
Operations Manager
Realm Events Pte Ltd
08.2023 - 08.2024
- Company Overview: www.realm-events.com
- Www.realm-events.com
Operations Support
Realm Events Pte Ltd
07.2022 - 07.2023
- Company Overview: www.realm-events.com
- Assign guides, transportation, and ensure all reservations (activities, tours, and transfers) meet client needs.
- Prepare documents and facilities to support Account Managers based on client specifications.
- Conduct and lead the team in adhering to service standards during operations.
- Select vendors in compliance with safety and health guidelines at event sites.
- Address and resolve customer issues and disputes promptly.
- Manage escalated contractual matters with existing or new vendors.
- Organize and streamline operations for efficient workflow.
- Report directly to the Managing Director.
- Www.realm-events.com
Supply Destination Manager
TUI MUSEMENT (TUI Group)
11.2020 - 07.2022
- Company Overview: https://www.tuigroup.com/en
- Manage all commercial relationships with suppliers at the destination level, ensuring strong partnerships and effective collaboration.
- Secure the best offers at competitive rates in line with the agreed strategy and requirements for both the Cruise and Individual Traveler departments.
- Implement destination-level strategies by sourcing a diverse, competitive, and curated selection of products for all verticals and channels.
- Successfully secured the best deals with over 400 suppliers, including transportation, hotels, restaurants, and other services.
- Cultivate and strengthen local supplier relationships, continuously negotiating for the best deals and rates.
- Lead partners through the onboarding process to join and participate in the online platform, ensuring smooth integration and alignment with business goals.
- Https://www.tuigroup.com/en
Account Executive
PACIFIC WORLD Pte Ltd
04.2019 - 10.2020
- Company Overview: www.pacificworld.com
- Support account managers with administrative tasks, ensuring smooth workflow and timely execution of event programs.
- Liaise with external parties, including venue partners, hotels, suppliers, and vendors, to secure necessary services and supplies for assigned events.
- Assist in gathering quotations, vendor information, and checking availability during the planning phase of event programs.
- Provide on-site support to the account managers and operations team with logistical and administrative needs during event execution.
- Assist in serving and managing retained clients by obtaining project requirements, preparing design briefs and presentations, preparing quotations and costing sheets, and confirming contracts.
- Brief production teams, coordinate with stakeholders, and communicate with internal departments to ensure smooth operations and meet group targets and expectations.
- Ensure all projects adhere to the schedule and meet client requirements.
- Occasionally station on-site during event preparations and executions, including conference site visits, planning meetings, and production checks.
- Successfully delivery morethan 30 International Events and Incentive Programs.
- Regularly report to the Destination Manager to provide updates on project progress and tasks.
- Www.pacificworld.com
Operations and Logistic Executive
INTERCRUISES SHORESIDE AND PORT SERVICES
11.2018 - 04.2019
- Company Overview: www.intercruises.com
- Shore Excursions: Coordinate and manage shore excursions, ensuring smooth and efficient experiences for guests, including transportation, bookings, and local guides.
- Hotel Programs: Oversee hotel arrangements for guests, including coordinating reservations, check-ins, check-outs, and any special requirements.
- Turnarounds: Manage the logistics of ship turnarounds, including passenger disembarkation and embarkation, coordinating with various departments for a seamless transition.
- Port Operations: Ensure efficient port operations, including docking, cargo handling, and compliance with local regulations, as well as managing port schedules and coordination with authorities.
- Successfully delivery services more than 40 call for all cruise line including Turn Arounds, Shore Excursions, Hotel Arrangements and Port Operations.
- Responsible for receiving and addressing guest complaints related to delivery services, ensuring timely resolution and customer satisfaction.
- Www.intercruises.com
Education
D-IV - Meeting, Incentive, Convention and Exhibitions
POLITEKNIK NEGERI MEDAN
Medan, North Sumatera Indonesia09.2018
Skills
- Microsoft Office
- Sales Force
- Capcut, Canva
- Incentive Specialist
- Leadership
- Teamwork
- Public Speaking
- Time Management
- Presentation Skills
- Contracting and Product Creation
- Negotiation
Certification
- Table Manner Course, Emerald Garden Hotel, 2014
- First Aid Training, Bali International Medical Center, 2024
Accomplishments
The most outstanding student, 2016, MICE Politeknik Negeri Medan
Timeline
Senior Operations Manager
Realm Events Pte Ltd
08.2024 - Current
Operations Manager
Realm Events Pte Ltd
08.2023 - 08.2024
Operations Support
Realm Events Pte Ltd
07.2022 - 07.2023
Supply Destination Manager
TUI MUSEMENT (TUI Group)
11.2020 - 07.2022
Account Executive
PACIFIC WORLD Pte Ltd
04.2019 - 10.2020
Operations and Logistic Executive
INTERCRUISES SHORESIDE AND PORT SERVICES
11.2018 - 04.2019
D-IV - Meeting, Incentive, Convention and Exhibitions
POLITEKNIK NEGERI MEDAN
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