Ridwan Sani Perdana
IT Support
Depok
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [IT Support] position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
IT
IT Operations Associate
PT.Golden Energy Mines (Sinarmasmining Group / Head office)
Jakarta
06.2021 - 01.2022
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Improved systems with addition of new features and infrastructure.
- Planned computer systems using information engineering and structured analysis.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Organized system operating procedures to strengthen controls.
- Reviewed technical work of consultants and third-party support providers.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Investigated system issues and implemented resolutions to reduce downtime.
- Participated in internal audits regarding quality management system.
- Installed system updates to address vulnerabilities and reduce security issues.
- Assisted in troubleshooting network, cyber-security and non-standard software and hardware related issues.
IT Network Engineer L1
PT.Barasentosa Lestari
Lubuk Linggau / Sumatra Selatan
07.2018 - 05.2021
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Recommended options for disaster recovery and remote access security.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Integrated data, voice and video networks for use in multi-site installations.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Collaborated with vendors to identify best options for optimizing network performance.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed virtual machine provisioning and VM priority setup.
- Created VPN infrastructure and allowed for secure remote connections.
IT Support Specialist
PT.Kuansing Inti Makmur (Sinarmasmining Group)
Jambi / Muaro bungo
05.2011 - 06.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Answered questions and provided information to customers about new software or hardware.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for [Number] employees.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Updated software to safeguard against security flaws.
- Managed backup and recovery of data assets to safeguard system availability.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Submitted service tickets for equipment maintenance requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Assistant IT Administrator
PT.Sumbertama Nusa Pertiwi (Bakrie Sumatra Plantation Group)
Jambi
01.2008 - 05.2009
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Developed multi-site IT execution strategies, aligning work orders at [Number] locations to effectively align available resources with historical service data.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
IT Help Desk Officer
PT.Agrowiyana (Bakrie sumatra plantation Group)
jambi
03.2007 - 12.2007
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Configured hardware and granted system permissions to new employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Bachelor of Computer Science - Computer System
Stikom Dinamika Bangsa (UNAMA JAMBI)
Jambi, Indonesia 11.2002 - 04.2008
Skills
IT support
IT maintenance
IT systems implementation
IT Infrastructure Planning
IT skills
IT knowledge
IT infrastructure proficiency
Remote IT Implementation
IT Security
IT risk management
IT solution development
Basic IT support
Certification
CCNA - Routing and Swiching
Timeline
IT Operations Associate
PT.Golden Energy Mines (Sinarmasmining Group / Head office)
06.2021 - 01.2022
MCSA - Windows Server Administration
10-2019
CCNA - Routing and Swiching
10-2018
IT Network Engineer L1
PT.Barasentosa Lestari
07.2018 - 05.2021
IT Support Specialist
PT.Kuansing Inti Makmur (Sinarmasmining Group)
05.2011 - 06.2018
Assistant IT Administrator
PT.Sumbertama Nusa Pertiwi (Bakrie Sumatra Plantation Group)
01.2008 - 05.2009
IT Help Desk Officer
PT.Agrowiyana (Bakrie sumatra plantation Group)
03.2007 - 12.2007
Bachelor of Computer Science - Computer System
Stikom Dinamika Bangsa (UNAMA JAMBI)
11.2002 - 04.2008